Customer Service Data Entry
Resume:
Bridget L. Franklin
***** ******** ****** ~ Detroit, Michigan 48219
Home: 313-***-**** ~ Cell: 313-***-****
Email: b *********@*****.***
RE: Call Center Representative
Dear H i ring Manager:
I am wri ting to express my interest in working for your company as a Call Center
Representative where I can utilize my knowledge and skills in this field. I strongly
believe that I am a good match for this position and would like the opportunity to
become a valuable addition to your team.
Over the past few years, I have gained experience as a Call Center Representative as
well as duties as a Receptionist. Currently, I work as a Call Center Representative
w here I am responsible for answering a multi-lined telephone system, t roubleshooting
telephone calls, and providing data entry. I’m adaptable, reliable, commit ted, and take
g reat pride in my work. My abilities, skills, and knowledge, along with my dedication
for great customer service satisfaction will make me a great asset to your company.
I have attached my resume for your review and I look forward to speaking with you
f urther regarding the available position. You can reach me at the above number to
schedule a meeting date, or if you require additional information.
T hanks in advance for your time and consideration.
Sincerely,
Bridget L. Franklin
Enclosure: Resume
Bridget L. Franklin
18514 Pembroke Avenue ~ Detroit, Michigan 48219
Home: 313-***-**** ~ Cell: 313-***-****
Email: b *********@*****.***
PROFESSIONAL OBJECT IVE
Seeking a Call Center Representative position where I can utilize my years of experience and who is
dependable, committed and passionate to quality and customer satisfaction, along with the following:
R ELEVANT SKILLS
• •
Multi-lined telephone systems Verbal communication
• •
Microsoft Office Professional Interpersonal relationship skills
• •
Data entry Works well with others
• •
Filing Quick learner
WORK H ISTORY EXPER IENCE
Accounting Aid Society – Detroit, Michigan 01/2014 – Present
Cal l Center Representative
• Process inbound/outbound calls and schedule appointments.
• Pre-screen clients for service eligibility.
• Process data entry of clients’ personal information.
• Troubleshoot calls to various departments.
Operation Able of Michigan – Detroit, Michigan 10/2013 – 01/2014
I ntern Customer Service Representative
• Answered multi-lined telephone calls and effectively t ransferred calls to various departments.
• Transferred calls to various departments.
• Processed customers’ personal information via data entry.
• Procured messages and relayed information to appropriate staff.
Detroit Medical Center – Detroit, Michigan 11/2011 – 12/2012
Receptionist - T r a inee Volunteer
• Maintained file and important documents.
• Sorted patient forms into files.
• Retrieved patients’ files for doctors as required.
• Ensured all letters/documents were ready for mailing.
EDUCAT ION AND TRA I N I NG
Rock Solid Enterprise, L LC - Southfield, Michigan 01/2015 – 02/2015
Focus on You - Job Readiness Workshop Certif icate of Completion
Operation Able of Michigan – Detroit, Michigan 02/2013 – 01/2014
M icrosoft Office Professional – Certificate of Completion
E nt repreneuri a l Course – Certificate of Completion
Detroit Medical Center – Detroit, Michigan 11/2011 – 12/2012
Receptionist T raining – Certificate of Completion
Stratford Career Institute (Online) – Washington, District of Columbia 07/2005 – 08/2006
General Studies – D iploma
Contact this candidate