Engineer Customer Service
Resume:
Denny Lim
Seattle, WA *****
Email: *****.*******@*****.***
OBJECTIVE:
Obtain a job as a Component Engineer. A position where I can use my work experience to help
design, improve and deliver quality products for the company to succeed.
SUMMARY OF QUALIFICATIONS:
Well versed in NPI process and product life cycle.
Drive improvements in quality, productivity and cost in the manufacturing process.
Demonstrate a commitment to customer service; anticipate, meet, and exceed
expectations by solving problems quickly and effectively; making internal and external
customers issues a priority.
Support design engineering, new product development teams, manufacturing, quality, and
supply chain in resolving parts-related issues.
Worked with Agile PLM software to create BOM’s, ECO’s, and Deviations to insure all
parts and assemblies were fully documented.
Have a strong technical understanding of manufacturing processes with ability to work with
project teams, product development and contract manufactures.
Prepare component/part specifications and provide second sources where possible.
Provide risk mitigation plans for sole and single source parts;
Coordinate component failure analysis and corrective actions with suppliers, research new
components and suppliers for cost reduction/availability and EOL.
Create and maintained Source Control Documents and Approved Parts Lists.
Identify root cause and countermeasure issues if component issues arise.
Ensure product ability, quality, cost, and company standards are achieved.
Worked on global requirements to ensure products meet current RoHS, WEEE, and
REACH requirements.
Close working relationship with component vendors/reps.
Traveled to Taiwan OEM vendors to verify process and products were met.
Create manufacturing drawings, work instructions and SOP procedures to support both
internal and contract manufacturing customers.
Managed worldwide certification program to ensure product submittals will globally meet all
regulatory standards and labeling requirements (UL/CSA, CE, FCC, etc.)
Worked on Corrective Action Requests (CAR) and Non-Conforming Material Reports.
Understands GMP and ISO 9001 requirements and standards.
Exhibit good verbal and written communications skills.
Work well in a team environment.
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Denny Lim
6302 Meridian Ave N
Seattle, WA 98103
Email: *****.*******@*****.***
WORK EXPERIENCE:
Company Location Dates Employed Position Held
WatchGuard Technologies Seattle, WA 2002 to present Components Engineer
Compliance Engineer
Agile Administrator
Metawave Communication Redmond, WA 1998 to 2002 Components Engineer
SeaMED/Plexus Redmond, WA 1996 to 1998 Components Engineer
Precor Bothell, WA 1994 to 1996 Engineering Manager
Virtual Vision Redmond, WA 1992 to 1993 Components Engineer
BBN Delta Graphics Bellevue, WA 1989 to 1991 Components Engineer
Data I/O Redmond, WA 1984 to 1989 Components Engineer
EDUCATION:
University of Washington
Shoreline College, Seattle, WA
Lincoln High School, Seattle, WA
SKILLS AND INFORMATION
Computer skills - Microsoft Word, Excel, MS Project, PowerPoint, Visio, OrCAD, Agile,
AutoCAD, and networking.
Managed and supervised personnel.
Amateur Radio and FCC Radio-Telephone First Class License, (RF experience)
PROFESSIONAL REFERENCES:
Personnel references available upon request.
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