Customer Service Self Employed
Resume:
Richard B. Palazzola **********@*********.***
linkedin.com/pub/richard-palazzola/12/b7a/22b
SUMMARY
Practical individual with vast analytical knowledge of customer financial,
marketing, shipping and receiving, AP and AR, business data, reporting,
planning skills and meeting urgent deadlines. Implement and create
Operational Excellence procedures. Reduce corporate expenses by
introducing new and improved marketing systems applications. Critical
thinking organizes efficiency improvement and proficient in Microsoft
Applications and financial reporting beverage and recycling Skills.
Advanced Excel Forecast and Planning Critical Thinking
Strong Analytical Business Systems Organized
Skills Analysis Accounts Payables and
Project Management User Acceptance Receivables
Strategic Partnership Testing Proficient in Microsoft
Technology Integration Business Requirements Applications
SAP Experience Marketing Sales and Financial
Dedication Advance Problem Reporting
Negotiations Skills Solving Abilities Beverage and Recycling
Quality Assurance Skills
Customer Targeting
EDUCATION
MBA 3.8 GPA Metropolitan University Clearwater Florida
01/1995 Dean's List
. Advanced Management Studies
06/1994
. Laude Graduated Summa Cum
. Coursework in Fundamentals of Communications, Strategic Sale and
Retail Marketing
PROFESSIONAL Experience
SELF EMPLOYED KINGSTON, GA.
FINANCIAL ADVISOR
12/2014 -
PRESENT
. ADVISED CLIENTS ON BUDGETING AND FINANCE.
COR-TECH / SUPPORT OF COCA-COLA RECYCLING ATLANTA, GA.
FINANCIAL ANALYST, PROJECT COORDINATOR AND OE APPLICATOR:
08/2011 -10/2013
ACCOMPLISHMENTS
. PREPARE WEEKLY AND QUARTERLY RECYCLING REPORTS UTILIZING (SAP) WITH
ACCOMPLISHMENTS IN REDUCING CRITICAL ENTRY ERRORS
. Project Manufacturing Manager Liaison between field operations
representatives, Customer relations and Business Finance Unit.
. Interact and communicate with all levels of employees and managers and
recycling customers.
. Assigned tasks to associates, staffed projects, tracked progress and
up dated managers, partners and clients as necessary
. Supervised team of three direct reports responsible for on-going
product optimization and account management
. Accounts Receivable Matched purchase orders with invoices and recorded
the necessary information
. Managed annual external audits
Self Employed - Kingston, Ga.
Financial Advisor
06/2010 -08/ 2011
. Advised clients on budgeting and finance.
Kelly Financial / Support of Yamaha Corporation Kennesaw, Ga.
IT Support Temp 2 Week Assignment
06/2010 - 06/2010
. Install Business Objects XI SP2 (SAP) product to 45 laptops.
Seriously Searching: Near NW Ga.
05/2009 - 06/2010
Spherion / Support of IBM Atlanta, Ga.
Financial Analyst:
03/2007 - 05/2009
ACCOMPLISHMENTS
. Project management for improving quality, maintaining margins while
elevating customer service system International Education Classes and
creating new growth.
. Restructured financial reporting procedures to reduce inaccuracies and
developing better Excel spreadsheets
. Project Coordinator effectively managing annual revenue growth with
global student recovery
. Commended for being available during crucial financial periods
. Consistently met deadlines while demonstrating strong analytical and
problem-solving skills to achieve prompt monthly and year end
closings.
Suhner Manufacturing Company - Rome, Ga.
Cost Accountant / AP / AR
11/2006 - 03/2007
ACCOMPLISHMENTS
. Fixed Asset Reconciliations and year close
. Worked closely with the manufacturing division of automotive parts and
metal cranks devises.
. Accounts Payable and Receivables
. Inventory Auditing
. Partnered with CFO to create and reverse annul budget for program
services
Spherion / Manpower Support of IBM
01/2000 - 11/2006
Financial Analyst Atlanta, Ga.
ACCOMPLISHMENTS
. Retrieved and analyzed financial data for hardware and software sales
to IBM sales and distribution, internal and external business
partners
. In charge of ASCA compliance for financial scorecard
. Attended weekly cadence calls reviewing quarterly quota, forecast,
commitments by the sales reps.
. Implementation of technology that improved tracking international
student education recovery.
The Home Depot Corporate and Store Atlanta, Ga. and Pinellas, Fl.
06/1984 - 12/1999
Financial Analysts / Import Assistant / Credits / Store Research Analyst
and Call Support / Ran Operations at Store Level
ACCOMPLISHMENTS
. Compiled periodic financial reporting packages for senior management
including CFO.
. Managed Receiving, Shipping and Computer Operations for 5 years.
. Reduced monthly closing procedures by recommendation of enhancements
. Spearheaded implementation of technology Store Research Hotline
. Account Payable, Account Receivable and tax preparation.
. Planned and executed events and marketing programs
. Increased creditability and client awareness by developing technical
presentations
. Worked closely with product development departments to create and
maintain marketing materials
Prior Education: Bachelor of Business, AS, Child Psychology
Certificates
HONORABLE DISCHARGE AIRMAN BASIC
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