Manager Customer Service

DR (Mr.) SITHUM CHATHURANGA

*/*, ************* ****,

Taringa,QLD, 4068, Australia

M: 047*******

E : *****************@*****.***

CAREER PROFILE

An experienced Business Manager with a consistent track record of successfully

employing best business practices that improve efficiency, reduce operating costs whilst

increasing productivity, all to tight time scales and within budget. Having a professional

attitude and an ability to be flexible and handle change in a positive manner. Possessing

excellent communication, leadership and organizational skills, seeing for a Business

Manager position with a forward moving company.

Highly motivated,dedicated and clinically competent General Practitioner with

experience caring for patients from a range of cultural backgrounds. I am committed to

pursuing a role in which I can help people maintain their health and quality of life.

EDUCATION

Bachelor of Medicine, Bachelor of Surgery (MBBS/ MD)

Russia

Kursk State Medical University

Graduated: 2013

Diploma of Management

QLD, Australia

New England Institute of Technology Pty Ltd

Graduated: 2015

Diploma in B.TEC - ICT

Sri Lanka

IDM Affiliated University

Graduated: 2007

Diploma in Software Engineering

Sri Lanka

Tertiary and Vocational Education Commission

Graduated: 2008

AREAS OF EXPERTISE

Operational management

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Marketing & PR

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Health & Safety management

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Health care services management

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Competitor analysis

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People management

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Business administration

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Customer services

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General Physician (General medicine, Surgery, Pediatrics, Obstetrics and Gynecology,

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Public health, Radiology ect.)

EMPLOYMENT HISTORY

GENERAL MANAGER AND CHIEF FINANCIAL OFFICER (CFO)

2006 -2015

DANUMA Higher Education Institute and Affiliated University College

16, Mudalindu Uyana, Nittambuwa, Sri Lanka

Contact details of the referee: Mr. W.A.M.T. Kasthurirathne M: +943********

The Director and CEO of Danuma Higher Education Institute, Nittambuwa

Responsibilities:

Manage the daily operations and developing and implementing new administrative

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systems, such as record management, recording office expenditure and managing the

budget.

Ensure that user inquiries are handled efficiently.

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Developing and implementing new administrative systems, such as record

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management and oversee writing and distribution of news headlines and monthly e-

newsletter and manage forums.

Supervise staff and freelancers to ensure that content, promotion, design, marketing

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educational accessories and Web programming work are carefully coordinated.

Work closely with staff to take advantage of joint content, marketing, sales, and

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promotional opportunities.

Collaborate closely with the Chief Executive Officer to support existing revenue-

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generating activities and develop new ones.

Ensure that the institute is fully accessible and complies with the latest standards of

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accessibility and organizing the office layout and maintaining supplies of stationery

and equipment;

Implementing and promoting equality and diversity policy Maintain appropriate

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human resource strategies to facilitate achievement of company objectives.

Develop current staff into a high performing, proficient, professional team with a

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firm commitment to appropriate quality and customer service. Motivate, coach,

influence and support direct reports.

Play a major role in project estimation, budget management, project planning

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strategies, establishing milestones and schedules, maintaining and reporting project

status, issue tracking and resolution, risk management, change control, and

monitoring activities of the team.

Perform other duties as assigned.

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HEALTH CARE SERVICES MANAGER

2013 -2014

New Philips Hospital Pty Ltd.

225, Galle Road, Kalutara, Sri Lanka

Contact details of the referee: Mrs. Dushani Ranasinghe M: +943********

Human Resources Manager New Philips Hospital Pty Ltd, Kalutara

Responsibilities:

Responsible for patient care provisioning, supervision of therapists, on-boarding and

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orientation of therapy associates

Maintains the objectives, goals, and philosophy of healthcare delivery in conjunction

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with our continuum model.

Monitors efficiency levels within operations, assuring prudent financial, resource

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utilization, and provides staff education and training.

Ensures the efficient and effective operation of hospital Services and interdisciplinary

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team process, as well as, open communication with the regional team, community

leaders, referral sources and physicians.

Prepares reports and statistical summaries as requested by management and provides

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monthly reporting with recommendations or action plans on market operational issues.

Assist with strategic planning and resource allocation and assists the management to

identify new lines of business, additional streams of revenue, and new methods to

mitigate costs.

Reports to Director of Operations hospital Services on development and growth of

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financial programs and associates

Reporting to the General Manager of Market Operations and responsible for supporting

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the operations of the local practice market.

Duties include, but are not limited to, assisting the General Manager with daily on-

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boarding tasks (arranging data abstractions, and completing PIF and practice set up

forms); finalizing credentialing packets as needed; tracking meaningful use for all

practices; and providing oversight and arrangements for location/office moves in

coordination with the on- boarding Manager.

Responsible for the management of all hospital services (including, but not limited to

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Out-patient therapy, Surgical, and Radiology departments) within their communities

MEDICAL OFFICE MANAGER AND GENERAL PHYSICIAN

2013 -2014

Modaravila Medical Services Pty Ltd, Panadura, Sri Lanka

Contact details of the referee: Dr (Mr.) G.L. Wijeysinghe M +943********

Director Modaravila Medical Services Pty Ltd, Panadura

Responsibilities:

Manager

Maintain accurate records for all Accounts Receivable (including collections), payroll

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and petty cash; process items for corporate accounting functions under direct

supervision of the Executive Director

Maintain current resident business files and leases.

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Maintain Community census data and Medicaid reimbursement, if applicable

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Maintain confidentiality of information received regarding the Community, employees

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and residents.

Obtain and maintain all required employee paperwork and manage the employee files

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Coordinate and maintain employee benefits program.

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Track employee training to ensure that all employees receive orientation and on-going

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training.

Supervise front desk staff and any other administrative support staff. In smaller

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communities, cover the reception desk when at the community.

Provide a backup for receptionist at larger communities.

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Oversee the telephone training and quality assurance.

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Serve as Manager on Duty in the absences of the Executive Director.

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General Physician

Worked on rotational basis in Medical, Surgical, Emergency, Pediatrics, O&G,

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Psychiatry and Orthopedics departments

Examined patients, documented their medical histories, ordered laboratory tests, x-rays

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and other diagnostic procedures

Admitted patients after consulting with senior medical practitioners

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Performed minor surgical procedures such as IV cannulation, ECG, ABG and urinary

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catheterization

Accompanied registrars and consultants on morning and afternoon ward rounds

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Communicate effectively and promote a supportive team approach within the ward to

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ensure good working relationship. Maintain clinical files in accordance with relevant

policies and legislation, including admission and discharge of patients, both from other

wards and directly.

Maintain medical records including file reports and ensure adequate supply patient

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labels Ward-related records and databases as directed.

ASSISTANT MANAGER

Since 2015

Diamond hill Capital Management Pty Ltd

Delamater Road, Wangra, Western Australia, 6065, Australia

Contact details of the referee: Mrs. Tammi Gourley, E: ****@*******-***.***

(Director Employee Relations, Diamond hill Pty Ltd, Australia)

Responsibilities:

• Support various departments at the direction of the supervisor (According to a Home

based work agreement)

• Work with all sorts of company's instruments as well as the involvement of its own, such

as own software, Bank account for payment processing etc

• Assessing short and long-term needs, trends, problems and profit opportunities.

Developing and delivering policies and strategies towards the overall achievement of short,

medium and long term business objectives.

• Typing, filling pages, collecting the necessary information in the Internet.

• Conducting different financial operations. Make payments to different vendors of the

company, accept payments from the clients. Order different equipment and software to

implement the smooth operation of all departments of the company.

• Careful control for documents in process of task execution: save receipts, send reports

properly and on time to your supervisor.

• Developing and assessing strategic and tactical objectives by analysing, the market,

competing interests and risks, building productive alliances and partnerships with clients

and stakeholders and drawing upon international best practice

KEY SKILLS AND COMPETENCIES

Managing time, establish priorities and delegating effectively.

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Able to prepare budgets and cost estimates.

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In depth experience & understanding of the retail channel.

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Liaising with local authorities and regulatory bodies on business related issues.

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Experience of setting targets and monitoring performance.

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Excellent communication skills and ability to present across all media.

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Can identify key opportunities & efficiencies for greater profitability.

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Providing the necessary coaching, support & guidance to assist new staff.

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Ability to function in a fast-paced environment.

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PROFESSIONAL EXPERIENCE & LICENSURE

• English Language Proficiency:

IELTS: Listening 7.0, Reading 6.0, Writing 6.5, Speaking 6.5, Overall band 6.5

• Excellent communication skills.

• Outstanding customer service focus.

• Strong management skills.

• Computer and ICT: MS Word; MS Excel, MS Works, Outlook Express; MS Outlook

Power Point, Adobe Illustrator, Adobe In -Design, Adobe Photoshop, Client Server,

Client Support Configuration, Content Management Systems, Corel Draw, CSS, Data

Analytics, Diagnostics, Documentation ect.

MEDICAL LICENSURE

• Ministry of Public Health of Russian Federation: General Registration

• Sri Lankan Medical Council (SLMC): General Registration

OTHER

• Queensland Blue Card

• Queensland White card

• Driving license: Yes

• Own vehicle: Yes

• Language skills: English, Russian, Few South Asian Languages.

REFERENCES

Available upon request.

Contact this candidate