Production Manager
Resume:
Tochi Agomo, MBA, MPM
**** ******* ** *****, #****; Tuscaloosa, AL 35473
**********@*****.***
Education Keller Graduate School Of Management of DeVry University, 2010
Elgin, IL
Master of Business Administration
Master of Project Management
2009
Graduate Certificate of Project Management 2010
Project Management Professional (PMP) Certification Course
Delta State University, Delta State, Nigeria 2003
Bachelor of Science in Industrial Mathematics
Concentration in MORSE (Mathematics, Operations Research,
Statistics and Economics)
IT Skills Working knowledge of ERPs and collaborative software systems
Summary such as Oracle version 7, NetSuite, Titan Cloud Software,
Windows operating system, Microsoft Office Suite including
PowerPoint and Microsoft Project, Sharepoint, Apple iOS and
CSG Technet.
Career History & Accomplishments
Production/Processing Manager, Americas Thrift Store, Tuscaloosa, AL 2014 -
Managed the day-to-day production/processing operations of a 40,000 present
square foot facility with over 90 associates in a large scale logistics,
processing and retail operation.
Established consistent 100% execution of Period Production Plan
resulting in sales growth from 14% loss to 3.5% gain in 9 months, 3
All-Time record sales months and 10 consecutive months achieving EBITDA
targets.
Recruited new hires, trained, evaluated and counseled processing staff.
Established cross training plan for all processing staff and maximized
individual output by placing employees according their strengths.
Monitored employee key performance indices to gauge employee improvement
and recommend promotions or terminations as necessary.
Strongly enforced safety policies and procedures resulting in over 335
OSHA Reportable Incident free days.
Implemented lean manufacturing techniques such as 5S and Just-In-Time
delivery system resulting in a profitable reduction of inventory by 60%.
General Manager, Mapco Express Inc., Tuscaloosa, AL
Managed the day-to-day activities of a 24 hour facility including a 2012 -
convenience store with two fast food restaurants; ensuring 100% 2014
execution of all Mapco quality standards.
Attained 100% staffing of 24 shifts through the continuous recruiting
and training of qualified candidates.
Created a positive work environment that ensured team remained motivated
to reach their maximum potential, recognized high performing employees
and enforced an open door policy.
Developed and enforced a "customer first" practice, providing customer
service training and mentorship to all front-line personnel as well as
resolving customer issues promptly and professionally.
Monitored employee key performance indices to gauge employee improvement
and recommend promotions, wage increases, or terminations as necessary.
Maintained payroll budget by implementing resource leveling techniques
to eliminate overtime cost.
Achieved 36% increase sales versus prior year in major product
categories by reviewing daily sales reports and developing sales
strategies to focus on lower performing categories.
Processed all vendor charge and credit invoices promptly and accurately.
Maintained a properly merchandized store in accordance with planograms
and maintained accurate pricing of all merchandise.
Developed and maintained strong vendor relationships and open
communication to ensure timely supply of sales merchandise and
promotional items.
Achieved a 30% increase in back storage capacity by implementing
"Just-in-time" delivery system; eliminating initial back-stock,
conducting perpetual inventory audit and increasing number of vendor
deliveries to meet real time demand.
Store Manager, Luxottica Retail, Schaumburg, IL 2009 -
Recruited, trained, evaluated and counseled store employees. Scheduled, 2012
organized and directed daily assignments.
Managed store revenue, including cash handling, deposit reconciliation
and bank drops.
Established track record of exceeding sales goals and raised store
ranking to the second highest revenue contributor to the "Onesight gift
of sight" project.
Developed and implemented employee performance evaluations and
improvement plans.
Possessed, maintained and encouraged an "ownership mentality" in
servicing customers; resolving issues and complaints promptly.
Communications Technical Supervisor, Caliber Communications Inc. 2004 -
Streamwood, IL 2009
Managed and coordinated a team of fifteen members: assigned daily task,
training and performance evaluation.
Coordinated the planning and execution of new staff orientation and
safety programs.
Maintained constant communication with clients to ensure all projects
are completed on time and according to scope.
Provided timely resolution to customer complaints and issues.
Coordinated and executed multiple installation projects involving
evaluating and pre-wiring single dwelling units and multiple dwelling
units for VoIP phone, cable television and broadband internet service
software via FTP servers, all while maintaining a strict time schedule.
Configured and /or reconfigured email client (i.e. Microsoft Outlook,
Outlook Express, GroupWise) settings, (i.e. Server name, user name, user
password). Activated and configured use of client web space service.
Experienced in troubleshooting and analyzing client computer hardware
and software issues on different arrays of platforms; provided
preliminary help desk support to help identify and isolate network
related problems.
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