Customer Service Management

Sharron Ratte

** ****** ***** • Princeton, North Carolina 27569

**********@*****.*** • 919-***-****

OBJECTIVE

Obtain a position where I can utilize knowledge and skills to ensure that the job is being done effectively.

EXPERIENCE

Cisco Systems Morrisville, North Carolina May 2009 July 2014

SOC Operator

● Crisis Management

● ISOS Call Out

● Customer Service

● Case Management

● Monitoring CCTV

● Investigation Support

● Alarm Monitoring

● Data Entry

● Audits

● Emergency Response Support

● Emergency Response Team Member

● CPR/AED and First Aid Certified

● Call Center

● Weekend Shift Lead

● Ensuring the services requested by client, employees, contractors and visitors are resolved in a

timely and efficient manner.

● Management of all emergency and nonemergency situations.

● Report Creation

● Responsible for over 100 sites worldwide.

● Microsoft Office, MS Word, Excel, PowerPoint, Access, Email and Web.

● Key Control

● Knowledge of Procedures and Post Orders

● Communicating with complex communication device systems

● Learn and utilize multiple computer applications.

Cisco Systems Morrisville, North Carolina June 2006 May 2009

Security Officer

● Emergency Response Team Member

● Federal Audits

● Mobile and Foot Patrol

● CPR/AED and First Aid Certified

● Report writing and distribution

● Case creation

● Medical supply management

● Knowledge of procedures and post orders

● Communication with dispatch

● Ensuring the requests of Dispatch, Clients, Employees, Contractors and Visitors are

resolved in an efficient and timely manner

● Microsoft Office, MS Word, Excel, PowerPoint, Access, Email and Web

● Radio communications

● Awarded for saving lives

● Lead Officer

● Incident Command

● Responsible for patrol vehicles. (Maintenance, cleaning)

● Key Control

● Knowledge of Fire Panels.

EDUCATION

● GED through Durham Tech

SKILLS

● Strong computer skills Microsoft Office, MS Word, Excel, PowerPoint, Access, Email and Web

● Forward thinker and detail orientated

● Research

● 54 WPM

● Friendly and professional demeanor

● Works well with a team or individually

● 8 Years of Security Services

● Good communication skills both verbal and written

● Adapts well in different situations

● Works well under highly stressful situations

● Multitasking

● Report writing and Case management

● Quick learner

● CPR/AED and First Aid Certified

● Positive and uplifting

References are available upon request.

REFERENCES

Contact this candidate