Customer Service Manager
Resume:
Racquel Gonzales
Houston TX 77075
*********@*****.***
Objective
I am a highly efficient, reliable and industrious Customer Service Representative, with several years of
experience in a call center environment with extensive communication and management skills while
possessing a broad range of leadership, and administration expertise gained via exemplary service in
various high pressure settings which I will bring to the company.
Qualification
MS Window, Access, Spreadsheets, Power Point, Outlook, Data Entry
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Word Processing 35 WPM
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Knowledge of Computers: MS Word, Excel, MS Office
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Background in all aspects of Customer Service and Support
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Education
Texas School of Business, Houston, TX
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Medical Assistance
Experience
Xerox Company Houston, TX
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April 2014 to Present
Customer Care Agent
Answering and re directing incoming calls averaging about 50 calls per day
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Handling basic inquiries calls based on Wireless Phone Service
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Maintaining up to date knowledge of Sprint Service
o
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NCO Call Center
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October 2012 to February 2014
Customer Agent
Handling calls from customers wanting to purchase items from Best Buy
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Troubleshooting computers dealing with Geek Squad
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Ace Cash Express
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December 2013 to April 2014
Floating Manager
Cash Handling
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Processing Loans
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Processing Bill Payments
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Great Customer Service Skills
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Floating Manager
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Opened and closed 2 Stores
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