Customer Service Sales

Ignacio Piedrahita

Halifax, NS

***************@*******.*** - 902-***-****

Seeking Full Time employment

HIGHLIGHT OF QUALIFICATIONS

• 5 years experience working in customer-oriented settings and achieving high levels of client satisfaction

• Able to take and follow instructions; learn new skills quickly

• Good listening and communication skills

• Work well independently or as part of a team

• Reliable, punctual and a hard worker

• Courses in Software Fundamentals, Eastern College

• First Aid, Level C and CPR Certificate

• Spanish/English

WORK EXPERIENCE

Sales Pc Financial

SDI Marketing - Halifax, NS - March 2014 to Present

Responsibilities

Sales Pc Financial

Talking to customers explaining them the offers and the Master Card benefits.

Accomplishments

Getting long with the customers I like talking to people and this job has that

Skills Used

very confidential

Honesty

Positive mind

Very punctual

Blue Ocean - May 2012 to November 2012

1 Receiving IB calls from customers with problems in the products they received

2 Receiving customers complains and not satisfy with the products

3 Refunding customers credit cards for delay and broken products with Supervisor authorization promo code

Minacs Aditya Birla - November 2009 to February 2011

1 Made outbound calls to promote telephone products and services; reached sales targets on a daily basis

1 Assisted customers in solving various problems including technical, billing and financial issues

1 Handled calls in a very courteous and affectionate way; de-escalated dissatisfied

1 Achieved high satisfaction results from the employer and customers within first two months of work: 100%

attendance adherence, 70%-98% average score on call qualities, 100% Issue Resolved

1 Coped well with everyday issues, new training and policies

1 Responded to customers requests with a good sense of humour and in a friendly manner

1 Conducted professionally, and inspired staff by creating a warm and reliable environment

1 Demonstrated proven ability to make quick and accurate decisions in challenging circumstances

Visitor Services Counsellor

Pier 21 Immigration Museum - January 2007 to July 2007

Halifax

9 Met and greeted visitors to the museum, provided tourist information, and promoted on-site services such

as the Research Centre, Gift Shop and Café

9 Ensured visitor satisfaction through excellent customer service and communication skills

9 Sold tickets, received cash and performed end of day cash reconciliation

9 Operated and introduced the Pier 21 multimedia presentation entitled 'Oceans of Hope'

9 Delivered guided tours to individuals, school and special interest groups

9 Performed background reading and research as required to provide accurate information

9 Assisted as required with educational workshops and public programming

Contact this candidate