Manager Service

Judith A. Ezop, CBSP

**** ********** **** ********, ** 49770 231-***-**** ******@*****.***

CORE COMPETENCIES:

• Management & Supervision Policies and Procedures Strategic Planning Project Management Cross-Functional

Team Building Human Resources Employee Benefits Risk Management Hiring, Training & Coaching Certified

Business Solutions Professional (CBSP) Negotiations Research & Analysis Financial and Business Modeling

AREAS OF EXPERTISE:

Management/Supervision

Managed the State of Michigan Agricultural Program and the policies established by the United States

Department of Labor and the Michigan Workforce Development Agency

Directed and supervised a staff of 28 veteran employment representatives, employment counselors, and

agricultural service workers covering 39 Michigan counties

Project Management

Instrumental in Michigan being named a Significant State for Migrant Workers in Program Year 2012 through effective

coordination of staff, maintenance of budget, and policy design and implementation

Designed and implemented strategy to enable Michigan’s Veteran program to move from 48th in the nation to 3rd in providing

service to veterans

Planned, organized, and coordinated statewide job fairs for hospitality employers as well as reciprocal job fairs for

Michigan hospitality workers for seasonal positions in other states

Communication/Training/Facilitation

Authored and edited the yearly State Agricultural Plan for 2010 – 2015

Designed, wrote, and edited national newsletter for Foreign Labor Program

Team Facilitator for the Transition Team Workgroup in the Workforce Development Agency: provided guidance and

maintained momentum of group towards its goals and objectives

Presented Michigan’s Interagency Partnership Program at a national conference

Trained Employment Service Interviewers throughout the State of Michigan in aspects of the hospitality industry:

developed curriculum and all training materials

Research/Analysis/Modeling

Developed and implemented strategies, policies, procedures, guidelines, budgets, processes, and systems based on

departmental mission, assessment of customer needs, and program evaluation and provided input and made

recommendations to the Division Director

Continuously analyzed data for program improvement and implemented changes

Performed budgetary analysis ensuring that costs were within budget each quarter and made adjustments as needed

PROFESSIONAL EXPERIENCE:

Employment Service Manager / Field Services Manager 4/2005 – 10/2014

State of Michigan - Workforce Development Agency Petoskey, MI

Regional Manager 9/1998 – 4/2005

Michigan Department of Energy, Labor, and Economic Growth – Bureau of Workforce Transformation Petoskey,

MI

Employment Service Analyst 1/1993 – 9/1998

Michigan Employment Security Agency Petoskey, MI

Executive Director 10/1990 – 1/1991

Mackinac Island Chamber of Commerce Mackinac Island, MI

EDUCATION:

Master’s Degree Coursework – School Administration / Classroom Management

Michigan State University Lansing, MI

Bachelor of Arts – Education, Music, and Communications

Aquinas College Grand Rapids, MI

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