Customer Service Human Resources
Resume:
KRISTI M. NICKELE
Shorewood, WI 53211
********.*******@*****.*** 312-***-****
PROFESSIONAL EXPERIENCE
REINHART FOODSERVICE, LLC.
Human Resources Manager University Park, IL 04/2012-03/2015
Recruited to develop and administer field HR programs for a turnaround distribution center on the south
side of Chicago with 200+ employees, responsible for optimizing talent, reducing risk, and leading change
strategically
Responsible for managing behavioral and performance related issues for non-exempt and exempt associates
including attendance management
Created and administered Applied Leadership Workshop Series for division management to promote
positive employee relations and improve manager effectiveness
Instituted and chaired Continuous Improvement Committee to improve service level and reduce employee
turnover
Led initiative of weekly workload leveling to reduce warehouse and transportation staffing needs by 8%
Developed and executed the division’s first comprehensive sales commission pay plan aimed at optimizing
sales consultant pay and driving company sales margin performance
Managed the regionalization and consolidation of procurement functions and developed plan for
centralization of customer service
Implemented and chaired the facility’s first Safety Committee; partnered with Laurus Strategies and Reyes
Holdings Risk Management to strategically reduce workplace injuries and vehicular accidents
Served as the project manager for the division’s first reroute and rebid in 3 years, managing data pertaining
to driver compensation, mile reduction, and enhanced service level; led the communication plan to driver
force to ensure retention and opportunity for associate feedback
Human Resources Manager Oak Creek, WI
Human Resources Generalist Oak Creek, WI
Sole HR practitioner for a hybrid distribution center of 300 employees, responsible for managing all
matters of employee relations, worker’s compensation and safety, benefits administration, successio n
planning, performance management, labor relations, ethics and compliance, payroll and risk management
Developed and facilitated the center’s first leadership development program with the following courses
through DDI Certification: Communicating for Leadership Success, Coaching for Improvement, Managing
Performance Problems, Creating a Customer Service Culture, Delegating with Purpose, and Driving
Change
Implemented an ergonomics program, paving the way to reducing occupational injuries
Managed change initiatives in the facility including serving as the pilot division for comprehensive
warehouse pay plan change, as well as institution of DriveCam; aided in the rollout to subsequent Reinhart
distribution centers
Established a driver effective hourly rate minimum to reduce Class A Driver turnover
REYES HOLDINGS, LLC. Rosemont, IL 07/2011-04/2012
Human Resources Intern
Supported Human Resources, Ethics and Compliance, and Employee Relations Depar tments
Managed recruitment for CIO of Reyes Holdings, Sr. VP HR of Martin Brower, and 11 other executive
positions
Served as a liaison between several departments building interpersonal relationships and developing a core
network within the enterprise
Performed legal evaluation of job descriptions and hiring relative to EEOC guidelines
Maintained employee ethics disclosures from 2011 Ethics Certification and ensured compliant follow -
through
KRISTI M. NICKELE
2102 E Beverly Rd
Shorewood, WI 53211
********.*******@*****.*** 312-***-****
EDUCATION
Loyola University Chicago Quinlan School of Business, Chicago, IL 06/2016
Master’s in Business Administration (MBA)
Northwestern University, Evanston, IL 03/2012
Bachelor of Arts (BA)
Majors: Political Science and Classical Studies, Cumulative GPA: 3.523 / 4.000
Northwestern University Dean’s List
Boston University Center for International Studies, Padova, Italy 06-08/2011
Study Abroad
ACTITIVES AND SKILLS
Chicago Society for Human Resource Management; Metro Milwaukee Society for Human Resource
Management
Women in Business Management- Loyola University Chicago Quinlan School of Business
Development Dimensions International Skills Workshop Facilitator Certified
Expertise in Microsoft Office Suite, Applicant Tracking Systems, Payroll Administration Systems
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