Technical analyst
Resume:
Devin Patton
Arlington, TN 38002
*********@*****.***
Professional Goal
To become a System or Network Administrator for an established company or organization.
Soft Skills Hardware Experience Software Experience
Customer Service Representative Router Configuration Microsoft client-server
Supervisor Experience Microsoft Windows Installation Administration
Leadership capabilities Disaster Recovery Plan Active Directory
Good Communication Skills Partitioning Hard drives Linux command line
Knowledge of HIPPA Compliance Server 2003 & 2008 Installation Linux System Administration
Knowledge of Sarbanes–Oxley Cabled small Networks Microsoft Windows
Knowledge of PCI compliance Database Administration
Microsoft Office Suite
LAN-Wan networking
Microsoft Visio
Windows XP
Windows Vista
Education
Strayer University GPA: 3.25/ 4.0 2013-2014
Master’s Degree- Business Administration, concentration in Information Systems Management
Gained knowledge needed to work cross-functionally, manage people and assets, and think broadly about the
global, economic, and regulatory issues all companies face. Also with concentration to help manage
computer systems and be involved in IT decision making for a company.
ITT Technical Institute GPA: 3.21 / 4.0 2009 - 2013
Bachelor’s Degree- Information System Security
Learned how to design, configure, implement, manage, support and secure reliable computer systems
ITT Technical Institute GPA: 2.9 / 4.0 2009-2011
Associates Degree- Computer Networking
Configured systems such as local area networks (LANs), wide area networks (WANs), the Internet, intranets
and other data communication systems.
Work History
AutoZone 2011- Current
Technical Analyst 1
• Troubleshoot AutoZone stores across the U.S. and Mexico using Linux command line using the
Susethin Operating system. Call volume is anywhere between 30 to up to 50 calls per day depending
on what the day to day problems are.
• Performs extensive troubleshooting on all hardware, software, communications, and procedural
problems
Manages and approves process and associated cost of selecting and dispatching vendors for network
connectivity and telephone systems for services that can often exceed $1500 per visit resulting in
annual approvals of roughly $20,000. Responsibilities also include organizing vendor meets as they
deem necessary.
• Directly responsible for handling all chronic and repeat problems.
• Trains and mentors Support Agents and Call Agents.
• Also assist with Telecommunication issues. Cisco and Nortel phone troubleshooting.
• Server troubleshooting on managers computers inside stores.
• Researches new problems and interacts with IT Development to determine root cause and problem
resolution.
ITT Technical Institute 2014- Current (part time)
Adjunct Instructor
• Responsible for teaching students IT networking concepts
• Linux/Unix administration
• Server 2008/database administration
• Active Directory, group policy, SQL
Lowes 2007- 2012
Head Cashier/Cashier
• Assisted Store Manager with opening and closing store.
• Responsible for cash office and counting money to put in registers.
• Supervised 20-25 cashiers daily.
• Responsible for handling customer face to face issues.
• Over saw all returns that were being made at the store.
• Assisted with store operations.
• Trained and developed new and current employees.
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