Management Human Resources

WILLIAM A. BURGDORF, Ed.D.

**** ****** ***** • Tyler, TX 75709 • 903-***-**** • *********@*********.***

SUMMARY

An enthusiastic human resources professional skilled in HR, talent management, performance

management, leadership development, change management, and training that creates positive and

productive results. An organizational leader skilled in combining experience, expertise, business

acumen, and education to enable teams and individuals in maximizing their potential.

Areas of specialization:

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Human Resources expertise Organizational Development (OD)

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Coaching & Assessments Training Program Development

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Talent Management Competency Identification (Lominger)

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Leadership Development Training (L&D)

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Performance Management Recruiting & Talent Retention

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EXPERIENCE

Burgdorf Consulting, Tyler, TX 2014-Present

HR Consultant

• Consulting with organizations, individuals, and management on human resources opportunities.

Dayspring UMC, Tyler, TX 2012-2014

Administrator/Certified Lay Minister

• Manage the transactional day-to-day business of the church. Build a cohesive administrative

team focused on the church’s mission. Provided counseling/coaching as requested. Established

priorities, set goals, and coordinated approximately 90 volunteers. Directly responsible for HR

(background checks, I-9, W-4, orientation), financial, personnel, physical plant, and ministerial

activities that support church growth and sustainability. Managed $950,000 annual budget.

Burgdorf Consulting, Tyler, TX __ 2011-2012

HR Consultant

• Conduct outplacement and counseling service, facilitate training seminars, and consult with

management on human resources opportunities.

At Home Healthcare, Tyler, TX 2009-2011

HR Director

At Home Healthcare has 14 offices located throughout East and Northeast Texas servicing patients and

clients in over 60 counties.

•Managed seven HR professionals managing day-to-day human resource issues for 500+

employees (background checking, I-9, W-4, orientation, etc.)

• Updated and implemented policy and procedures manual for corporation.

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Burgdorf Consulting, Tyler, TX 2008-2009

HR Consultant

Conducted outplacement and counseling service, facilitated training seminars, and

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consulted with management on human resource development opportunities.

TRANE 1988-2008

Trane (a Fortune 500 Company), is the leader in indoor air quality in the residential HVAC market

with the fastest growing premium brands in the HVAC industry and 10,000 Dealers.

Director, Talent Management (HRD) Leadership Development - 2004-2008

Trane (Residential Systems/Ingersoll-Rand), Tyler, TX

• Increased productivity and employee satisfaction by directing career development for 2000+

professionals (division-wide)

• Developed high potential employees and leaders, and built succession depth with robust talent

review process.

• Led Global team in integrating Talent Management, L&D, and change management

processes (OD) across multiple divisions and business units.

• Linked personal SMART goals with cascaded organizational goals, prepared HR manager to

support management to accomplish business strategies.

•Designed and directed comprehensive succession planning process, talent reviews, personal

development planning, and selectively applied personal assessments (including 360

degree, Hogan, DiSC, etc.) as elements of an effective talent management system.

• Created executive leadership reviews utilizing 9-block evaluations assessing performance

and potential and coordinated 70/20/10 development of key talent.

Leader, Learning and Development (L&D) - 2000 - 2004

Trane (Residential Systems/American Standard), Tyler, TX

Created training programs transferring knowledge/skills/abilities, increased employee’s productivity

and effectiveness, measured impact of learning, and provide tangible ROI to the organization.

• Established needs analysis, developed courses, and shaped the learning culture of TRANE

enabling employees in achieving business goals.

• Applied best practices across Am Stand businesses in global L&D council – meeting in

Brussels, Belgium; Shanghai, China; and U.S. locations.

• Supported international sales by conducting L&D training classes in U.S., Mexico,

Argentina, and Chile.

• Designed, developed, and conducted signature Leadership Development Program

(RSLDP) instilling leadership knowledge and skills in top talent participants. Program

provided High Potentials organization knowledge, business acumen, leadership

skills/abilities, and executive judgment preparing for future leadership positions.

• Effectively managed talent P&L budget for leadership, managerial, and supervisor training

programs expanding leadership bench strength, building productive/effective management at

lowest possible expense.

• Designed training programs using ADDIE principles and Kirkpatrick measurement

methodology. Certified in DDI facilitation and courses.

• Increased manager and supervisor effectiveness by10% with behavioral training courses using

DDI resources.

Career Coach (Marketing & Sales Discipline) - 1998 – 2000

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Trane (Residential Systems/American Standard), Tyler, TX

As a professional coach, provided interventions assisting the individual to learn, modify, and apply a

suitable approach, authored by the individual, to work/life situations within a safe environment of trust

and support.

Created career ladders/roadmaps with functional business leaders identifying critical skills,

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competencies, and experiences required for advancement.

• Coached sales/marketing employees increasing productivity and efficiency.

• Reduced sales/marketing turnover by 10% by implementing clearly defined career path.

• Aligned compensation ranges with career path stages.

EDUCATION

Doctorate (Ed.D.), Nova Southeastern University (Fort Lauderdale, Florida),

Specialization: Organizational Leadership (Human Resource Development)

Master of Science (Education), Nova Southeastern University (Fort Lauderdale, Florida),

Major: Instruction Technology and Distance Education

Bachelor of Science, University of Southern Indiana (Evansville, Indiana), major: History,

Secondary education teaching license

CERTIFICATES and INTERESTS

Certified Dimension Development International (DDI) facilitator

Certified Hogan professional assessments (personality, career)

Familiar with DiSC and Birkman and Myers-Briggs personal assessments

Certified Professional Coach (Corporate Coach University)

Experienced in LMS applications and developing on-line (CBT) e-learning training

PROFESSIONAL AFFILIATIONS

American Society of Training and Development (ASTD)

International Coaching Federation (ICF)

Society of Human Resource Managers (SHRM)

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Visio

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