Medical Insurance

Location:

Oviedo, FL

Salary:

40,000

Posted:

April 19, 2015

Contact this candidate

Resume:

Rebecca Conrad

*** ********* ***, ****** **. ****5 • Cell: 407-***-**** • ***************@*****.***

Professional Summary

I am seeking a position with an organization or company in which I can utilize my skills to gain and expand my work

experience. I expect that my ability to learn new subject matter quickly, my positive attitude, and my pleasant personality

will contribute successfully to a company I wish to grow with.

Skills

• Eager to work with people, learn from people, and communicate and interact with people

• Pleasant, friendly personality and positive attitude

• Experience with MS Word, Excel, and PowerPoint

• Experience with Electronic Medical Records

• Eager to learn and learn new subject matter quickly

• Good at multitasking and handling stress during rush periods and deadlines efficiently

• Experience with MHS, OnContact, Epaces, and various other healthcare programs

Education

Medical Information Billing and Coding Certificate, Summer 2012

Seminole State College of Florida- Sanford, FL

Relevant Coursework:

Office Applications – technical knowledge of major software suite and skills of Microsoft office applications including

Word, Excel, and PowerPoint

Intro to Health information management- knowledge of the history, purpose, and content of professional ethics and

legal principles in the health related field

Concepts of Disease – knowledge of general body system diseases and conditions including etiology, signs and

symptoms, and diagnostic treatment modalities

Basic pharmacotherapy- knowledge of general concepts regarding common therapeutic medication prescribed to treat

the most common disease conditions as well as drug administration rights and identification of medication errors

Medical terminology – knowledge of medical field terms and abbreviations as well as major disease processes and

pathological conditions.

Introduction of Industrial Psychology – knowledge of the psychological principles to individual and group functioning

in organizational settings. Key topics emphasized include employee selection, motivation, job satisfaction, leadership and

performance evaluation.

Anatomy and Physiology- Knowledge of the essentials of anatomy, physiology, chemistry, and microbiology of the

human body as they relate to healthcare.

Work Experience

Member services representative, 01/2013 to 12/2015

Health First-Lake Mary, FL

• Assisting members and potential members with issues and inquiries about their insurance/applications

• Line of business Medicaid

• Transfer customer calls to appropriate staff

• Identify, research, and resolve customer issues

• Follow-up on customer inquiries not immediately resolved

Rebecca Conrad

• Research member billing/claim issues and payment/refund issues

• Handle and resolve customer’s complaints

• Serve as a liaison between the customer and various departments such as providers offices and Medicaid

• Deals with Durable Medical Equipment Vendors

Work Experience Continued

Receptionist, 10/2008 to 10/2009

Advanced Dermatology and Cosmetic Surgery- Oviedo, FL

407-***-**** Contact: Jere J. Mammino, MD

407-***-**** Contact: Jessie Newman

• Scheduling patient appointments and organizing appointment dates and times

• Copying and faxing patient charts and documents to other practitioners

• Organizing and filing large volumes of patient charts

• Insurance verification, handling insurance company reimbursements and claims

• Handling patient complaints and concerns

• Answering multiline phones to schedule appointments and handle insurance verifications

• Composing patient charts

Receptionist, 01/2007 to 10/2008

Florida Dermatology- Port St. John, F.L