Customer Service Manager

CURRICULUM VITAE

PERSONAL DETAILS

Name: VINCENT MAUTI MOMANYI

Age:28

Address; P.O. BOX 84, KIPKELION 20201

Home: +254********* • Cell: +254*********

Email :*********@*****.***

OBJECTIVE

To obtain a challenging and demanding job in Interactive Design that will further enhance

my knowledge and skills.

EMPLOYMENT

KENYA WOMEN FINANCE TRUST-DTM CUSTOMER SERVICE OFFICER

February 2013-December 2014

My roles are:

Serve customers in the bank to meet their needs.

Portfolio management

Business growth.

To mobilize deposits for the organization

Risk management

Front office management.

KENYA WOMEN FINANCE TRUST-DTM BUSINESS DEVELOPMENT OFFICER

March 2011-February 2013.

I was working as business development officer. My roles were:

To recruit and train small women entrepreneurs both individual and group level.

To give loan to small scale business women entrepreneurs at the individual and group

level.

To assist women entrepreneurs in mobilizing savings

To recover the given loans from the group members and the individual clients.

To cross sell the products of the bank to potential clients either group or individual

customers.

MERCY GIRLS' HIGH SCHOOL TEACHER

Aug 2010 – Dec2010

Teaching History & Government and Business studies. My roles were:

To ensure that all the students understand the topics that I teach and be able to answer the

questions accordingly

KERICHO COLLEGE OF ACCOUNTANCY INSTRUCTER

Jun 2006 - Mar 2007

My main roles were:

To ensure that all the students understood the functions of different hardware components

of a computer.

To equip the students the knowledge pertaining to the Microsoft office suit

LEADERSHIP SKILLS

AIESEC - EGERTON UNIVERSITY OUTGOING EXCHANGE MANAGER,

NAKURU CAMPUS

Jan 2009 - Nov 2009

My roles were:

To ensure that all the members of the organization understood how to use the

organization's website:- www.myaiesec.net

To ensure that members that were to go for exchange achieved their objective.

Took part in planning of the various projects

Budget planning

Ensured that members fully understood the organization

EDUCATION BACKGROUND

KENYATTA UNIVERSITY,August 2013- to date, Masters in Business Administration

EGERTON UNIVERSITY( NAKURU CAMPUS), May 2007 - Dec 2009

Bachelor, BCOM (BANKING AND FINANCEI obtained a second class Honors upper

division

KENYA HIGHLANDS EVANGELICAL UNIVERSITY, Jan 2006 - Apr 2006

CERTIFICATE IN COMPUTER APPLICATIONS.

NYAMAGWA HIGH SCHOOL, Jan 2002 - Nov 2005 K.C.S.E

MLIMANI SCHOOL, Jan 1991 - Dec 1999. K.C.P.E.

SKILLS

Team work

Self-driven hence Iam able to work on my own without supervision

Good communication skills able to liaise with the staff

Experience and knowledge of all Microsoft Office packages.

HOBBIES

Community work

Reading financial magazines

Making friends

Watching movies

REFEREES

MR SHADRACK M. MUTUNGA

KENYATTA UNIVERSITY

P.O.BOX 1030,NYERI.PHONE:+254*********,EMAIL:******.********@**.**.**

MR. ZAPHANIAH AKUNGA MAAKA

KENYA AGRICULTURAL RESEARCH INSTITUTE (KARI)

P.O. BOX 7204, NAIROBI 00100. PHONE:

+254*********,EMAIL:***************@*****.***

GEOFFREY MWANGI NJOROGE

CUSTOMER CARE MANAGER, NYERI BRANCH.

KENYA WOMEN FINANCE TRUST-DTM

P.O.BOX 1841-10100 NYERI,PHONE:072*******,*****.********@*******.***

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