Management Service

E U G E N E JAC KSO N

**** ****** ** *****: 214-***-****

Carrollton, TX 75007 *************@*****.***

I T EXEC U T I V E

E xperienced IT leader delivering innovative technical solutions that leverage available resources for strategic

g rowth. Skilled in driving process improvement initiatives to boost client satisfaction, reduce organizational

costs, and support operational efficiency. Keen ability to build and maintain relationships in cross-functional

collaboration to manage budgets, vendor contracts, technical support, service delivery, and personnel t raining

and development.

AREAS EXPERT ISE

OF

Strategic Planning Regulatory Compliance (SOX/OSC) Employee Development

Process Improvement Budget & Cost Optimization Business Relationships

Project Management ITI L / ITSM Process & Integration Vendor Management

Risk Mitigation & Disaster Infrastructure Technical Leadership

Design &

Recovery Operations

K EY SK I L LS A SSESSME N T

Strategic Performance Leadership – Successful in developing and implementing tactical solutions to grow

businesses, generate revenue and cost-savings, optimize resources, improve efficiency, and maintain data

security; Dedicated to developing teams and processes to support operational success.

Technical Expert – H ighly skilled in infrastructure design and administration, IT service management

p rincipals, service desk operations, service level agreements, incident and risk mitigation, business

continuity, disaster recovery planning, capacity management, and security practices.

PROFESSIONA L E XPER I E NCE

Flexjet, R ichardson, TX 2006 – P resent

IT I NFRASTRUCTURE MANAGER

Provides executive technical leadership for a wide range of IT infrastructure designs and operations

i ncluding data center infrastructure, email and network administration, and unified communication

systems. Responsible for more than $600k in cost-savings, managing process improvement initiatives and

i ncreasing overall client satisfaction. Deliver targeted IT solutions with oversight of employee training

and development, budget administration, vendor contract and relationship management, strategic

E ugene Jackson Resume, Page 2

planning, project management, and audit compliance.

K ey Achievements

Saved company $200k in Microsoft licensing costs and reduced physical footprint by 80% through

comprehensive planning and management of virtualization project for primary data center.

Enhanced the IT contract review process to capture re-negotiation opportunities and eliminate

u nnecessary services resulting in an annual cost savings of 75% or 110k for voice circuits and services.

Developed telecom wireless audit process to optimize spending by managing plans and services

resulting in annual wireless costs savings of 35% or 350k.

Reduced average PC deployment time from 4 hours to 30 minutes implementing Microsoft SCCM for

PC Imaging.

Created hardware lifecycle program to replace out-of-warranty PC’s and servers, minimizing

hardware inventory costs and improving PC and server availability.

Reduced average project approval time from 2 months to 2 weeks with optimized project management

p rocesses.

Implemented strategic improvements in project management processes, new-hire onboarding

p rocedures, and help desk support structure resulting in t ime saved, resources optimized, and an

i ncrease to 90% client satisfaction.

E ugene Jackson Resume, Page 3

PROFESSIONA L EXPER I E NCE CON T I N U E D

Bombardier - Flexjet, R ichardson, TX 1997 – 2006

I NFRASTRUCTURE ADMIN ISTRATOR (2003-2006)

Supported and configured data center infrastructure hardware, operating systems, and related server-

side business applications. Managed security, maintenance, and operation of Microsoft Exchange & Lotus

Notes email systems, and active directory to comply with global company standards and serve local

business needs.

K ey Achievements

Planned and implemented enterprise data recovery system to consolidate multiple local tape backup

hardware instances and add additional capacity to meet data recovery requirements.

Managed the operation and security of Microsoft Active Directory domain and email systems.

Designed and configured data center infrastructure and managed the daily operations of backup

i nfrastructure and software.

D FW T raining Center, Dallas, TX

IT SUPPORT SPECIALIST, D FW T raining Center ( 2000 – 2003)

Deployed and administered user accounts, data center infrastructure hardware, operating systems, and

related server-side business applications.

Key Achievements

Managed the service desk support function including call management and incident ticket

d istribution and provided technical support for all client hardware and software.

Helped establish new site with design and administration of data center and systems infrastructure

and client hardware and software.

Computer Task Group (Contract)

D ESK TO P SUP POR T ANALYST, (1997 – 2000)

Provided technical support and managed service desk functions including call management and incident

t icket distribution, and service for client hardware and software.

Key Achievements

Configured and installed all client PC hardware, operating systems, office software, and supported

business applications.

Administered and supported Microsoft Active Directory and Microsoft Exchange user accounts.

E D UCAT IO N & CERT I F ICAT IO NS

Bachelor of Business Administration, Business Analysis, Texas A&M University, College Station,

TX

I T I L Foundations Ce r t ification 2006

MSCE Ce rt if ication 1998

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