Customer Service Quality Control

MICHAEL C. DONOVAN

PO Box ******

Hesperia, CA **340

Mobile 760-***-**** Msg: 760-***-**** *******@*****.***

EXPERIENCE

Global Environmental Products Inc. Assembly Technician

*/**** - */*014 San Bernardino, CA

Assembly production work of Diesel, hybrid and CNG powered street sweeper

vehicles from beginning line, sub-assembly, final completion and rework

through quality control requirements. In-house hydraulic hose production,

with high personal integration of lean management and constant upgrades to

and including engineering department growth. Using related work experiences

to create in-house engineering layouts for quality control, ISO and R&R

improvements.

ICR Staffing Services Inc. Customer Service Representative

5/2010 - 9/2012 Victorville, CA

Handled potential candidates for work employment utilizing phones,

computers (extensive typing, MS Word, Excel and Outlook capabilities.),

network searches, drug, background and experience screening for clients'

needs. All facilities of Human Resources and employment opportunities.

*Facilitated contract position with Scott Turbon Inc. running a water jet

cutting machine - 5 months.

Ecolite Concrete USA, Inc. Jr. Cad Modeler / Logistics Supervisor

3/2007- 1/2010 Moreno Valley, CA

Auto-CAD re-design of architectural designs and plans to meet production,

manufacturing plant support through re-engineering as needed. Management

support across all levels; material needs, safety issues, IT and field

operative support with required documentation and computer support.

Logistics from material to finished product design, direct operations with

trucking firms local and nationally, understanding of both state and DOT

federal laws. Load designs, capacities and time management with client.

Previous; Operations (running procedures, staff management, safety

orientation and maintenance) of an automated computer controlled cement

batch plant. Quality control of the created product through compression

test equipment and related fields. Quality Control / Batch Operations /

Maintenance - Repair: Handled the batch controls and quality control

operations for a proprietary concrete mix design. Handled HDMI based

programming and evaluation of design flows through mixing units for

emulsification standards.

trueCycle, Inc. Quality Assurance Lead Tech

9/2006-4/2007 Victorville, CA

Supported a network system through the implementation of new computer

standards and company procedures. Acquired, refurbished, sold e-waste

based material (i.e. computers, DVD players, etc.) back to the public.

Double M Flooring Flooring Craftsman

1/2005-4/2006 Phelan, CA

Installing carpeted flooring and tile in new facilities through the use of

power tools, logic and reading of blue prints.

Rick's Auto Automotive Technician

1/2000 - 11/2004 Phelan, CA

Auto technician, everyday repairs, replacement and removal of automotive

components, diagnostics; both foreign and domestic vehicles and trucks

Casino Data Systems Inc. Slot Machine Production

10 / 1994 - 3 / 1995 Las Vegas, NV

Building of slot machines and such equipment from beginning production to

end with Quality Control standards & operations, use of hand tools, trouble

shooting, acquirement of equipment & employee training. Complete logistics:

shipping & inventory control through warehouse.

EDUCATION

Westech College AUTO CAD program 2006-2007

Victorville, CA

Victor Valley College General studies 1998-2000

Victorville, CA

No Degrees - Computer Information Systems, General Automotive

Serrano High School Diploma 1990-1992

Phelan, CA

CERTIFICATIONS

Automotive air conditioning certification through Mobile Air Conditioning

Society (MACS) 7 / 2003 #874023

900 Auto CAD hours completed certification from Westech College

SKILLS

Administrative & management level experiences. Working with computers; both

hardware & software based issues (troubleshooting). Windows operating

systems 95, 98, ME, XP, 2000, Vista experience, MS Word, PowerPoint, Excel;

Viso & Project. DOS oriented - OS problem solving. Software & Hardware

installing /computer Auto CAD- mechanical & architecture based design.

Extensive hand & power tools experiences, machinery maintenance and direct

setup & use, soldering experience. Schematics & blueprint experience. Data

entry 10 key / typing 35 WPM Lean management, production flow.

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