Project Manager Management
Resume:
Michelle Lee Augustine
Franklin, TN 37064
******@*****.***
512-***-**** Cell
Objective: Desire to obtain a challenging position for an innovative,
dynamic company with a defined career path for future growth and
development who desires a leader with the proven ability to achieve goals
while driving projects to successful completion.
Professional Experience:
Dell Computer Corporation (2002 - 2015)
Global Integration Architect (2010 - 2015)
. Project Manager for all new B2B/ERP integration projects for Federal,
Higher Education, Medium and Small Business, and State and Local
Government agencies.
. Possess existing functional skills in B2B integrations/electronic
ordering/punch-out/online ordering.
. Strong analytical skills, testing experience and ability to work
effectively with customers, business partners, and 3rd party
integrators.
. Strong customer and business-facing communication along with heavy
emphasis on project analysis, problem-solving, project management,
negotiation and organizational skills.
. B2B integration technical knowledge including various protocols such
cXML, xCBL, EDI. Experience with ERP systems such as Ariba, SAP,
Oracle, PeopleSoft, Skyward, Coupa and many others.
. Strong knowledge of e-Business technologies, process definition, and
escalation management.
. Experience working with client base and with remote and virtual teams.
. Provided superior customer experiences through professional management
of B2B integration projects.
. Worked jointly with customers and internal teams, and 3rd Party
Integrators to scope B2B requests to deliver the most effective B2B
solution
. Developed and executed project plans, including project scope, project
kick-off, timeline, testing, production implementation and Key
Stakeholder communications.
. Technical project management experience working directly with
customers following project from kick off call, through technical
connection and content testing, problem solving for any required
mapping of Cxml/EDI, and other issues until successful implementation
of connection and purchasing.
. Ability to handle multiple tasks and projects simultaneously while
working with various support organizations, including Sales, Product
Management, B2B Deployment Team, B2B/ Premier Helpdesk, IT, Invoicing,
GTX/Inovis, and Finance, to deploy these solutions.
. Proactively takes ownership of projects assigned to drive successful
results.
. Handled enablement of electronic transactions such as punchout
catalogs via the customer's Dell Premier Site or Buyer Hosted catalog
solutions as it relates to electronic purchasing and electronic
invoicing.
. Attended Skyward user group conferences in Bellevue, WA and San
Marcos, TX and successfully tracked ROI that was generated by
attending these conferences via project management and OLAP reporting.
Order Processing/Catalog Manager/Online Business Manager (2002 - 2010)
. Project manager for successful implementation of student purchasing
initiative with Data Networks Inc. for 80 Universities, managed over
130 successful online customer specific online catalogs consecutively.
. Project lead for multiple online purchasing initiatives for sales
teams and customers.
. Managed increase in online sales contest among various sales teams
over four quarters and awarded compensation.
. B2B expert, CIF (catalog Interchange file) catalog, CRT (cross
reference table) management Major Public Account customers.
. Management of Dell Premier/B2B online product catalogs and pricing for
all Public Business including State and Local Government, Higher
Education Universities, and Federal Government agencies. Online
purchasing expert.
. Direct customer engagement and collaborations regarding premier page
online content management,
. Catalog Manger Subject Matter Expert for all direct B2B acquisition
accounts to drive Epen (online purchasing vs. offline purchasing).
. Performed analysis of fallout reports from online conversion orders
that failed and required manual touch for processing, to increase
frictionless orders not requiring manual intervention.
. Review rejects from unsuccessful B2B orders that required manual
intervention to process and identified configuration and correct
issues to allow an increase of a frictionless conversion in effort to
reduce manually processed orders.
. Team Lead and key point of contact for Major Public Accounts catalog
management segment groups.
. Demonstrated problem solving expertise in the resolution of B2B online
orders/configuration issues, Directors award for Project management
and problem solving expertise.
. Management of Software and Peripheral online catalog content for
segment specific catalogs
. Reporting of weekly/monthly Public Business Group frictionless
conversion trends, failed order errors and online order procurement
progress.
. Proactive EOL (component end of life) online catalog configuration
management
. Expert is all areas of order processing from both front end and back
end.
Olympus Servicing L.P. (2001 - 2002)
Timeline to Foreclosure Referral Analyst Mortgage Servicing (2001 - 2002)
. Requesting Notice of Intent to Foreclose requests at the 45th day of
delinquency.
. Equity Analysis on second liens.
. Reviewing loans not on Forbearance Plan with funds in suspense and
posting funds.
. Sending and Entering Financials for FNMA loans.
. Requesting appraisals at the 75th day of delinquency.
. Foreclosure Referrals.
. Collections on accounts past due.
. Customer Service.
Key Strengths
. Attention to detail
. Project Management, effective written and verbal communication skills
. Recognized outstanding performer
. All Microsoft Office applications
. Ability to multitask and prioritize responsibilities in an effective
manner
. Excellent business knowledge combined with strong skills
. In-depth knowledge of operational processes, tools and online
applications
. Ability to learn quickly and work with little supervision.
. Some Management experience
Education:
Texas State University
McCoy College of Business
References are available upon request.
Contact this candidate