Customer Service Representative
Resume:
ROBERT NOWACZEWSKI
Harsens Island, MI 48028
********@*******.***
CAREER PROFILE
With over fifteen years providing support and creating solutions for
customers and company employees, credited with resolving issues in
innovative and functional ways. Ability to develop essential relationships
and partnerships to expand company's customer base and increase customer
satisfaction. Highly successful in researching current and past subjects,
analyzing all information to determine future procedures and implementing
them to encourage company growth.
AREAS OF STRENGTH AND EXPERTISE
. Customer Service . Process Implementation . System Development
. Technical Support . Client Training . Project Management
. Goal Setting . Cross-Functional Skills . Consulting
PROFESSIONAL EXPERIENCE
Mark IV Automotive/Dayco, Troy, MI 2012 to 2014
AS400 Systems Operator
. Mediated network issues and communication interruptions between field
sites and the corporate system, including various client services
involving password resets, assigning work tickets to programmers for
investigation, resetting of printers and terminals.
. Supervised corporate AS400 systems, investigating job errors and
reporting.
. Operated backups and cleared object locks.
Logicalis Inc., Auburn Hills, MI 2004-2012
AS400 Systems Operator/Customer Service Representative
. Inspected network alerts through NMS for notification of the client
or second level support.
. Resolved customers' issues with network communications between EVSE
unit and internet, aiding in updates, inquiries, and questions related to
unit functionality.
. Researched, analyzed, and recommended resolution to complaints not
being acknowledged in a timely manner and instituted changes to system.
Ferndale Laboratories (Temporary), Ferndale, MI 2003 to 2003
Line Packer Worker
. Scrutinized products for quality assurance, packaging, and inventory
record keeping.
Pulte Homes, (formerly) Troy, MI 2001 to 2002
Data Center Operations
. Oversaw backups across multiple Windows based servers designing
individual maintenance jobs and identifying old files, removing to create
free space.
. Developed new accounts in Lawson accounting environment, providing
customer service to printing questions and network traffic.
. Traveled to company sister's site to train employees during merger.
Prior work experience includes Motel Desk Clerk/Morning Auditor, Sales
Administration Support, and Telephone Receptionist/Operator for a multi-
line switchboard.
EDUCATION AND TRAINING
60 Credits, Blackburn College, Carlinville, IL
Certificate, WIN Operating System Fundamentals, ONLC, Troy, MI
PROFESSIONAL REFERENCES
David Jonas [Former Supervisor, Logicalis]: 248-***-****;
****.*****@*****.***
Shawn Marie Hess [Former Team Lead, Logicalis]: 586-***-****;
*****.****@**.*********.***
Donna Krueger [Former Co-Worker, Logicalis & Mark IV Automotive]:
***********@*****.***
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