ROBERT NOWACZEWSKI

*** *******

Harsens Island, MI 48028

810-***-****

aco93e@r.postjobfree.com

CAREER PROFILE

With over fifteen years providing support and creating solutions for

customers and company employees, credited with resolving issues in

innovative and functional ways. Ability to develop essential relationships

and partnerships to expand company's customer base and increase customer

satisfaction. Highly successful in researching current and past subjects,

analyzing all information to determine future procedures and implementing

them to encourage company growth.

AREAS OF STRENGTH AND EXPERTISE

. Customer Service . Process Implementation . System Development

. Technical Support . Client Training . Project Management

. Goal Setting . Cross-Functional Skills . Consulting

PROFESSIONAL EXPERIENCE

Mark IV Automotive/Dayco, Troy, MI 2012 to 2014

AS400 Systems Operator

. Mediated network issues and communication interruptions between field

sites and the corporate system, including various client services

involving password resets, assigning work tickets to programmers for

investigation, resetting of printers and terminals.

. Supervised corporate AS400 systems, investigating job errors and

reporting.

. Operated backups and cleared object locks.

Logicalis Inc., Auburn Hills, MI 2004-2012

AS400 Systems Operator/Customer Service Representative

. Inspected network alerts through NMS for notification of the client

or second level support.

. Resolved customers' issues with network communications between EVSE

unit and internet, aiding in updates, inquiries, and questions related to

unit functionality.

. Researched, analyzed, and recommended resolution to complaints not

being acknowledged in a timely manner and instituted changes to system.

Ferndale Laboratories (Temporary), Ferndale, MI 2003 to 2003

Line Packer Worker

. Scrutinized products for quality assurance, packaging, and inventory

record keeping.

Pulte Homes, (formerly) Troy, MI 2001 to 2002

Data Center Operations

. Oversaw backups across multiple Windows based servers designing

individual maintenance jobs and identifying old files, removing to create

free space.

. Developed new accounts in Lawson accounting environment, providing

customer service to printing questions and network traffic.

. Traveled to company sister's site to train employees during merger.

Prior work experience includes Motel Desk Clerk/Morning Auditor, Sales

Administration Support, and Telephone Receptionist/Operator for a multi-

line switchboard.

EDUCATION AND TRAINING

60 Credits, Blackburn College, Carlinville, IL

Certificate, WIN Operating System Fundamentals, ONLC, Troy, MI

PROFESSIONAL REFERENCES

David Jonas [Former Supervisor, Logicalis]: 248-***-****;

aco93e@r.postjobfree.com

Shawn Marie Hess [Former Team Lead, Logicalis]: 586-***-****;

aco93e@r.postjobfree.com

Donna Krueger [Former Co-Worker, Logicalis & Mark IV Automotive]:

aco93e@r.postjobfree.com

Contact this candidate