Customer Service Manager

Patrick Deluca

*** ******* **. ******** ** *****

Cell # 347-***-**** Home # 718-***-****

E-Mail Pattyboy7373@ Hotmail.com

Experience:

Gem Pawn Brokers

* ****** **** ******* ****-2009

* ******g of all Diamond gold product.

6 Assigning selling targets minimum prices for all sellable jewelry.

7 Grading, sorting & pricing solitaires of 0.05 to 5.00ct or more.

8 Repair assessment. Pricing and follow through.

9 Stock replenishment.

10 Collateral loan officer.

11 Aaron Intl.

12 Samuel Manager QC Department 2003-2007

13 Responsible for shipping decisions regarding QC .

14 Reviewed all returns for rejects and took corrective action.

15 Created and directed merchandise inspection schedules.

16 Liaison with casting, stone, domestic and overseas factories.

17 Supervised day to day operations of a staff of 16.

18 Responsible for all QC personnel hiring and terminations.

Kay Jewelers

Assistant store manager 2001-2003

19 Sales Training

20 Customer Service

21 Display set up and designs

22 Shipping and receiving

23 Inventory control

Andin Intl 1999-2001

Quality control supervisor

24 Managed daily activities in QA Department

25 Evaluated all new models with regards to production problems

26 Conducted outside contractor inspections, domestic and

international

Colormaster Inc.1997-2000

Product Control Supervisor & QA Manager

27 Responsible for all production and scheduling coordination.

28 Managed personnel and established work flow procedures.

29 Responsible for vendor customer regarding quality issues.

30 Reported directly to company President

JC Penny Inc 1994-1997

Field Inspector/Factory Evaluator

31 Field inspection of all diamond, color, gold/silver product.

32 Established jewelry parameters for buyers and suppliers.

33 Introduced new vendors to QA Program.

34 Factory evaluator & trainer.

35 Prototype evaluation and laboratory analysis.

36 Diamond grading large and small melee/solitaires above 0.50 ct

37 Regional and international store and vendor inspection.

38 Resolved customer complaints.

39 Generated weekly monthly and annual reports.

Del-Sar Ltd

President/owner

40 Oversaw 25 employees

41 Involved in all phases of said company start up construction and

operation

42 Produced 14/18/kt and platinum diamond and color stone jewelry.

Education : 2 yrs College

Gemological institute of America: Graduate Gemologist

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