Customer Service Administration
Resume:
MELINDA TAYLOR
Waltham, MA *****
***************@*****.***
SKILLS/QUALIFICATIONS
• Microsoft Office
• Peoplesoft
• Pestpac
• Google Drive
• Salesforce
• MediSoft/Insurance
• Courteous and professional telephone manner
• Appointment Scheduling
• Proficient in Microsoft Word and Internet
• Bilingual: English and conversational Spanish
• Typing/Data Entry/Filing
• Able to work with a broad spectrum of people
• OSHA/HIPPA
• CPR/First Aid
• Patient Positioning
• Lab Procedures
• Procedure Tray Set-Up
• Vital Signs
• Transcription/Billing (CPT4-ICD9)/PDR
EXPERIENCE:
8/2014 - 10/2014 Marathon Data Systems Boston, MA
Office Assistant
• Order office supplies and snacks for software company employees
• Clean office and make it look neat and professional
• Book travel for numerous employees including boss
• Order lunch for staff meetings from choice vendors
• Send mail to NJ office for accounting
• Sell unused things online and utilize profits
• Fix or get building help to fix things in office
• Check & distribute mail to fellow employees
• Assist with projects as needed
• Miscellaneous issues as necessary
• Recycle
10/2012 – 04/2014 Boston Sports Club South End Boston, MA
Babysitter
• Interact, play with, and provide safety for children aged 3 months to 10 years while
parents exercise
• Open and close babysitting room, clean and organize it daily, track when children are
dropped off and picked up
• Inform parents of how their children are doing and discuss any concerns they or I have
• Assist new children with adjusting to the room while also managing separation and
stranger anxiety
• Teach children how to share and assist them with learning how to get along with different
age groups
• Answering phones, checking members in, assisting members as necessary, folding
towels, utilize computer programs
11/2011 – 1/2012 Massachusetts Audiology Hearing Center Watertown, MA
Telemarketer/Appointment Setter
• Cold calling potential prospects using scripts to schedule free hearing tests
• Overcoming objections using repeat, reassure, and resume
• Establish hearing loss, discover health insurance, and probe for third party
• Creating new prospect files and using the computer system and phone
12/2008 - 9/2010 Census Bureau-Regional Center Boston, MA
Office Clerk
• Shipped Federal Express outgoing packages for the administration department
• Reconciled invoices for Federal Express outgoing packages correctly
• Scanning, faxing, mailing, copying &filing workers’compensation documents, etc.
• Ordering office supplies online for several different census offices
• Processed payroll for address canvassing field employees
• Organized administration department’s memos in binders divided quarterly
• Answered the administration department’s main phone line, transferred calls and
assisted callers
• Created new files for field employees &inputted information online
• Completed various tasks when expected from superiors
8/2007 - 2/2008 Pro Tool & Supply Waltham, MA
Billing Specialist
• Confirmed shipping orders from customers utilizing specialized computer program
• Organized, alphabetized, and reconciled shipping orders and billing invoices
• Mailed all the billing invoices to numerous customers
• Filed all shipping orders by date, letter, and customer
• Utilized copy, facsimile, and postage machines
1/2007 - 6/2007 Masco, Inc. Boston, MA
Medical Telecommunications Customer Service Representative
• Processed a variety of calls from Beth Israel Deaconess Hospital and Dana Farber Cancer
Institute
• Answered inquiries from medical personnel, patients, and their families from around the
world
• Utilized divergent computer procedures and protocols for different call types
• Processed calls involving paging procedures for hospitals and answering services
EDUCATION:
2013-present University of Massachusetts Boston Boston, MA
Liberal Arts and Psychology Courses
2005 - 2006 Bryman Institute Brighton, MA
Medical Assisting Diploma
Graduated with High Honors
1998 - 2005 Harvard University Extension School Cambridge, MA
Liberal Arts and Science Courses
1997 - 1998 Tufts University Medford, MA
Liberal Arts and Science Courses
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