Devin Patton

**** ***** *** *****

Arlington, TN 38002

acoa7k@r.postjobfree.com

901-***-****

Professional Goal

To become a System or Network Administrator for an established company or organization.

Soft Skills Hardware Experience Software Experience

Customer Service Representative Router Configuration Microsoft client-server

Supervisor Experience Microsoft Windows Installation Administration

Leadership capabilities Disaster Recovery Plan Active Directory

Good Communication Skills Partitioning Hard drives Linux command line

Knowledge of HIPPA Compliance Server 2003 & 2008 Installation Linux System Administration

Knowledge of Sarbanes–Oxley Cabled small Networks Microsoft Windows

Knowledge of PCI compliance Database Administration

Microsoft Office Suite

LAN-Wan networking

Microsoft Visio

Windows XP

Windows Vista

Education

Strayer University GPA: 3.25/ 4.0 2013-2014

Master’s Degree- Business Administration, concentration in Information Systems Management

Gained knowledge needed to work cross-functionally, manage people and assets, and think broadly about the

global, economic, and regulatory issues all companies face. Also with concentration to help manage

computer systems and be involved in IT decision making for a company.

ITT Technical Institute GPA: 3.21 / 4.0 2009 - 2013

Bachelor’s Degree- Information System Security

Learned how to design, configure, implement, manage, support and secure reliable computer systems

ITT Technical Institute GPA: 2.9 / 4.0 2009-2011

Associates Degree- Computer Networking

Configured systems such as local area networks (LANs), wide area networks (WANs), the Internet, intranets

and other data communication systems.

Work History

AutoZone 2011- Current

Technical Analyst 1

• Troubleshoot AutoZone stores across the U.S. and Mexico using Linux command line using the

Susethin Operating system. Call volume is anywhere between 30 to up to 50 calls per day depending

on what the day to day problems are.

• Performs extensive troubleshooting on all hardware, software, communications, and procedural

problems

Manages and approves process and associated cost of selecting and dispatching vendors for network

connectivity and telephone systems for services that can often exceed $1500 per visit resulting in

annual approvals of roughly $20,000. Responsibilities also include organizing vendor meets as they

deem necessary.

• Directly responsible for handling all chronic and repeat problems.

• Trains and mentors Support Agents and Call Agents.

• Also assist with Telecommunication issues. Cisco and Nortel phone troubleshooting.

• Server troubleshooting on managers computers inside stores.

• Researches new problems and interacts with IT Development to determine root cause and problem

resolution.

ITT Technical Institute 2014- Current (part time)

Adjunct Instructor

• Responsible for teaching students IT networking concepts

• Linux/Unix administration

• Server 2008/database administration

• Active Directory, group policy, SQL

Lowes 2007- 2012

Head Cashier/Cashier

• Assisted Store Manager with opening and closing store.

• Responsible for cash office and counting money to put in registers.

• Supervised 20-25 cashiers daily.

• Responsible for handling customer face to face issues.

• Over saw all returns that were being made at the store.

• Assisted with store operations.

• Trained and developed new and current employees.

Contact this candidate