Sales Customer
Resume:
Shawn A. Ebert
Columbus, Ohio 43212
*******@******.***
Professional Profile
Technical skills and accomplishments
• Monitors quality control of data providing accurate customer information for
over 30,000 accounts
• Oversees special sales promotions to consider credit risks; creates and
maintains reliable credit documents, monitors progress and implements billing
terms
• Developed company documents for regulatory and credit related needs for
varying customer types to meet internal and external audit requirements
• Manages sales with third party lending agencies to include coordination with
internal/external sales associates, customers and manufacturers to ensure
accurate billing
• Provides periodic presentations to sales force while continuously providing
them with updated credit forms, problem solving and negotiate billing
concerns
Professional Experience
Experience
HENRY SCHEIN ANIMAL HEALTH (formerly The Butler Company) Dublin, OH
2003 – present
Credit Administration Supervisor
• Supervise Credit Administration team of five to include developing SOPs and
projects to ensure customer account database is accurate minimizing risk and
cost associated with billing and shipping details while ensuring regulatory
compliance of customers
• Perform quality control to ensure customer master file database carries correct
data; coordinated this work with various departments to include two large
scale company mergers in 2005 and 2010
• Provide final determination on customer billing terms and establish an initial
line of credit for new and reactivated accounts; handles escalated negotiation
events with sales/customers
• Develop and manage special billing terms to qualifying new customers or
during select sales requests providing benefit to company and customers
• Develop Management Based Objectives through coordination with other
departments to identify cost saving enhancements and improved quality
control
THE BUTLER COMPANY
1998 – 2003 Dublin, OH
Senior Credit Analyst
• Determined customer credit standards and impose limits on case by case basis
• Handled escalated calls with diplomacy and emphasis on maintaining customer
service; developed and strengthened communication with sales managers
• Managed relationships with third party collection agencies including,
placement of accounts, monitoring activity and determining final action
• Provided training to new employees, as well as monitored the development of
experienced employees ensuring company standard operating procedures
were followed
THE BUTLER COMPANY
1997 – 1998 Dublin, OH
Credit Analyst
• Negotiated shipping, billing and special payment terms
• Coordinated efforts to reduce company’s days sales outstanding by
communicating with sales force and customer base
• Provided efficient account reconciliation through research and communication
GC SERVICES
1995 – 1997 Columbus, OH
Tax Collector/Skip Tracer
• Negotiated debt resolution for State of Ohio sales tax, corporate franchise tax
and personal income tax
• Tracked and located tax debtor using various resources
• Determined liability of debt and probability of collecting
WASHINGTON INVENTORY SERVICE
1993 – 1995 Columbus, OH
Production Supervisor
• Coordinated both UPC/Scan and total dollar inventory analysis of various
retailers
• Performed accuracy audits on employees
• Translated SKU and UPC codes into accurate stock summary
Education
THE OHIO STATE UNIVERSITY
1989 – 1993 Columbus, OH
Bachelor of Arts in Political Science
References
Jacob Snodgrass Henry Schein Animal Health, Collection Supervisor 614-***-****
Mary Williams Henry Schein Animal Health, Accounts Receivable Supervisor
Sherry Teague Henry Schein Animal Health, Collection Supervisor 614-***-****
S.Ebert resume Page 2
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