Customer Service Management
Resume:
John McCoy
*** ******* ***** ******* ***** KY ***03, 270-***-****, ************@*****.***
QUALIFICATION HIGHLIGHTS
** ***** ** ******** ********** Experience Housing Laws/Regulatory Compliance
Outreach Research Client/Vendors Relations
Program Operations Knowledge of Energy Conservation Saving
Inventory Control Ability Contract Negotiations/Management
Highly Familiar with Supervising Contractors Able to multi-task effectively in all situations
CREDENTIALS/TRAININGS& HIGHLIGHTS
EDUCATION: B.S. in Business Administration
Cumberland College of Williamsburg, KY 1986
HIGHLIGHTS: Property Management-NYC Real Estate Institute
Business Management and Maintenance
Certificate of Fitness for Low Pressure Oil boiler P-99
Certificate Consolidated Standpipe & Sprinkler Fire Pump F-97
Certificate of Fitness for Fire Guards R-44
Certificate of Fitness for Fire Safety Coordinator F-24
Security Guard Training Certificate-8& 16, New Millennium Academy
NYC Security Guard Certification
U.S. Department of Energy Weatherization Training Conference
Managing Small Housing Rehabilitation Program Training
TECHNICAL: Microsoft Office Suites (Word, Excel, Outlook), Yardi Beacon & Salesforce
SKILLS
PROFESSIONAL AFFILIATIONS: Member of Cumberland College Alumni Association, Athletic Hall of
Fame Inductee
WORK EXPERIENCE
Develop and oversee marketing/outreach program to ensure that vacancies are filled in a timely manner. This includes: serving
as liaison with DHS and other referral sources, identifying new referral sources in the community, visiting referral sources
periodically to inform staff and residents about Jericho, and developing and distributing outreach material.
Manage rent collections, which include collecting rent providing receipts updating Tenant Pro, sending checks to Administrative
office, giving timely past due notices, and working with all staff to minimize arrears.
Hire and supervise security of staff.
Oversee all maintenance issues, including managing Maintenance Supervisor when on site, logging all work orders, ordering
maintenance supplies, overseeing outside contractors in absence of Maintenance supervisors, and responding to emergencies.
Keep Director regularly informed of all property management issues including vacancies and rent arrears.
Managed and assist with all energy conservation measures provided for qualified Multi-families and/or Residential building
throughout.
Assisted Weatherization Director with day to day property management operations functions.
Review and monitor elation systems web-based labor compliance reporting for building contractor under the Davis Beacon
Prevailing Wage Requirements.
Assigned, verity and document the completion of rehabilitation projects for qualified owner –occupied HOME LPA programs.
Ensured that OSHA regulations and standards are enforced and occupational safety and health laws are followed by staff.
Consult HPD, ECB and DOB online databases regarding violations on building documents to report finding to funding sources.
EMPOLYMENT HISTORY
Jericho Project December 2013 to March 2015
Assistant Director/Property Management
Bronx Shepherds Restoration Corporation June 2010 to December 2013
Assistant Property Manager/Program Rehabilitation Assistant
Weston United Community Renewal, Inc. January 2005 to June 2010
Facilities/Transportation Manager
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