Inside Sales/ Customer Sevice
Resume:
Ken Mack
******@*****.***
Dedicated to Customer Service
SALES/ACCOUNT MANAGEMENT
Sales professional with a B.A. in Business Administration with over 15 years of experience.
Committed, result focused and versatile account manager with a track record for increasing revenue,
profitability, and boosting customer satisfaction for technology and service providers. Strategic planner and
perceptive problem solver with solid business development skills. Personable, articulate and persuasive
presenter; inspire trust and confidence. Effective negotiator with a productive closing style. Established and
maintained valuable relationships with large corporations, academic institutions, retailers and strategic
partners. Recognized with awards for sales and profit performance.
LEARNING CREDENTIALS
Bachelor Of Arts In Business Administration
University of Washington, Seattle
Additional courses, seminars and workshops include:
Numerous Product, Sales and Customer Service topics
ACCOMPLISHMENTS
Served in role of Account Manager on a contractual basis with Eagle Computers. Increased sales
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volume via new client acquisition and existing customer base; generate additional revenue streams
delivering new computer products orders and service agreements. (2007)
Spearheaded telemarketing and e mail promotion of an innovative software solution for Parallels;
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secured academic and volume licensing agreements. (2005)
Recruited qualified students and met enrollment targets for ITT Technical Institute programs;
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conducted onsite interviews and tours. (2004)
Served in role of Microsoft Telesales Partner Account Manager for the Volt/VMC contract with
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Microsoft; a Volt client. Championed various Microsoft products, campaigns, and other sales
related duties, including product launches, promotions, and partner events. Maintained Certified /
Gold Certified Partner loyalty, and successfully facilitated solutions meeting specific client
challenges. (2005)
Initiated new sales and renewed contracts for Qwest Communications in the Dakotas and
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Wyoming; calculated pricing, crafted proposals, placed orders and solved billing issues. (2004)
Resume of Ken Mack
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(Continued)
Earned excellent performance ratings for telephone service to Boeing Employees Credit Union
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members; processed monetary transfers, explained investment products. (2003)
Launched a new line of Tally desktop / network laser printers and supplies to resellers in a Western
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US territory; established a client base and fostered business alliances. (2001)
Generated sales within national corporate accounts for Zones and won awards for sales volume
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and profit margin. (2000)
Honored with Supercom awards for sales productivity, highest gross margin dollars and most
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systems sold and highest single day sales. (1995)
EMPLOYMENT HISTORY
Household Manager and Primary Caregiver
Prairieville, LA / Kent, WA
Since 2007 I have had the opportunity to serve my family and manage their household, financial and
medical needs. These obligations have come to a place where I no longer have to dedicate all of my time and
efforts to ensure they are being met. I look forward to reentering the market place and competitively putting
my skills, experience and education back to work.
Account Management 2003 2007
Eagle Computers / Parallels, Inc. / ITT Tech / Volt Tech Svcs / Qwest / Becu
Kent, WA / Renton, WA / Seattle, WA
Supplied vision, energy and expertise vital to enhance business growth for technology and financial service
providers. Devised marketing strategy and plans to achieve assigned goals for sales and profitability and
quality customer service. Developed existing accounts and cultivate new business. Identified unique
customer needs and presented custom solutions. Negotiated contract terms; facilitated fulfillment and
quickly resolve business issues to optimize client satisfaction. Conducted interviews of prospective students
to assess academic interests and career goals. Performed presentation reinforcing the benefits and advantage
of a technology based education.
Corporate Account Manager / Channel Sales 1995 2001
Tally Printer / Zones / Supercom
Kent, WA / Renton, WA / Bellevue, WA
Implemented the marketing and sales of computer workstations, file servers, subsystems, peripherals and
related IT solutions to retailers, value added resellers and system integrators. Drove product promotions.
Provided quality sales consultation; defined key requirements and specifications, produced and presented
winning proposals. Coordinated with technical, operations and maintenance departments to consistently
meet customer expectations, budgets and critical business timelines.
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