Customer Service Management

SANDEEP BANGER

MBA (Pharmaceutical Management)

Specialization: Marketing and Operation

Mobile Number: 887-***-****

Email ID: ************@*******.***

CAREER OBJECTIVE

I am keen to contribute to the success and growth of the organization by

undertaking challenging assignments, delivering timely results by applying best of

my knowledge and skills with all my enthusiasm and passion.

EDUCATION QUALIFICATION

YEAR

COURSE

INSTITUTE

UNIVERSITY/ BOARD

MARKS

2011-13

M.B.A

University Institute of Applied Management Sciences

P.U. Chandigarh

66.50

2008-11

B.Pharma

Rayat Institute of Pharmacy, Ropar

P.T.U

60

2005-07

D.Pharma

Lovely Institute of Pharmacy, Jalandhar

P.S.B.T.E.& I.T

69.50

EXPERIENCE

1 year experiences as a Pharmacist at Pharmacy Shop after D.Pharmacy

10 Months experience as Marketing Executive in Cosmas Pharmacls.

JOB RESPONSIBILITIES

Client Handling: Handling all Client's enquiries regarding Orders, Products,

Compositions and Costing.

Business Coordinator: Acting as Liaison between different departments to serve

clients.

Negotiation: On price of formulations quoted to clients.

Recovery: Keeping a check on payment status and C form status of all the clients.

MIS: Maintaining data for easy access to information related to business

Business Retention: Generating repeat orders from existing clients.

Achieving Targets: Achieving the Sales Targets set up by the management

Monitoring: All processes (Planning, Packing, Designs, Production and Delivery)

going according to the planning.

SUMMER INTERNSHIP/ INDUSTRIAL TRAINING

Organization

Project Title

Venus Remedies Limited

Antibiotic Susceptibility (PMT)

Torque Pharmaceuticals Ltd

Quality Control and Quality Assurance

Research Project (MBA)

Post Effects of TRIP's on Pharmaceutical Industry

Civil Hospital Nawanshahr

Duties and Responsibilities of Pharmacist

ACADEMIC-CURRICULAR ACTIVITIES

Participated in seminar on "Opportunities in Clinical Research and

Pharmacovigilance".

Qualified UGC NET (June 2013)

Qualified IRDA exam for Advisor

EXTRA-CURRICULAR ACTIVITIES

Participated in inter university cricket tournament

Participated in Quiz Contests and Cultural Activities at graduation level

STRENGTHS

Competence to adapt and learn in new work settings and cope with new situations

Resilient and quick to change direction

Strong leadership and motivational skills

Ability to handle the team

Quick learner

Good listener.

Self-motivator

Ability to handle pressure

SKILL SET AND INTERESTS

Strong hold in MS Office.

Strong Interpersonal & communication skills

Able to make decisions, Act upon them and accept responsibility for them.

Team Leadership

Problem Solving

Superior customer service

PERSONAL DETAILS

Date of birth : 05/04/1986

Alternate Number: 998-***-****

Nationality : Indian

Permanent Address: Village Hussainpur, P.O. Rahon

Tehsil & Distt. S.B.S.Nagar

Punjab 144517

DECLARTION

I hereby declare that aforementioned information is true to the best of my

knowledge & nothing has been concealed here in. All the documents in

original/attested copy will be produced whenever required.

Sandeep Banger

Contact this candidate