Administrative Assistant/ Receptionist/Customer Service
Resume:
Robin Jones
Cleveland, Ohio 44105
********@*****.***
SUMMARY OF QUALIF ICAT IONS
•High Volume Customer Service and Case Management
•Clerical, Administrative and Reception Professional
•Financial Counselor Certifications
•Fluent in Multiple Client Management Databases
•Unparalleled Work Ethic
PROFESSIONAL SUMMARY
Breaking Chains Inc, Part- time Clerical Assistant, Nov14-Present
Assist Money Management Director with entering clients counseling sessions
i nto the Home Counselor Online (HCO) database and Lender portals. Answer
phones and greet clients. Call potential clients to schedule budget and pre-
purchase home buyer counseling sessions. Maintain files.
Empowering and Strengthening Ohio's People (ESOP), Foreclosure
P revention Advocate Assistant, Jun09-Aug14
Customer Service Champion serving as first point of contact between ESOP
homeowners, advocates/counselors and statewide locations. Served as liaison
between counselors, 10 satellite locations, and homeowners, national lenders
and homeowners throughout Ohio. Facilitated a statewide caseload volume of
2500 homeowners annually across 10 physical locations, 17 counselors and
various state and federal agencies and programs. Assigned new applicants;
t hrough the Save the Dream Ohio (SDO) database, and/or the National
Foreclosure Mitigation Counseling (NFMC) program database. Guided
community engagement and agency volume through various outreach and
educational events. Trained new counselors to properly enter data into HCO.
Assisted management with auditing HCO entries for payment to ESOP.
Blockbuster, Distribution Clerk, Jan07-May09
Selected and printed labels for DVD titles, sleeved, attached labels and
scanned into inventory. Rapidly packed DVD's into mailers to be distributed
to customers. Pulled, cleaned and returned DVD's to stock as needed.
Performed manual and scanned cycle counts of all DVD's in inventory.
Assisted management with all aspects of inventory distribution and control.
Baldwin Wallace College, Part- time Data Entry Clerk, Jan-May08;
Nov-Feb09
Assisted staff of Admissions Office with data entry, input new and updated
student information through Datatel and ImageNow. Linked scanned
documents according to type and processed daily correspondence. Maintained
f iles.
Air Products & Chemicals, Inc., Administrative Assistant, Jul05-Feb07
Supported site management team, operators and drivers. Answered phones,
greeted visitors, coordinated travel arrangements and special events;
ordering food and directing set-up. Processed invoices for payment and
ordered supplies through the AP Direct Buyer Efrom system. Input driver's
payroll timesheet information through SAP. Performed MIGO Good Receipt
t hrough SAP to acknowledge receipt of materials for reconciliation to
purchase orders. Printed and Teco'd prevention maintenance orders. Edited
double postings and executed database backup of driver's daily trips and
closed trips through LBShell/Tripmaster. Executed shipping and receiving
t hrough online FedEx, Jevic, Roadway or UPS systems. Verified packing lists
against deliveries. Retrieved and shipped spare parts to other Air Products
locations. Sorted and distributed daily mail. Maintained vendor forms, safety
and all other necessary files.
Area Temps, Clerical and Administrative Support, Apr04-Jun05
Filled short term assignments to various companies and organizations as
needed. Performed front desk/reception, clerical and finance duties as
directed.
Lockheed Martin, Accounting Assistant, Dec01-Dec03
Processed arrears of pay and survivors benefits for beneficiaries of deceased
retirees from the Army, Air Force, Marines and Navy through the online pay
system. Processed one time death gratuity payments for the beneficiaries of
t he military members deceased while on active duty. Received, evaluated and
responded to various claims related information via telephone, postal mail,
fax and email.
EDUCATION
Graduated, Small Business Development Program, State of Ohio and
(GCVBRC)
Financial Counseling Certificate, NHNLA and NCLR
Financial Strategies for Older Adults, NHNLA and NCLR
Credit Counseling for Maximum Results, NCHEC
A/AS Degree in Business Management, Central Texas College, Killeen, Texas
Graduated, Oberlin High School, Oberlin, Ohio
MIL I TARY
Four Years Finance Specialist, United States Army (Honorably Discharged)
SKILLS
Excellent verbal and written communication skills. Exceptionally attentive to
detail. Proficient in typing, data entry, 10-key, Microsoft Word, Excel;
Outlook and SAP.
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