Quality Engineer Customer Service

B RIAN R OOZROKH

**** *** ** **** *, Casse lbe r r y, Flor ida 32707 407-***-**** Broozrokh@aol. com

PRODUCT/QUALITY ENGINEER

Six Sigma / Lean Manufacturing / Process Design & Improvement

Six Sigma Green Belt offering over 15 years of experience in quality engineering, lean manufacturing and product/process design. Deliver

quality controls and enhancements to proactively address problems and improve product quality, manufacturing flow, customer satisfaction and

bottom-line results.

EXPERTISE

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• Process Development & Improvement

Six Sigma & ISO Leadership

•

• Scrap Reduction & Output Increase

Lean Manufacturing Operations

•

• Statistical Process Controls (SPC)

Lean Quality Tools (FMEA, Pareto Charts, Fishbone

•

Diagrams, CAPA, 8D Methodology) Quality Auditing

• •

Finite Element Analysis (FEA) Systems Design & Automation

• •

Geometric Dimensioning and Tolerance (GD&T) MS Project & MS Office

P R O F E S S I O N A L E X P E R I E N C E

Northrop Grumman, Laser System – Apopka, FL (2008–Present)

PROGRAM QUALITY ENGINEER MANAGER 2012–PRESENT

Render oversight to the corporate stakeholders for program in cost, schedule, and technical product performance assessments.

Perform a wide spectrum of tasks which include ensuring compliance with contract and proposal, financial controls, plans and

schedules organization, risk management, as well as supply and material management control; overseeing program status and

evaluations; assisting the management; and administering business development, engineering, as well as industrialization and

configuration.

Determine and oversee mission assurance program specification and processes through International Organization for

Standardization (ISO) standards and customer driven requirement base on statement of work (SOW).

Fulfill wide ranging supplier quality responsibilities including MRB chair, supplier audit and validation, material authenticity,

supplier rating and qualification, formulating of quality provisions based on customer instruction and Defense Federal Acquisition

Regulation (DFAR) requirement, facilitation of on site quality assessments, financial access initiative (FAI) and source inspection

when needed, generation of supplier corrective action report (SCAR), and following up for completion.

Ensure adherence to the requirements and deliver corrective action report (CAR) and non conformances request (NCRs) by

creating and completing audits for internal or external audits.

Monitor and take part in document revisions, change control, and proof of production (POP).

Closely monitor rework and scrap to execute ongoing quality on continuous improvement (CI) activities.

Gather and review data and establish root cause and corrective action (RCCA) to completion.

Leverage industry expertise in providing training and coaching to inspectors and production staff through Natural Work Group

(NWG).

Make active participation in validating all Failure Report Analysis Corrective Action System (FRACAS).

Spearheaded the program success in providing US government contracts, through completion phase to US war fighter field

operations.

Developed quality requirements by utilizing checklist for production processes, receiving inspection, and final inspection.

Improved the operation margin by formulating and directing quality assurance metrics.

PROCESS QUALITY ENGINEER 2008–2012

Maintained inspection consistency by producing inspection checklist.

Carried out diverse tasks including completing proof of production for all programs; creating and tracking yield reports for

various programs; and developing certificate of compliance for each program specific.

Held responsibility in conducting cleanroom audits and particle counts as well as issuing corrective action.

Utilized define, measure, analyze, improve and control (DMAIC) process for continuous improvement.

Conceptualized and performed training program.

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B RIAN R OOZROKH

2920 Dur in Cour t, Casse lbe r r y, Flor ida 32707 407-***-**** Broozrokh@aol. com

Documented and evaluated scrap cost history on optical components which resulted to approximately $300K annual

saving.

Delta Group Electronic – Rockledge, FL

PROCESS AND LEAN MANUFACTURING ENGINEER 2007–2008

Conducted contract assessment to turn high expectations into obtainable milestones.

Oversaw surface mount technology (SMT) and final assemblies capability index (Cpk) enhancement and efficiency.

Applied poka yoke concept in performing fixture designs.

Established lean manufacturing in SMT and assembly lines.

Resolved manufacturing and system concerns through DMAIC process.

Guaranteed continuous improvement through capital equipment justification.

Created and executed initiatives to improve manufacturing standard operating procedures.

Administered contracts analysis for the design for manufacturability (DFM).

WAI – Orlando, FL

PROCESS QUALITY ENGINEER/CUSTOMER SERVICE ENGINEER/8D MANAGER 2003–2007

Demonstrated keen eye for detail in assessing new customer contracts and requirements.

Set goals and timeline toward the improvement and completion of product.

Initiated a new product timing chart from concept to product launch, as well as fast track process for new product introduction;

created a checklist for each design and development phase.

Took full charge of the Enterprise Core Objects (ECO) and bill of materials (BOM) implementation as well as in informing

customer.

Collaborated with engineering staff in accomplishing the execution of actions while also formulating eight step corrective

action (8D).

Administered all national accounts for customer support as well as customer weekly action meetings.

Provided direct supervision to personnel in the US and Asia in the areas of program management, manufacturing, quality,

tooling, and supply chain development.

Guaranteed operations compliance with customer and ISO/TS 16949 requirements by carrying out all customer qualification

audits at the manufacturing location.

Shown competency in performing product quality assurance for European customers which included recognizing pre mature

product failures and restructured systems resulting to ensured quantifiable technical solutions for root cause issues.

Enforced new etiquettes for filing and approving product before transferring and shifting over 500 products to China and Costa

Rica which significantly reduced corporate overhead costs.

Improved the design cycle time, developed prototype phases, and expanded the overall new product fabrication by 50%.

Successfully streamlined the response time to customer complaint and improved the response time by 65%.

E A R L I E R C A R E E R

Transpo Electronics – Orlando, FL

SMT, THICK FILM PROCESS AND MANUFACTURING MANAGER 1990 2003

• Provided effective leadership for six Engineers, 15 Engineering technicians and over 350

Support staff members in daily operation.

• Created and implemented supplier development program for China and Taiwan contingents that resulted

in a 10% reduction in scrap.

• Led effort implementing Lean Manufacturing that increased productivity by 50% and

significantly increased product quality.

• Spearheaded operational protocol changes that increased microelectronic assembly output

from 5,000 circuits to 55,000 circuits per day.

• Increase Yield in SMT operation through by 50%.

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B RIAN R OOZROKH

2920 Dur in Cour t, Casse lbe r r y, Flor ida 32707 407-***-**** Broozrokh@aol. com

• Implemented Lead-Free process and approval of all electronic components.

E D U C A T I O N A N D C R E D E N T I A L S

BACHELOR OF SCIENCE IN ELECTRICAL ENGINEERING University of Central Florida, Orlando, FL

Certified Quality Engineer (CQE): 2014

Certified Program Management: 2012

Certified Six Sigma Green Belt: 2010

Certified Advanced Product Quality Planning, AIAG: 2007

A F F I L I AT I O N

American Society for Quality (ASQ)

TECHNICAL ACUMEN

Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) Microsoft Access Microsoft Project

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