Customer Service Manager

Jasmine T. Barnes

***** ********* ***, ***** ********, MD 20774

Phone: H:301-***-**** C: 240-***-**** Email: *******.********@*****.***

To gain entry level production experience

Objective

where creative initiative, ideas, and a

genuine enthusiasm would allow me to

progress.

Education Art Institute of Washington, Arlington,

VA

Bachelor of Arts, Music Production, Major;

Film, Minor Expected 2016

Prince George’s Community College,

Largo, MD

Music Production and Technology, Major

09/01/08 – 06/01/11

Experience Walt Disney World: Character

Attendant 04/01/14 – 01/05/15

Orlando, FL

Attend and accompany character

performers during meet and greet. Ensure

safety and show quality of performers and

guests. Assist with guest requests, answer

questions and provide general information.

Knowledgeable of park and Walt Disney

World in general. Provide guest with

information about show schedules,

character locations and visitation times.

Provided audience control including

handling challenging guest situations.

Created magical moments for guests.

Tech Behind the Dreams Member

knowledgeable of inner workings of park

technological operations.

Wingfield & Ginsburg, PC Law Firm:

Receptionist 09/01/13 – 04/01/14

Washington, DC

Served as central point of contact for

clients and staff. Excellent customer

service skills and have the ability to handle

a multiple phone lines system with

proficiency. Sorted and delivered incoming

mail and packages. Performed various

administrative tasks and projects such as

2

printed, faxed, and collated legal

documents. Managed data and maintained

records by entering it on the data

management systems. Monitored calendar

for the firm and booked conference rooms

in accordance to the same.

Maryland National Capital Park &

Planning Commission: Front Desk

Attendant 10/15/11 – 06/01/13

Glenarden, MD

Provided excellent customer service and

information to guest regarding rental of

facility. Ensured center was clean and safe

for customers. Assisted in opening

swimming pool.

Maryland National Capital Park &

Planning Commission: Program

Manager Aid 10/15/11 – 06/01/13

Springdale, MD

Planned and organized daily activities for

youth ages five to twelve. Designed

promotional materials including flyers,

posters, and release forms. Accompanied

participants to special events and program

outings. Worked effectively with

participants, public and private agency

officials.

Walt Disney World, Customer Service

Quick Service Food and Beverage

08/25/08 – 01/07/09

Orlando, FL

Responsible for making guest feel

welcomed and comfortable while visiting

and experiencing Walt Disney World’s

Resorts and Theme Parks. Worked with a

team of cast members creating the magical

moments for those visiting the park and

meeting new and exciting people.

Provided excellent customer service to

those individuals purchasing food within

one of several food service stations.

Skills Ability to multi task. Excellent time

management and customer service skills.

Proficient in Microsoft Office on MAC and

PC platforms, Final Cut Pro video editing,

Nikon Digital Cameras, and Panasonic

2

Video Production Cameras

2

jtb

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