Customer Service Administrative Assistant
Resume:
E LIZABETH C . M CGLORIE
HOUSTON, TX 77041
832-***-**** ***********@*****.***
A D M I N I S T R A TI V E A S S I S T A N T /C U S TO M E R S E R V I CE S P E C I A LI S T
Administrative Assistant/Customer Service Specialist with over 10 years of experience with the inner
workings of the corporate sector, well-versed in the provision of customer service and an excellent
communicator with a cheerful personality.
SUMMARY OF QUALIFICATIONS
Excellent Customer Service Self Starter Training & Development
Troubleshooting Skills Employee Relations Performance Management
Written/Verbal Skills Complaint Handling Eye for detail
Problem Solving Skills Reports and Documentation Filing & Data Archiving
PROFESSIONAL EXPERIENCE
THE MARKER GROUP – HOUSTON, TX
Physical Evidence Assistant/Payroll Clerk Assistant, Mar 2014-Present
Facilitate retrieval of physical evidence for court proceedings
Process, review and analyze all physical evidence for accuracy
Produce summary of records
Responsible for categorize and log of all pre-trial evidence
Effectively communicate with custodian of records for efficient retrieval of physical evidence
Provides payroll information by answering questions and requests
Maintains payroll information by collecting, calculating, and entering data
Updates payroll records by entering changes in exemptions, insurance coverage, savings
deductions, and job title and department/division transfers
THE HERITAGE - Tomball, TX
Administrative Assistant, Mar 2010-Feb 2014
Maintained office calendars to coordinate work flow and meetings
Resolved customer complaints via phone and email
Provided administrative support to the provider relation consultants as needed
Printed census and prints monthly end recap for all residents, balanced monthly revenue and
census from General Ledger with reports from Care Center
Interacted daily with visitors and daily administrators
Conducted administrative and clinical intake of calls for clinical review
Developed, maintained, and analyzed budgets, prepared periodic reports that compared
budget cost to actual cost
Maintained payroll operations by following policies and procedures; reported changes as
needed
PREIS & ROY LAW FIRM-Lafayette, LA
Administrative Assistant, May 2006- Feb 2010
Setup and coordinated meetings and conferences
Maintained office calendars to coordinate work flow and meetings
Processed daily reports obtain productivity
Provided quality customer service through interactions with providers, administrative staff,
and others
Processed daily reports obtain productivity
Coordinated meetings
Prepared agendas and make arrangements for meetings, conferences, etc.
Contributes to team effort by accomplishing related results as needed
Supported staff in assigned project based work
Identified opportunities for product improvement of existing accounts and new projects
Maintained confidentiality in all aspects of client, staff, and company information
Created and modified documents such as invoices, reports, memos, letters, and other
documents
Interacted daily with visitors and daily administrators
Overseen general office coordination for the departments
EDUCATION & CERTIFICATIONS
DEVRY UNIVERSITY – Houston, TX
Enrolled : Summer 2005
TECHNICAL SKILLS
Proficient in Microsoft Office Products, (Word, Excel, Access, Publisher, Power Point,
Publisher, Outlook, Adobe Acrobat) (SAP, QuickBooks, OneSite, Real Page, iManage, Point,
Encompass 360, Muse, LiteBase), 70 WPM, 10 key type/touch
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