Quality Assurance Software
Resume:
Monica Petusevsky
*************@*****.***
Information Technology Profile
Action oriented and results driven Business Analyst with strong Quality
Assurance skills in software implementation encompassing all phases of the
system development life-cycle. Multi-industry enterprise solutions,
commercial and government sectors, domestic and international clients.
Effective leadership, analytical, communication, and customer relationship
skills.
> Best practices in software implementation and solution delivery
> Agile and waterfall development methodologies
> Requirements facilitation with business stakeholders and end-users with
translation to functional specifications, technical documentation and
User Stories
> Business process definition and Use Cases
> Web applications implementation, content management, e-commerce branding
and testing including mobile platforms
> Quality assurance - test case gap analysis, functional test, integration,
end-to-end system test, usability, performance, regression, white-box,
black-box, user acceptance test (UAT)
> Operations support and customer training
> Proficient in MS Office Word, Excel, PowerPoint, Project, Visio, TFS,
HTML, SQL database queries
> Strong client relationship focus and effective problem solving
Professional Experience
Aplifi, Technical Business Analyst (April 2012 - May 2013)
. Worked with clients in the large financial products market to gather
requirements and define business rules for implementation of life
insurance and annuities web sales application according to individual
statewide regulations.
. Software implementation and troubleshooting with XML and XPATH
proprietary language.
. Collaboration with development and test teams in MS Team Foundation
Server platform (TFS).
. Release coordination in an Agile development environment. Attended daily
Scrum meetings and provided guidance in product backlog implementation.
. Produced test case gap analysis reports and ran customer acceptance
testing (UAT) through deployment to production.
Think Education Solutions, Business Support Analyst (Feb 2011 - March 2012)
. Worked with clients in higher education colleges and universities to
implement web applications for Institutional Effectiveness organizations
to meet regional accreditation standards.
. Provided technical support, documented User Guides and held client
training sessions.
. Tested in multiple user environments, SQL Server platforms, operating
system platforms (PC Windows, Mac OS X) and mobile platforms (iOS);
Browser compatibility testing.
. System testing and troubleshooting using virtual machine technology.
. Developed library of SQL database queries to verify test results and
produce customized data reports.
Kaba Workforce Solutions, Implementation Services Analyst (March 2006 -
March 2009)
. Worked with clients in the manufacturing industry and on Department of
Defense projects to implement Time & Attendance, employee scheduling and
labor web applications to meet government regulations for financial labor
accounting.
. Held sessions with business stakeholders from accounting, payroll and
union leaders to gather and document requirements for application
implementation.
. Configured access control hardware and software at the client sites
according to those requirements. Documented User Guides for post-
deployment.
. Software implementation in Windows and UNIX environments with certified
ERP interfaces (Oracle e-business suite, SAP HR) and payroll (ADP).
. Customer support and troubleshooting during the implementation and
testing phases with SQL and Oracle database queries.
IBM Global Services, Senior IT Consultant (May 1995 - May 2003)
. Worked as project lead, software quality assurance lead and business
analyst with multi-industry large corporate clients on long-term
assignments at nationwide sites.
* QA Lead for a healthcare client verifying laboratory equipment
accuracy and producing statistical reports regulated by the FDA.
Testing at all phases of the Rapid Application Development process
through UAT.
* Project Lead in the IBM Project Management Office at a large retail
client implementing an on-vehicle delivery tracking and reporting
system. Managed activities of multiple vendors. At the same retail
client, QA Lead during development of an enhanced eCommerce
website.
* Business Analyst at a large telecommunications company enhancing
their web application phone directory and advertising services.
Defined detailed use case scenarios and workflow models.
* Business Analyst on a government project with the USDA to document
requirements and provide training for the agency leaders.
* QA Lead for an airline client verifying their reservation and
customer loyalty programs.
* Quality Assurance Analyst at a large transportation logistics
client to verify web enablement of legacy applications.
Science Applications International Corporation (SAIC), Advisory Programmer
(1990 - 1995)
. Technical development and software quality assurance lead on long-term
IBM contracts.
. Developed the user software to interface with the embedded software APIs
for onboard mobile devices for transportation industry solutions.
AT&T Information Systems, Bell Laboratories, Member of Technical Staff
(1982 - 1986)
. Software quality assurance in automated building management and PBX
projects.
Raytheon Company, Software Engineer (1978 - 1982)
. Real-time air traffic control systems assembly language programming
according to FAA Systems Requirements Document.
. On-site system engineer in Frankfurt, Germany airport for system testing
of air traffic control system.
Education
M.S., Applied Mathematics, State University of New York at Stony Brook
B.S., Mathematics, Brooklyn College, Summa Cum Laude honors
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