Customer Service Engineering

John Smith

John Smith

502-***-**** (Home)

502-***-**** (Cell)

**** *** ***** ***

Louisville, KY 40219

*********@***.***

Objective

Employment in the field of electronics, with potential of mid-

management

Experience

Electronic Technician with 33 years experience in design and hands

on work in the field of automotive/motorcycle audio.

Radio Sound, Inc, Louisville, KY Oct. 1985 to Mar. 2014

Incoming Inspector – 2013 – 2014

• Inspected parts, materials and accessories

• Documented and detailed any nonconformance of products/parts to specifications

• Performed routine sampling of materials and products

• Maintained logs of product inspections

• Examined and measured items for dimensional accuracy, functional operation and

company standards

• Determined correct specifications by interpreting blueprints

• Conducted in-process inspections and audits

• Discarded or rejected products that did not meet specifications

• Tested materials

• Marked items

• Observed and monitored production operations and equipment

• Measured dimensions of products to verify conformance to specifications using measuring

instruments including

o rulers

o calipers

o gauges

o micrometers

Customer Service – 1992 - 2012

• Troubleshooting electrical problems on Harley-Davidson motorcycles

• Worked with motorcycles provided for research and development of sound systems and

learned the electrical systems and wiring systems of the motorcycles yearly

• Developed service manual procedures for dealer technicians to troubleshoot sound system

problems on customer owned motorcycles

• Consultant to Harley-Davidson Service School for their classes on sound system

troubleshooting.

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John Smith

Engineering Lab Technician – 1990 - 1992

• Circuit board design including

o Etching

o Building and testing of engineering prototypes

o Traveled to Harley-Davidson Engineering in Milwaukee and Talladega to install

prototype circuits on prototype motorcycles and to troubleshoot problems on

engineering test mules

o Designed wiring harnesses to integrate motorcycle sound system into sidecars.

o Began taking telephone calls from Harley-Davidson dealers and customers

QA Manager – 1985 - 1989

Responsible for quality of outgoing radios and accessories to Harley-Davidson Motor Company for

1986 – 1988 model year motorcycles.

Knowledge of:

• Ammeters

• Calibrated resistance measuring equipment

• Calipers

• Circuit tester

• Computer-aided inspection software

• Conductivity meters

• Continuity testers

• Depth gauges

• Digital multimeters

• Digital resistance meters

• Digital thermometers

• Digital testers

• Digital voltmeters DVM

• Direct current DC power testers

• Electrical frequency meters

• Environmental chambers

• Frequency counters

• Frequency counters

• Timer

• Dividers

• Frequency meters

• Function generators

• Gauges

• Inspection fixtures

• Height gauges

• Impedance meters

• In-circuit testers

• Integrated circuit testers

• ISO 9001

• Micrometers

• Microsoft Excel

• Microsoft Word

• Microsoft Access

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John Smith

• Microsoft Outlook

• Multimeters

• Oscilloscopes

• Personal computers

• Pin gauges

• Power meters

• Printed circuit board PCB testers

• Quality

• Resistance meters

• Rulers

• Signal generators

• SPC

• Specifications

• Vibration and shaker systems

• Vibration testers

• Voltage or current meters

Skills

• Electronics

• Wiring Harness Layout and Design

• Technical Writing

• Customer Service

• Inspection

• Circuit Board Layout

• Wiring

• DC

• Dimensions

• ISO 9000

• Materials Management

• Microsoft Excel

• Microsoft Word

• Microsoft Access

• Microsoft Outlook

• Multimeters

• Oscilloscope

• Quality Control

• Signal Generators

• SPC

Education

1980 JCC, KY

Electronic Engineering Technology: Electronics Technology

GPA : 3.93

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