Service Engineer
Resume:
CURRICULUM VITAE
D.SELVAM B.E.,
NO:*B/**,OLD POST OFFICE ROAD, E-Mail
: ***********@*****.***
KORATTUR,
Mobile :
Chennai - 600 068.
Career Objective :
. Seeking an opportunity in Information Technology Management
that can utilize my experience, provide a challenging
atmosphere and opportunities for technical growth.
. Have worked more than 4.5 years of successful experience in the
field Of Desktop Service & System Engineer with vast experience
in technical support.
Summary
Overall 4.5 years of experience in IT industry.
Configuring & installing Windows 2003, 2008 & windows 7, 8.
Configuring & implementing LAN, WAN, VPN etc.
Configuring DC, DNS, DHCP, ADC & VPN services.
IT Skills
Operating Systems
Windows 9x, Windows Xp, Windows vista, Windows 2003 Server
Applications
MS Office (Working knowledge with Configuration & trouble shootings)
Antivirus & Backup software
Avast Pro Antivirus
Windows 2003 backup Ntbackup utility, System backup
Professional Experience
Period Employer Location Designation
Aug 2009- June Dig comp Complete Chennai System Support Engr.
2010 Solutions
[ an outsourcing company,
which provides customer
support and IT solutions
for various companies ]
June 2010- July Aforeserve.com Limited Chennai TRC Engr.
2011 [ an outsourcing company,
which provides customer
support and IT solutions
for various companies ]
Detailed Working Experience:
Origin ITFS Pvt Ltd: July 2011 -2012
Project: Think Soft as a Helpdesk & Remote Desktop Support Engineer
Roles & Responsibilities:
Responsible for attending Customer calls for Troubleshooting, maintaining systems
& networks
Handling tickets raised in Open View Service Desk and resolving the issues/Request
mentioned in the ticket.
On boarding users in to the requested applications; providing certain access level
permissions and mail the user.
Completing work requests within specified SLA Guidelines.
Fix the Net Meeting with the user if any issues.
Following the ITIL process.
Performed desktop support over 1000 employees in person and by floor as well as
phone.
Installed, configured (using imaging software), maintained and troubleshot
applications.
Maintains passwords, data integrity and file system security for the desktop
environment
Trouble shot network connectivity, network printing and user access issues.
Responsible for hardware and network support.
Assisted in Implementing a Help Desk Support Department and Data Recovery Center.
Resolved Windows related issues, Internet Explorer issues and other PC software
related issues
Built and maintained computer systems and performed memory upgrades.
Played a key role in ensuring a proficient workforce and significantly reducing
system
Providing Remote Support for more than 90 major cities (including Bangalore,
Chennai, Hyderabad, Mumbai, Delhi, and Calcutta).
Troubleshooting the system related and network related problems
Troubleshooting the Domain and workgroup related issues
Monitoring and Reporting the network connectivity
Installing and troubleshooting Antivirus related issues and third party tools.
Good knowledge in identifying virus behaviors, malicious software detection,
finally removal, creating logs and reporting to concern team.
Updating Windows Security patches & Service packs.
Configuring and troubleshooting printers.
July 2012- Sutherland Global Service Chennai System Support Engr
Aug2014 Sutherland Global services System Admin
as a Helpdesk & Remote
Desktop Support Engineer
Technical Skills:
. System Administration
> Windows 2003/2008 server.
> Active directory, DNS, DHCP, Remote Installation Service.
> Policy Management in Windows 2003/2008 Server.
> Exchange server 2003
. System Administration
> Normal Backup and Schedule Backup
. Enabling a simple Network
> IPConfig, ARP,Usage of Network Monitor Tool
. Static Routing and Troubleshooting
> ICMP error message
. Network Address Translation
> Private IP Addresses, Public IP Addresses, Static NAT
Academic Details:
. B.E [EEE] from Srinivasa Institute of Engineering & Technology,
Poonamallee with an aggregate of 65% during the period 2006 - 2009.
. DIPLOMA from vel tech polytechnic college,Avadi with 71%
. HSC from Corporation Higher Secondary School, new washermenpet with 54%
in 2004.
Extra Qualifications:
. MCSE (WINDOWS_ 2003 Server) CC
Certification
. Pursuing MCITP (WINDOWS_ 2008 R2 Server)
CC Certification
Personal Details:
Father's Name : P.DILI BABU
Date of birth : 05-05-1985
Marital Status : Single
Languages known : English, Tamil, telugu
Hobbies : Playing Cricket, Listening
Music
Strength : I) Willingness to Learn, Hard
Working & Flexible.
II) Honest and Sincere.
III) Self-
motivated and goal-oriented.
Declaration :
I hereby declare that the above information which I have furnished
is all true and correct to the best of my knowledge and belief.
Place: Chennai
yours faithfully,
ate:
(SELVAM.D)
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