Administrative Assistant Customer Service

Tami J. Horsley

Dallas, Texas *****

469-***-**** Home

201-***-**** Cellular

**************@*****.***

Objective

A professional individual with more than 30 years of experience and skills

to contribute to an organization's administrative and/or supportive

services department/division. Strong solid background in customer service,

quality control assurance and office management mastered from various

employment backgrounds. Detail-oriented with proven abilities to enhance

strategic goals and employ effective solutions.

Work History

Plano Community Home 6/2013 - 9/2014

Assistant to Administration Plano, Texas

Provided administrative and support services to the executive staff at a

HUD senior citizens independent living facilities. Served as first point

of contact person-to-person and/or on the phone. Write up work orders and

work closely with maintenance staff coordinating repairs in apartments.

Work closely with Service Coordinator scheduling events for the residents.

Chaperone these events when needed.

Gathered information from three sites for the Company Senior Newsletter

using Microsoft Publisher which was distributed monthly, prepared the Raw

Foods and other articles for this newsletter. Office management duties

include ordering all office supplies for the three buildings, coordinate

equipment repairs. Work closely with Ciscor monitoring, system used for

seniors when in distress also worked closely with Plano Police and Fire

Department when needed. Various other administrative duties included but

not limited to calendaring and drafting correspondence.

H&R Block Tax Company 01/2011- 4/2013

East Orange, NJ

Customer Service Professional

Provide administrative and supportive services to one of the world's

largest tax preparation corporations in the US. Serves as the first point

of contact person-to-person and/or on the phone for taxpayers/clients

seeking tax preparation services. Assist in the maintenance of a well-

kept, organized and sanitary office for the delivery of client services.

Ricoh Corporation 03/2006 -

01/2009

Facilities Coordinator & West Caldwell,

NJ

Administrative Assistant

As a facilities coordinator served as the liaison between the local police,

fire and other municipal departments regarding city ordinances and

compliance for the corporation's facilities. Coordinated and implemented

annual fire and emergency evacuation plans of employees within three

buildings. Responsibilities included supervising 6 to 10 employees,

ordering supplies, maintenance and coordination of equipment repairs.

Maintained event calendar of the facilities for events and functions at the

corporation. Supervised physical plant, security employees and outside

contractors on various construction projects. Security of all facilities

from securing building parking lots to issuing summons to employees and

visitors for illegal parking. Served in a role of key personnel to

executive management which conducting daily and weekly meetings regarding

facilities compliance and revitalization plans.

Administrative Assistant

Provided administrative and supportive services to the Director of

Facilities and staff, as needed. Composed and followed-up on

correspondence to and from contracted vendors. Attended board meetings,

compiled and distributed meeting minutes, maintained department calendars,

organized on-site, off-site meetings, conferences, seminars and workshops.

Scheduled and organized travel arrangements, domestic and international

travel for the department director. Maintained time and attendance records

of Facilities employees conducted various clerical and administrative

responsibilities.

Coworx Staffing Solutions/Schering Plough 03/2004 -

05/2006

Office Manager Kenilworth,

NJ

Contract assignment at Schering Plough Pharmaceuticals; served as office

manager in the corporation's Global Clinical Supplies Management

Department. Duties included but not limited to providing administrative

and supportive services to the department managers and a staff of 16

employees. Filing, phones, mail distribution. Scheduling meetings and

conferences. Maintained department manager's calendar, organized on-site,

off-site meetings, conferences, seminars and workshops. Scheduled and

organized travel arrangements both domestic and international for the

department manager. Supervised clerical support employees, maintained time

and attendance records of department employees. Conducted various clerical

and administrative responsibilities with the assistance of support staff.

Generated activity reports daily, monthly, quarterly and annually or

whenever needed.

Administrative Assistant

Quality Systems Improvement Office

On temporary assignment at Schering Plough Pharmaceuticals served as

administrative assistant in the corporation's Quality Systems Improvement

Office. Generated statistical reports daily, monthly, quarterly and

annually or whenever needed by the management staff. Provided

administrative and supportive services to project managers. Served as

liaison between upper management staff and various departments to ascertain

statistical information to generated pharmaceuticals sales and marketing

reports. Within 3 months promoted to office manager in the corporation's

Global Clinical Supplies Management Department.

Segue Staffing 01/2000 - 03/2004

Administrative/Executive/Legal Assistant New

York, NY

Multiple temporary administrative assignments all 6 month to 2-year

contracts ranging from

. Administrative assistant at Vibe Magazine

. Executive assistant at the Office of the President at Channel 13 WNET-NY

and legal secretary Channel 13 WNET-NY-Corporate Counsel.

. Administrative Assistant Delloite & Touche (partner)

. Administrative Assistant Pricewaterhouse Coopers (partner)

In all positions, performed the following duties: filing, answering

telephones and mail distribution. Scheduling meetings and conferences.

Maintained appointment calendar, organized on-site, off-site meetings,

conferences, seminars and workshops. Scheduled and organized travel

arrangements, domestic and international. Supervised clerical support

employees, maintained time and attendance records of employees for, when

needed. Expense Report reconciliation. Conducted various clerical and

administrative responsibilities with the assistance of support staff, when

needed.

Areas of Knowledge

IBM and Mac Platforms Design Web Profiles and Homepages

Graphic Arts & Design Microsoft Office Suite

Marketing and Advertising Telecommunications

Customer Service/Call Center Accounts Payable and Receivables

Medical Billing and Coding Medical & Legal Terminology

HIPPA Healthcare Regulations Federal, State & Local Government

Regulations

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