Manager Assistant

**** ***** *****

St. Ann, MO *****

314-***-**** (cell)

************@*****.**

m

Lia L. Nickens

Objective To obtain a responsible position, utilizing my

administrative and/or supervisory skills with an

opportunity for upward professional mobility.

Education

Business Administration, BA

Psychology, BA

Professional 2007 - 2010 Columbia College

Skills Summary St. Louis, MO

1986 - 1987 University of Kansas

Lawrence, KS

1984 - 1986 Washington University

St. Louis, MO

Experience

Excellent written and verbal communication skills

. Superior organization and time management skills

In-depth expertise of customer care service

Expert office management skills such as team

building, leadership and performance optimization

Thorough knowledge of SHCIS and EMR functionality,

as it pertains to intake entry and processing

requirements

Flexible in process redesign as new or revised

system and/or Corporate requirements dictate

Aug 2004 - present Shriners Hospital St.

Louis, MO

Outpatient Assistant III

. Facilitate intake of patient information into

electronic medical record, confirming all data

elements for accuracy and completeness

. Review intake information for appropriateness of

treatment at Shriners Hospitals for Children

. Triage patient needs to determine priority of

care and level of physician expertise needed

Interact closely and professionally with families

to facilitate

appropriate informational exchange and intake

processing

Manage all associated correspondence required for

completion of intake process - written and/or

verbal dissemination of information to patients,

parents, Shriners and Temples as appropriate for

HIPAA compliance.

Cross trained for coverage of admissions,

registration/scheduling and insurance verification

Feb 2002 - Mar 2004 American Red Cross St.

Louis, MO

Product Prep Supervisor

. Supervised laboratory staff on assigned shift,

including hiring, training, evaluation, and

discipline to ensure a well-qualified team and

enhance operational success.

. Ensured that adequate products are processed to

maintain required regional inventory needs.

Assessed workflow and assign staff to ensure

designated components are processed in an efficient

and cost effective manner, while supporting

operational needs following FDA and cGMP

regulations.

Participated in the development and maintenance of

procedures, including writing, revising, validating

and monitoring needed changes and in validation of

instrumentation and procedures.

Feb 2001 - Feb 2002 American Red Cross St.

Louis, MO

Telerecruitment Supervisor

. Responsible for the supervision of

telerecruitment staff, including hiring, training,

coaching, evaluating and disciplining.

. Determined and monitored calling priorities and

assignments for every calling shift to ensure

achievement of defined advance appointment goals by

location and fixed site to maximize blood drive

efficiency.

. Used resources productively through effective and

adequate staff scheduling to achieve objectives in

a cost-effective manner and develop strategies to

achieve recruitment objectives and minimize

turnover.

Apr 2000 - Dec 2000 Phoenix Networks St. Louis,

MO

Executive Assistant to President/CEO

. Maintained calendar and all appointments

. Coordinated travel arrangements

. Proofread Company marketing materials

. Mediated escalated customer care issues

Performed office manager duties

July 1999 - Mar 2000 Intira Corporation St.

Louis, MO

Executive Assistant

. Scheduled coast-to-coast travel for President,

Vice Presidents and Directors

. Maintained calendar and meetings for Executives

. Assisted with special projects for Executives,

Legal Counsel and Human Resources

July 1999 - Mar 2000 Intira Corporation St.

Louis, MO

Office Manager

. Set up and maintained new/current office business

accounts

. Ordered office supplies and maintained office

equipment

. Supervised administrative staff

Contact this candidate