Technical Support Field Service
Resume:
ASHLEY CATRON
************@*****.***
LinkedIn: http://lnkd.in/bQz8iUv
SUMMARY
Information Technology professional with over 12 years of experience in the public and private sector. Cisco
Certified Entry Networking Technician. Currently pursuing a Master of Science in Information Systems, and
seeking employment as a Network Administrator.
Core Competencies Include:
Network Administration Applications Circuits
Communication Windows Operating Systems Telephony
WORK EXPERIENCE
City of McDonough (Information Technology Department) McDonough, GA
Technology Specialist (Temporary) April 2014 - July 2014
• Added / removed PC’s from the domain and reset passwords (Active Directory)
• Created and installed images with Norton Ghost
• IT equipment inventory
• Performed PC deployment and installation
• Software removal, installation and upgrades
• User problem resolution
Clayton County Water Authority (MIS Department) Morrow, GA
Management of Information System (MIS) Intern August 2012 - December 2012
• Performed PC deployment, imaging, and installation
• Made and installed Ethernet cable
• IT equipment inventory, storage, retirement and salvage
• Network surveying and testing
Cbeyond Atlanta, GA
Service Activations Engineer May 2009 - February 2012
Technical Support / Welcome Team December 2006 - May 2009
(> 3,000 Employees) Cbeyond is a large private telecommunications company with branches across America,
offering internet, telephony, and application solutions to small and medium enterprises. Cbeyond was acquired
by Birch Communications in July 2014.
• Heavy Cisco experience (10k, 2431, 2432, and 2435 IAD routers)
• Remotely activated new internet and telephony services
• Made adjustments to existing services
• Directed and gave guidance to onsite Field Service Providers to troubleshoot issues and complete orders
• Provided support to small and medium sized businesses regarding applications, internet, and voice issues
• Dispatched and worked with Field Service Providers and internal departments to fix initial application
setup trouble
• Resolved customer escalations, phishing, hacking, spam, virus, and email blocking issues
Ashley Catron 678-***-**** ************@*****.*** 2
Arch Wood Protection Conley, GA
Junior Network Administrator October 2005 - December 2006
(Approximately 160 Employees) Arch is a major private producer of commercial-grade wood preservative and
wood fire-retardant chemical products.
• Served as Junior Network Administrator for approximately 160 users, both local and remote
• Added and removed computers from the domain (Active Directory)
• Configured local Group Policy for Microsoft WSUS updates
• Troubleshot user’s problems and concerns using phone, email, and remote access
• Documented problem resolutions using the Remedy system
Other Positions Alpharetta, Atlanta, Stockbridge, GA, and Harvey, LA
Atlanta Public School (Desktop Support) June 2005 - July 2005
Computer Mart (Help Desk) August 2004 - October 2004
Superior Energy Services (Communication Support Technician) May 2002 - April 2003
Interland (Help Desk) February 2002 - March 2002
WebMD Corporation (Technical Support) June 1999 - August 2001
Bellsouth.net (Technical Support) January 1999 - May 1999
• Delivered phone support for proprietary communication and dental software systems
• Helped resolve Tier 1 issues, such as password problems, DNS, email setup, account changes, account
setup, FTP log in, and website tools
• Provided administrative support and advice to Barge Captains regarding use of Waveburst Satellite
Communications
EDUCATION AND PROFESSIONAL CERTIFICATION
Georgia State University - J. Mack Robinson College of Business Atlanta, GA
Master of Science in Information Systems December 2015
Clayton State University Morrow, GA
Bachelor of Applied Science in Technology Management (Conc. in Computer Networking) December 2014
Certifications:
Cisco Certified Entry Networking Technician (CCENT) (Cisco ID# CSCO11084830)
CompTIA A+ (Career ID# COMP001004017891)
AVAILABILITY
Immediate
References are available upon request.
Contact this candidate