CURRICULUM VITAE

D.SELVAM B.E.,

NO:*B/**,OLD POST OFFICE ROAD, E-Mail

: acoab3@r.postjobfree.com

KORATTUR,

Mobile :

+919*********,

Chennai - 600 068.

Career Objective :

. Seeking an opportunity in Information Technology Management

that can utilize my experience, provide a challenging

atmosphere and opportunities for technical growth.

. Have worked more than 4.5 years of successful experience in the

field Of Desktop Service & System Engineer with vast experience

in technical support.

Summary

Overall 4.5 years of experience in IT industry.

Configuring & installing Windows 2003, 2008 & windows 7, 8.

Configuring & implementing LAN, WAN, VPN etc.

Configuring DC, DNS, DHCP, ADC & VPN services.

IT Skills

Operating Systems

Windows 9x, Windows Xp, Windows vista, Windows 2003 Server

Applications

MS Office (Working knowledge with Configuration & trouble shootings)

Antivirus & Backup software

Avast Pro Antivirus

Windows 2003 backup Ntbackup utility, System backup

Professional Experience

Period Employer Location Designation

Aug 2009- June Dig comp Complete Chennai System Support Engr.

2010 Solutions

[ an outsourcing company,

which provides customer

support and IT solutions

for various companies ]

June 2010- July Aforeserve.com Limited Chennai TRC Engr.

2011 [ an outsourcing company,

which provides customer

support and IT solutions

for various companies ]

Detailed Working Experience:

Origin ITFS Pvt Ltd: July 2011 -2012

Project: Think Soft as a Helpdesk & Remote Desktop Support Engineer

Roles & Responsibilities:

Responsible for attending Customer calls for Troubleshooting, maintaining systems

& networks

Handling tickets raised in Open View Service Desk and resolving the issues/Request

mentioned in the ticket.

On boarding users in to the requested applications; providing certain access level

permissions and mail the user.

Completing work requests within specified SLA Guidelines.

Fix the Net Meeting with the user if any issues.

Following the ITIL process.

Performed desktop support over 1000 employees in person and by floor as well as

phone.

Installed, configured (using imaging software), maintained and troubleshot

applications.

Maintains passwords, data integrity and file system security for the desktop

environment

Trouble shot network connectivity, network printing and user access issues.

Responsible for hardware and network support.

Assisted in Implementing a Help Desk Support Department and Data Recovery Center.

Resolved Windows related issues, Internet Explorer issues and other PC software

related issues

Built and maintained computer systems and performed memory upgrades.

Played a key role in ensuring a proficient workforce and significantly reducing

system

Providing Remote Support for more than 90 major cities (including Bangalore,

Chennai, Hyderabad, Mumbai, Delhi, and Calcutta).

Troubleshooting the system related and network related problems

Troubleshooting the Domain and workgroup related issues

Monitoring and Reporting the network connectivity

Installing and troubleshooting Antivirus related issues and third party tools.

Good knowledge in identifying virus behaviors, malicious software detection,

finally removal, creating logs and reporting to concern team.

Updating Windows Security patches & Service packs.

Configuring and troubleshooting printers.

July 2012- Sutherland Global Service Chennai System Support Engr

Aug2014 Sutherland Global services System Admin

as a Helpdesk & Remote

Desktop Support Engineer

Technical Skills:

. System Administration

> Windows 2003/2008 server.

> Active directory, DNS, DHCP, Remote Installation Service.

> Policy Management in Windows 2003/2008 Server.

> Exchange server 2003

. System Administration

> Normal Backup and Schedule Backup

. Enabling a simple Network

> IPConfig, ARP,Usage of Network Monitor Tool

. Static Routing and Troubleshooting

> ICMP error message

. Network Address Translation

> Private IP Addresses, Public IP Addresses, Static NAT

Academic Details:

. B.E [EEE] from Srinivasa Institute of Engineering & Technology,

Poonamallee with an aggregate of 65% during the period 2006 - 2009.

. DIPLOMA from vel tech polytechnic college,Avadi with 71%

. HSC from Corporation Higher Secondary School, new washermenpet with 54%

in 2004.

Extra Qualifications:

. MCSE (WINDOWS_ 2003 Server) CC

Certification

. Pursuing MCITP (WINDOWS_ 2008 R2 Server)

CC Certification

Personal Details:

Father's Name : P.DILI BABU

Date of birth : 05-05-1985

Marital Status : Single

Languages known : English, Tamil, telugu

Hobbies : Playing Cricket, Listening

Music

Strength : I) Willingness to Learn, Hard

Working & Flexible.

II) Honest and Sincere.

III) Self-

motivated and goal-oriented.

Declaration :

I hereby declare that the above information which I have furnished

is all true and correct to the best of my knowledge and belief.

Place: Chennai

yours faithfully,

ate:

(SELVAM.D)

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