Customer Service Administrative Assistant

Relevant

Experience

United Church of God In Christ Saint Paul, MN

November 2001-present

Administrative Assistant/Secretary

1. Write, edit, and produce official church and congregational letters,

fliers, and programs for dispersal to all members

2. Announce pertinent information to the congregation about church

events, business, and new occurrences

Employment

Sabathani Community Center South Minneapolis, MN

January 2006-May 2009

Navigator, Case Worker

1. Provided customer service to individuals who relocated from the

Louisiana to Minneapolis, MN after Hurricane Katrina

2. Helped Hurricane Katrina victims find employment by assisting with the

creation of r sum s and researching on online; also assisted

individuals with finding housing within the Minneapolis community

3. Provided case management: helped create long-term goals and aiding the

clients in becoming self-sufficient after their relocation.

1. Remained available and in constant contact through e-mails,

faxing, and postal/mailing

2. Made visits to client homes, when necessary

GE Fleet Services Eden Prairie, MN

January 2004-October 2004

RapidTag Renewal Associate

4. Helped process renewal notices and maintained personal property tax

receipts for renewal

5. Able to meet all deadlines when they were due

6. Distributed high volumes of mail and worked well with colleagues in

team situations

GE Fleet Services Eden Prairie, MN

February 2003-January 2004

Title Processor

1. Authorized the sale of motor vehicles

2. Daily tasks included: processing and matching car titles and records,

handling and sorting large volumes of mail, scanning titles

3. Created the liens needed to facilitate the release of car titles

France Avenue Family Physicians Edina, MN

May 2002-December 2002

Medical Record Organization

1. Processed and organized medical records

2. Maintained accuracy by organizing medical charts and files

3. Recorded and entered patient appointments, as well as answered a high

volume of calls on a daily basis

4. Upon request: assisted managers/management, photocopied and faxed

patient medical records

Additional Skill

Set

1. Ability to type 35-45 words per minute

2. High quality customer service skills

3. Strong leadership capabilities, as well as charisma and excitement for

dealing with others

4. Aptitude for data retention and entry, copy machine work and tasks,

document scanning, faxing, and mail assortment, organization, and

dispersal

5. Trained in Microsoft 1 and 2 software formats

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