Matt Bishop

Eastern Division Installation Technician - Angle Tracks/ Fairs Communications

Ocean Pines, MD

acoa9k@r.postjobfree.com - 443-***-****

Over sixteen years of electronics experience, spanning from an installation technician to management, has

given me a variety of

experiences including customer service, sales and leadership. I have gained qualities including diligence, time

management, goal setting

and the ability to train others. My interest is to expand my knowledge by exploring new avenues and to acquire

a career offering upward

mobility and growth.

WORK EXPERIENCE

Eastern Division Installation Technician

Angle Tracks/ Fairs Communications - Pocomoke, MD, US - October 2011 to Present

Installation of DVR systems with GPS tracking infrared cameras with audio on motor vehicles for eastern

division (Maine to

South Carolina).

• Coordinated and conducted hands on training and trouble shooting of systems to provide customer

satisfaction.

• Maintained inventory control systems, as well as training new employees

Electrical Department Manager

Lowe's - Salisbury, MD - February 2008 to April 2009

Supervise and train staff of four or more in sales proficiency, productivity and standard operation procedures.

Perform inventory,

cycle counts, recovery and research.

• Perform as well as train others in customer service and sales to achieve department's monthly goals.

Complete plan-o-grams, resets and maintain functionality.

Department Manager

OPE - July 2007 to February 2008

Supervise and train staff of 4 or more in sales proficiency, productivity and standard operation procedures

• Perform inventory, cycle counts, recovery and research

• Perform as well as train others in customer service and sales to achieve department's monthly goals

• Complete plan-o-grams, resets and maintain functionality

Product Processing Supervisor

Best Buy - Salisbury, MD - April 2006 to April 2007

Inventory Supervisor: Shipping & Receiving; cycle counts and research; inventory adjustments; negative

quantity reports; PO Research,

Building Maintenance and Repair; etc

• Loss Prevention Supervisor: Surveillance; Lock Up; Zoning; Checking receipts; Video Archives; Safety; 5

steps of Apprehension and

Perimeter Checks, etc.

• Merchandising Supervisor: Weekly Ad Set; Plan-o-grams; displays; price adjustments and price changes;

resets and setting up of displays.

• Media Supervisor: Send backs; Pricing and New Releases.

Installation Supervisor/Mobile Manager

Best Buy - Salisbury, MD - October 2004 to April 2006

10/8/04)

September 2004 - April 2006

• Installation productivity tracking and supervision of technicians and sales reps

• Installation and troubleshooting of mobile video, mobile audio, alarm systems and satellite radio

• Implement plan-o-grams, troubleshoot and maintain functionality of display boards

• Sales of products from the car audio department as well as all other departments when appropriate

• High-end customer service.

• Training of technicians on-staff

• Departmental inventory, tracking and distribution

• Administrative duties, weekly and monthly business plans, and incentive programs

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• Quality control of the standard operating procedures (SOP)

Installation Supervisor/Mobile Manager

Best Buy - Germantown, MD - September 2003 to September 2004

Achieved Top Gun in first 6 months)

• Same job responsibilities as Installation Supervisor/Mobile Manager at Best Buy, Salisbury

Installation Technician

Automotive Essentials Inc - Rockville, MD - January 2003 to September 2003

Installation and troubleshooting of after market, 12 volt electronics including but not limited to mobile video,

security devices, audio

equipment, satellite radio, sunroofs and other auto electronics.

Service Technician

Selectron Global Services/ Verizon Wireless - Salisbury, MD - November 2002 to January 2003

Customer/Technical Support of wireless phones

• Installation of "Hands Free" devices in automobiles

• Training in CDMA and other cellular technology

Installation Supervisor/Mobile Manager

Best Buy - Gaithersburg, MD - October 1998 to November 2002

Same job responsibilities as Installation Supervisor/Mobile Manager at Best Buy, Salisbury

EDUCATION

Wor-Wic Community College - Salisbury, MD

2009

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