Mental Health Social worker, Customer Service, Administration Officer
Resume:
Padstow, NSW
*************@*******.***
NIMA TAMANG
PROFESSIONAL
PROFILE
Compassionate and supportive qualified Social worker with an ability to relate to
clients and their families to facilitate a collaborative environment that fosters
opportunities for independence and social acceptance. I have experience assisting
the clients (with mental health condition) with services such as arranging
housing/accommodation for the homeless, financial support, legal services and any
other needs that require assistance. I am now seeking a rewarding role in mental
health work where I can contribute my knowledge, skills and personal attributes in
working with clients to promote mental health recovery within the
community/hospital setting.
Ability to deliver high quality care
KEY
SKILLS
&
ABILITIES
I have a proven ability to provide high standard quality of care that is in line with
current evidence-based models of practice and national practice standards. My
commitment to continuing professional development, combined with my career
experience and qualifications, allows me to confidently and capably develop
innovative and responsive health services to meet my clients’ needs. In my role as
intern Mental Health Social Worker, I use a recovery-oriented model of service
and client participation as an important part of the program activities. I consistently
evaluate interventions and initiatives using outcome measures and adjust my
program depending on changes to my clients’ health, environment and
circumstances.
Strong interpersonal, communication and organisational skills
From my previous roles, I develop and maintain strong relationships with a local
network of agencies to provide clients with access to the widest range of services
available. Internally, I also work within a multidisciplinary team including
psychiatrists, nurses and occupational therapists to meet the complex needs of
clients. My ability to understand my clients’ needs and work with a broad range of
professionals from many different sectors has been key to my success in assisting
clients to maximise their personal recovery and capacity to manage their own lives.
Self learning and professional development
Maintained written records and all relevant documentation
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Strong time management and multi-tasking abilities
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Creative Activities, Scheduling, Meeting Facilitation
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Ability to work independently/ as a part of team
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Strong organization, administrative and analytical skills
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Good communication and team building skills
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Manage multiple tasks in a pressurised environment and produce consistently
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accurate work.
Attitude and willingness to learn and take responsibilities
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Attention to detail and ability to prioritise tasks.
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Customer service skills and resourceful
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Competent at Computer skills
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AASW Code of Ethics to have a clear expression of social work professional
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values.
National Criminal Record Check
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WORK EXPERIENCES
Administration
Sunrise Family Day Care is an established scheme, which aims to provide high
Officer
quality; flexible home based care options for children between the ages of birth
Sunrise Family Day
and 12 years old. Their main aim is to assist the development of the child and
Care, Regents Park
encourage all children to reach their fullest potential. Sunrise Family Day Care is a
NSW 2143
Feb 2013 – June 2014 government-licensed service; all programs offered to children will be in
accordance with current early childhood frameworks and will enhance their total
development.
My role as an administration officer was to perform a wide variety of professional
level administrative duties involving budgets, policies, procedures, organization,
planning, contracts, facilities, systems, equipment, supplies, personnel and special
projects; performed related duties as assigned.
Responsibilities:
• Meeting and greeting Educators/clients/visitors to the office.
• Engaging with clients and develop trusting and professional relationships.
• Handling incoming/outgoing calls, correspondence, faxing, printing and
photocopying.
• Properly routed agreements, contracts and invoices through the signature
process.
• Creating and modifying documents using Microsoft Office.
• Organising business travel, itineraries and accommodation for managing
directors.
• Monitoring inventory office stock and purchasing supplies as necessary.
• Updating, processing and filing of all required Educator’s documents as per
NSW Department of Education & Communities.
• Processing Educator’s timesheets via HARMONY software and follow the
payment advices.
• Responsible for creating newsletter every month.
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Setting up, facilitating and coordinating meetings every month.
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Recording, compiling, transcribing and distributing the minutes of meetings.
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Ensuring office procedures and systems operate efficiently
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Providing training and orientation for new Educators and information to
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Families.
Working with CALD community.
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Intern Social Worker
The Pialla Mental Health Services Department offers a comprehensive range of
medical and psychiatric services. It is located in Nepean Hospital within Nepean
(Mental Health)
Blue Mountains Local Health Network, has a 33 bed Acute Adult Inpatient Mental
PIALLA UNIT, Nepean
that provides mental health care for those that are in their acute phases of illness.
Hospital, Penrith, NSW
The patients can be either voluntary or involuntary.
August 2012 – Dec 2012
My role as a Social Worker at Pialla was to engage with the clients to build
rapport, make psychosocial assessments, writing legal reports and liaising with
various support services for referral if needed. I assisted the clients with services
such as arranging housing/accommodation for the homeless, financial support,
legal services and any other needs that require assistance. I was responsible for
making an arrangement for the patients to access further support services after
discharge as well.
Responsibilities:
• Case management – Handling 10 client cases each week, engaging with clients
and develop trusting and professional relationships.
• Providing information, support and advice to families and carers, and
delivered carer programs.
• Conduct appropriate assessments for my allocated clients to cover all the areas
of the psychosocial assessment used by social workers in the unit.
• Assessed psychosocial needs of clients in accordance with professional
practice standards and Code of Ethics.
• Advocate on a patient’s behalf to express their care needs or for more time in
hospital. I have participated in family conferences, weekly doctor’s meetings,
risk management meetings and clinical review meetings. I have also used my
communication and advocacy skills to medicate with external agencies such as
Department of Housing and Richmond Fellowship, Homecare, Centrelink,
Carelink and other services.
• To collect and organise patient information into a psychosocial assessment.
Information regarding patient’s accommodation and living arrangements,
financial issues, use of community and family supports, issues or concerns of
the patient and plan for the care of the patient while in Pialla and on their
discharge from hospital.
• Demonstrating ability to utilise a variety of social work interventions/ work as
a member of a multi-disciplinary team/ good verbal and written
communication and interpersonal skills/ effective organisational and time
management skills.
• Assisting consumers to participating in recreation activities and the cultural
life of the community by supporting them to develop interpersonal skills.
• Following all OH&S procedures to ensure safe work practices especially in
the area of safety in outreach work.
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Achievements:
• Identified clients at risk of homelessness and successfully implemented
interventions such as working with the client to develop personal budgets and
support plans, and organising respite services to avoid loss of accommodation.
• Successfully worked with hospital psychiatrists and nurses to develop
multidisciplinary care plans for clients.
• Planned my intervention taking into consideration the best interest of my
clients after facilitating and educating about their options. As part of the
intervention for most of my mental health inpatients client liaising with the
community is a main part of the planned intervention to ensure support for
them in the community.
• Built up excellent relationships with all clients and their families and was
commended by clients for my ability to make them feel comfortable and safe.
• Competence in my verbal and non-verbal expression has improved vividly and
my confidence has increased to a level. Being given the opportunity to take on
more cases, often of a more complex nature gave the opportunity to develop
my communication skills with patients, their families and other team
members.
• Ability to formulate care plans. Care plans outline ways we can assist patients
to adjust to their illness and hospitalisation. The types of interventions were
implemented during their hospital stay such as an OT assessment or daily
attendance at the main hospital for Drug and Alcohol support meetings, a
family meeting to ascertain family support and their planned future
involvement. Care plans for discharge may include entry into a residential
drug and alcohol program, referral to community case management, acute care
follow up or an application to priority housing.
Intern Social Worker
Neami National is a community mental health service supporting people living
with mental illness to improve their health, live independently and pursue a life
NEAMI, Smithfield,
based on their own strengths, values and goals.
Australia
My role as an intern
utreach worker was to provide support, information, referral
o
August 2011 – Dec 2011
and assistance to people who are experiencing difficulties with their mental health
and who are homeless, or at risk of becoming homeless.
Responsibilities:
• Provide proactive and recovery-focused engagement with people who appear
to be experiencing mental illness and who have issues with homelessness.
• Contribute to relationships with SCHS stakeholders (such as families and
carers, housing services and mental health services) to maintain links to
recovery and rehabilitation pathways for clients.
• Provide short- to medium-term case management services including client
identification, screening, entry, ongoing assessment, counseling, care planning,
care coordination, referral, intervention and support.
• Provide support, training and educational services to the community and to
staff within the Community Health Service on recovery initiatives and
programs.
• Identifying a range of social work theories relevant to the Mental Health
practice
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• Motivational Interviewing
• Engaging consumers and develop trusting and professional relationships.
• Planning, facilitating and evaluating group rehabilitation programs, including
recreational and fitness-orientated programs and social, creative expression and
living skills programs.
• Providing direct practical support to consumers so that they gain/maintain
independent living skills.
• Engaging consumers, using a strengths-based approach to complete a mental
health status measurement and a needs assessment.
Achievements:
• Successfully assisted in operating the CRM protocols while working with the
consumers in Neami such as; reviewing map, filling out camera, compass and
map after collecting relevant information from consumer and also working
collaboratively with the consumer to help support the development,
implementation and review of personal recovery goals.
• Developed safety and wellness plans and interventions for clients, which I
would adjust as required in response to changes in the client’s mental health,
and communicated these to both the client and the healthcare team.
• Have helped to support and counsel clients with serious mental health issues in
collaboration with other health professionals and organisations.
• Have been able to use my high level of knowledge and strong inter-agency
relationships to ensure all clients have continued access to specialist services.
• During assessment and intervention plan, I have used system theory in order to
understand the dynamic interrelations between individuals, families,
institutions and societies practicing at three levels. i.e. Micro level, meso level
and macro level. At micro – working on one-on-one basis with individual,
meso level – working with families and other small groups and macro –
working with organization and communities
• Developed my Motivational Interviewing skills and knowledge. It is a kind of
conversation about change and is collaborative i.e. client-centered and it seeks
to call forth the person’s own motivation and commitment.
• Working within a holistic framework taking into account the needs of
consumers, family, carers and other members of the community in order to
ensure tangible rehabilitation outcomes.
Office
Responsibilities:
Administration
• Creating database of client’s information
Everest Solar Company
• Assist clientele as they enter office and via phone.
Lidcombe 2141
July 2010 – Jan 2011 • Perform filing, data management, drafting and editing short office memos
• Assist with all other office administrative duties.
• Doing various other duties as assigned
• Responsible for managing and directing front office
• Managing and answering all telephone calls, fax, mails and other
correspondence
• Dealing with different departments, paperworks, companies and tradesmen,
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etc.
Bachelor in Social Work, Australian Catholic University, NSW (2012)
ACADEMIC •
QUALIFICATION
Higher Secondary Education From Trichandra College, Kathmandu (2004)
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Schooling from SiddharthaVanasthali Institute, Balaju, Kathmandu. (2002)
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Professional Associations
Assessed by Australian Association of Social Workers
Trainings
Neami Induction Training – 6 days of training with three days focused on OHS,
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needs assessment tools and organizational structure and three days focus on the
Collaborative Recovery Model of service delivery
Alcohol and Other Drugs training provided through the Mental Health Coordinating
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Council
Working with Aboriginal People provided through the Mental Health Coordinating
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Council.
Attended the Mental Health Coordinating Council Regional Forum.
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Certification:
I, certify that to the best of my knowledge and belief, this CV correctly describes my
qualification and working experience.
References:
Nadia Faour: Coordinator, Sunrise Family Day Care
Email: *****.*****@*******.***
Mobile: +61-413******
Amal Twafik: Senior Field Officer, Sunrise Family Day Care
Email: ***********@*******.***
Mobile: +61-404******
Recommendation Letter from supervisor Alexis Mourdant, NEAMI Pvt. Ltd.
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Recommendation Letter from supervisor Social Worker Karen Green, PIALLA
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UNIT, NEPEAN Hospital.
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Contact this candidate