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Customer Service Sales

Ontario, Canada
February 14, 2015

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OBJECTIVE: Seeking a position in Healthcare/ Administration/ Customer

Service or Sales /Industrial

Summary of Qualifications

. Good critical thinker and good nursing knowledge

. Knowledgeable in Infection Control and Occupational Health & Safety


. Work effectively in a multidisciplinary team and in science based and

regulated environment

. Knowledgeable in fundamental of sterility and aseptic technique

. Knowledgeable in safe lift, body mechanics and transfer practices

. Possess Math skills abilities required for monitoring intake/output of

food or fluid

. Highly motivated, hard worker, organized, responsible, promotes

quality and efficient care

. Committed to excellent service and customer satisfaction

. Considerate and respectful of the work place and co-workers

. Able to demonstrate good communication skills, good decisions and

conflict resolution skills

. Able to think and work independently and quickly resolve problems

. Quick and enthusiastic learner, organized, responsible and reliable


. Ability to think and work independently with minimal supervision to

meet multiple projects deadlines

. Adheres to the institution's policies and procedures

. Fluent in English, French and other 4 languages

. Familiar with Adobe Dream weaver Technologies, Element, Photoshop,

Internet and many more


Bachelor of Science in Nursing (B.Sc.N)

June 2016

University of Ottawa

Clinical experience

Clinical prep and Long-term care

Extendicare West End Villa, Ottawa

September 2013- April 2014

. Provided morning care to residents and participated in nursing shift

change reports

. Used available resources in clinical practice and continued to advance

in knowledge

Medical-surgical unit The Ottawa

Hospital, Civic Campus, Ottawa

January 2015-February 2015

. Prioritized patients' care based on the most occurring problem

and recognized normal and abnormal findings

. Performed head to toe assessments and cared for a variety of

patients with different health conditions

Mental health unit

Royal Hospital, Ottawa

I took a mental health Class

Related Employment Experience

Customer Service, Sales

. Consulted with customers regulations need and recommended product


. Answered phones, responded to customer requests, sold products and

placed customer orders

. Provided customers with product, service information and identified

and resolved customer issues

. Informed customer of daily specials and promotions and contacted

potential customers by phone to solicit services

. Coordinated purchased products for pickups and delivery


. Transferred calls to appropriate staff and researched billing issues

or misapplied payments

. Recommended process improvements and handled complaints

. Interpreted, applied, explained and reached sound of decisions in

accordance with regulation, policies and procedures

. Prepared clear, accurate and concise records and reports

. Used tact and discretion in dealing with sensitive situations and

concerned customers

. Received, distributed incoming mail.

. Prepared files and labelled files according to retention and disposal


. Maintained inventory and called in for equipment maintenance and


Industrial work

. I drive a forklift (I've a forklift licence) and I'm very well

experienced in industrial work

Employment History

Metro/ Food Basics Sales associate

Ottawa, ON


Monexgroup, Sales Consultant

Ottawa, ON


7Eleven Sales Associate,

Winnipeg, MB 2008-2010

Durabuilt Windows & doors Inc, Shipper/deliver

Edmonton, AB 2007-2007

WestFair LTD (Superstore), Sales Associate

Edmonton, AB 2007-2007

Sears/ Can Talk, customer service representative Winnipeg, MB


Kitchen Craft, Member of Staff

Winnipeg, MB 2006-2007

Freshwater Fishing Marketing, Employee, Winnipeg, MB


Volunteer experience

Front Desk staff YMCA,


January 2011- August 2012

Math and science Tutor

Transcona Collegiate Institute.

January 2008-june 2009

Event planner

College Pierre-Elliot Trudeau

January 2006-September 2007

Accreditation and licences:

. Future Member of RNAO

. Mask fit test certification

. CPR certification

References available upon request

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