Service Representative Technician
Resume:
Kenneth Halley
**** * ***** *** **** . Wichita, KS 67207
316-***-**** or 316-***-**** . ***********@*****.***
SUMMARY: ( Experienced with spyware/malware removal, Windows
*/*****/** *** ********t Office Suite
. Skilled troubleshooter with a talent for assessing
situations and implementing workable solutions
. Capable of building, installing and
troubleshooting desktop/notebook hardware and
software issues
. Understands the importance of being detail-
oriented and thorough in tasks
. Quick learner with the ability to adapt easily to
new situations
CERTIFICATIONS/ - CompTIA A+ certified
AWARDS: - Pursuing Microsoft Certified Technology Specialist (MCTS):
Windows 7 Configuring (70-680)
- Wichita Technical Institute Perfect Attendance (2x)
and Honor Roll (2x) Awards
- Dell Certified Onsite Technician (Certified to do
warranty work for Dell)
- HDI Support Center Analyst Certification
EDUCATION: Wichita Technical Institute (WTI) - Wichita, KS 09/10 -04/12
Computer Technology & Network Administration program, curriculum
included:
. Fundamentals of Electronics and Digital Technology
. Computer Technology/ A+ Certification Training
. Network +
. Microsoft Windows 7 Configurations
. CWNA / Security +
. Managing a Microsoft Windows Server 2008 Active
Directory and Network Infrastructure
Hands-on experience including, but not limited to:
computer numbers systems and codes, fiber optics, digital systems,
memory configuration, detailed knowledge of computer
peripherals, hardware installation/troubleshooting,
operating systems, firewalls, remote access,
hubs/switches, routing and backup techniques, raid
systems, network structure, TCP/IP addressing, DNS,
WINS, DHCP, Microsoft Server 2003, Microsoft Windows 7,
Windows Vista and Microsoft Server 2008
Crown College - Knoxville, TN 08/95 - 05/99
. Bachelor of Science
WORK HISTORY: TEK SYSTEMS (Onsite at Via Christi) - Wichita, KS 01/15 -
Present
Information Technology Contractor
Assist the internal help desk department at Via Christi: active
directory, and software support, Citrix environment, and
Exchange
BUCHANAN TECHNOLOGIES - Wichita, KS 04/14 - 01/15
Software Support Analyst
Assist with user and computer maintenance, in addition to
malware/spyware removal, active directory support,
unlocking accounts, and software installation
ADVENT GLOBAL SOLUTIONS (AT UNISYS) - Wichita, KS 11/13 - 04/12
Field Service Representative
Diagnose and repair laptop and PC hardware issues
Touchpads, palm rests, LCDs, hard drives, optical drives, BIOS fixes
SELF - EMPLOYED COMPUTER TECHNICIAN - Wichita, KS 05/11 - Present
Computer Technician
Fixed registry errors, spyware/malware removal and general computer
maintenance
WICHITA TECHNICAL INSTITUTE - Wichita, KS 05/11 - 08/11
Teacher's Assistant
Graded student
assignments and answered student questions
Troubleshot student PC
problems and recommended solutions
Assisted instructor with
various lesson plans when needed
Kenneth Halley
9100 E Harry Apt 1704 . Wichita, KS 67207
316-***-**** or 316-***-**** . ***********@*****.***
REFERENCES:
Ron Cannon
Fundamentals of Electronics Instructor at Wichita Technical Institute
2051 S. Meridian
Wichita, KS 67213
Anthony Rosas
CompTIA A+ Instructor at Wichita Technical Institute
2051 S. Meridian
Wichita, KS 67213
Contact this candidate