Sales Customer Service

Maria Rodrigo Vasquez.

Weston, FL *****

Phone: 954-***-**** Email: ********@*******.***

Education

Bachelor of Science in Business Administration and Advertising, UCES,

Buenos Aires, Argentina.

Professional Experience

Embraer, Fort Lauderdale, FL, June 2013 to October 2014.

Repair Management Agent

Handles all supplier issues regarding parts repair & material solution for expediting critical

repairs.

Flat rate repair agreement, analyze warranty on repair quotes and aircraft base on contracts,

claims processing and follow up, post PO’s, in charge of the system reconciliation between

three department finance, shipping/ receiving, and repair management.

Provide AOG Support for exchanges from repair stations on repairs or core units.

Works with system (SAP 4.7) to process history of part and to assign appropriate cost

controls.

Works with the Product Support Agreement (PSA) group in SJK ( Brazil) to coordinate

contract obligations from the repair facilities and OEMs.

Repair capabilities from the newer A/C’s being obtained from the OEM’s and approved

repaired stations.

Negotiate TAT terms and service levels for repair stations not in a contract with Embraer.

Reduce TAT while lowering costs through contract compliance and supplier agreements in

order to process customer repairs in shortest period of time of material support programs and

services.

Use of Embraer’s web tool for reports and material analysis concerning the repair

management process.

Works with other areas (Quality, Engineering, and Material Services), and internally with co-

workers, as required, for data collection and verification.

Interfaces with other area (technical department) to obtain technical information and support

for repair analysis.

Assists in administering component and aircraft repair and overhaul agreements, contracts

and checks commitments.

Ensures components are forwarded to only approved/authorized service vendors.

Handles all correspondence and communication to repair stations. Returns authorization

issuance.

Vasro Aircraft Parts, Weston, FL, May 2009 - December 2013.

Director of Operations

Responsible for leading all the sales and purchasing for customers in Latin America and

Europa, handling bids for defense customers.

Coordinated, analyzed and developed capital/expense budgets for department.

Focused organization on cost, schedule, quality and safety while meeting customer deadlines.

Created and implemented commercial projects for various clients .

Managed customer service staff, coordinated their efforts to achieve sales goals.

Covered existing account base and expanded the territory with new accounts.

Conducted market research for clients to support marketing solutions

Participated in marketing meetings to promote the company

Marketing projects for trade shows and attended such MRO, ACPC.

Falcon A. Group, Miami, FL, March 2008 – April 2009.

Director of Latin America & Europe Sales

Managing all sales and flat rate agreements, supervising orders and shipping cost.

Pricing strategy, implemented effective promotional strategies, trained a high-performance

sales team and helped boost corporate image.

Improved sales policies and practices. Defined the sales cycle, created accurate job

descriptions and developed standards for customer relationship management.

Targeted and penetrated a competitive market negotiate with Airlines, closed deals and

managed accounts.

Orchestrated successful promotional campaigns,special events and exhibitions .

Developing new advertising, enhanced consumer promotion plan and optimized trade

strategy.

Briefed and executed new advertising campaigns ( Print, & Digital), including media

strategy.

Aerospace Distributors, Hollywood,FL, January 2006 – March 2008.

Sales / Purchasing Assistant

Assisting customers and sending orders to the vendors.

Solicited business for a major aircraft suppliers Aviall, Goodrich.

Managed customer accounts, built positive relationships with customers and grew account

base within territory.

Produced weekly reports documenting sales activities; and kept abreast of trends, competitive

products and industry developments.

Languages/Training

Fluent in Spanish,English, Portuguese - writing and conversational

MS Office Suit,Excel, Word, Powerpoint.

Explorer, Lotus,QuickBooks, Pentagon, SAP, DA, E-Repair.

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