Health Customer Service

KELLY HERRON

**** *** ******* **. # *, Muskegon, MI. 49441

Phone: 919-***-**** ? E-mail: *******@*****.***

CAREER OBJECTIVE

An accomplished, dedicated Public Health Service Provider and Certified

Health Education Specialist candidate seeking an opportunity to leverage

facilitation skills, passion for modern teaching methods, and superior

communication skills. Interested in supporting an organization achieve its

goal by building on sound customer service talents,

EDUCATION

Master of Public Health, Concentration: Health Education/Health Promotion,

Florida International University, Miami, FL., 2013

Bachelor of Science, Major: Nutrition & Food Science; Minor: Biology,

Madonna University, Livonia, MI, 2004

PROFESSIONAL EXPERIENCE

District Nutrition Educator Supervisor, Michigan State University

Extension, Muskegon, MI, 09/14-present

. Supervise a staff of nutrition educators in a district comprising of

five counties.

. Plan, manage, and evaluate the fiscal management of state and federal

funds for nutrition education programming.

. Promote evidence based curricula to teach nutrition and food safety.

. Promote the advancement of health policy, environment, and system

changes to encourage nutrition education.

. Evaluate the outcomes and effectiveness of community based nutrition

education programs.

. Develop multi-year health promotion and nutrition education plans and

engagement strategies.

. Provide technical support to research projects with focus on community

nutrition improvement.

Health Educator, Navy & Marine Public Health Center, Health Promotion &

Wellness. Portsmouth, VA.

Sr. Public Health Consultant, Ke'aki Technology, Honolulu, HI, 9/13-9/14

. Developed the implementation strategies for Naval nutrition focused

Health Promotion & Wellness campaigns ( including activities,

reproducible articles, and social media messaging)

. Created the capacity building plan to integrate Health Promotion &

Wellness resources into the military treatment facilities medical home

port infrastructure.

. As a member of a multi discipline team, assisted with the revision of

the standard evidence based nutrition and weight management curricula

(Shipshape) used by Navy & Marine service members.

. Created surveys to collect data that assess the Health Promotion &

Wellness training needs of military personnel located in military

medical facilities.

. Collaborated with U.S Army and Air Force Public Health Commands to

coordinate nutrition focused education webinars for military food

service personnel.

. Partnered with marketing professionals to devise graphical designs and

reproducible articles that promote nutrition education and healthy

eating for the Navy & Marine Public Health Center website and social

media pages.

Master of Public Health Intern, NC Hospital Quality & Patient Safety

Center, Cary, NC, 1/13-4/13

. Assisted with grant writing to obtain financial resources for the

planning & implementation of a regional level evidence based

healthcare associated infection prevention program

. Analyzed hospital discharge data to statistically summarize and

graphically present the clinical effects & risks associated with

illness.

. Located and engage possible program stakeholders to develop

collaborative partnerships

. Assisted in developing strategies for a statewide Clostridium

difficile prevention program

Research Recruitment/ Operations Manager, Social & Scientific Systems,

Inc., Durham, NC, 5/11-9/12

. Developed recruitment methods appropriate for CDC National Hospital

Care Survey

. Assisted in the design of recruitment materials for specific targeted

populations.

Continued ... Kelly Herron ~ Page 2 of 2

. Implemented a national government health promotion survey

. Conducted informational webinars for perspective study participants

. Prepared Institutional Review Board (IRB) protocol packets

. Liaison between perspective hospitals, legal counsel & CDC project

leader

. Supported CDC in negotiating business associate agreements

. Provided updated IRB protocol and amendments to study participants

. Assisted participating hospitals to coordinate participation efforts.

Wellness Service Coordinator-Medical Home, Duke University Health System,

Durham, NC, 12/10-5/11

. Interfaced with physicians, clinical staff, and partners to improve

chronic disease management among Duke Basic/ Duke Select insurance

members. .

. Coordinated support for medical practices and practitioners to attain

and maintain clinical HEDIS markers among diabetic, CVD, and

hypertensive patients and members.

. Assisted to develop the Duke Well /Medical Home Care program

infrastructure.

. Collected clinical outcome data to monitor and evaluate program

effectiveness, investigate trends, and recommend and implement

modifications to improve program effectiveness.

. Developed promotion plans and nutrition educational health

presentations.

. Engaged in individual counseling with high risk patients to establish

health management goals.

. Completed weekly, monthly, and quarterly medical practice, clinical

marker, and high risk patient progress reports.

HIV/STD Health Educator, Harris County Public Health & Environmental

Services, Houston, 01/08 to 12/10

. Managed a complex workload with responsibility for implementing

evidence based HIV/STD intervention education programs to individuals

and groups in social and economically underserved communities.

. Played a pivotal role in increasing program locations, improving

client participation, and launching 80% additional outreach activities

in collaboration with external agencies and community businesses.

. Demonstrated a proven ability to develop and deliver clear, effective,

and informative education programs that provide accurate and up-to-

date information on HIV and STD issues.

. Applied solid analytical skills to conduct intervention evaluations

that accurately assess program success, gather research, and identify

areas for improvement within the program.

. Devised and implement knowledge surveys that effectively collate data,

supporting short and long-term program planning goals and objectives

that successfully expand and improve the program.

. Performed HIV testing and counseling with clients from diverse

cultural, social, and economic backgrounds, and demonstrate a special

sensitivity when meeting the individual needs of clients.

. Supervised interns and volunteers on a daily basis and utilize

superior coaching and mentoring skills to develop high performance

teams that work collaboratively to achieve program goals.

. Prepared and present program evaluation summary reports for review and

analysis by the Texas Department of Health and Human Services in

accordance with organizational procedures.

.

PROFESSIONAL DEVELOPMENT

USDA Eat Healthy, Be Active Nutrition Curriculum, Michigan State

University, Lansing 2014

ServSafe Food Service Manager, Michigan State University, Lansing, 2014

Adobe Connect Host Training, Michigan State University, Lansing, 2014

Supplemental Nutrition Assistance Program (SNAP) Education University,

Lansing, MI, 2014

Health Promotion Program Planning & Evaluation, Florida International

University (FIU), Miami, 2011

National Institute of Health Protection of Human Subjects in Research

Certification, FIU, 2011

Business Writing & Presentation/Facilitation Skills, Harris County Public

Health Environmental Services, 2009

SPSS (Statistical Data System), Harris County Public Health Environmental

Services, Houston, TX, 2009

COMPUTER SKILLS

Microsoft Office Suite: (Word, Excel, PowerPoint, Access, Outlook);

Blackboard, Adobe Connect, Performance Measurement Systems, Statistical

Package Social Science (SPSS) .

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