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Mental Health Social worker, Customer Service, Administration Officer

Location:
New South Wales, Australia
Posted:
April 20, 2015

Contact this candidate

Resume:

Padstow, NSW

+61-047*******

aco925@r.postjobfree.com

NIMA TAMANG

PROFESSIONAL

PROFILE

Compassionate and supportive qualified Social worker with an ability to relate to

clients and their families to facilitate a collaborative environment that fosters

opportunities for independence and social acceptance. I have experience assisting

the clients (with mental health condition) with services such as arranging

housing/accommodation for the homeless, financial support, legal services and any

other needs that require assistance. I am now seeking a rewarding role in mental

health work where I can contribute my knowledge, skills and personal attributes in

working with clients to promote mental health recovery within the

community/hospital setting.

Ability to deliver high quality care

KEY

SKILLS

&

ABILITIES

I have a proven ability to provide high standard quality of care that is in line with

current evidence-based models of practice and national practice standards. My

commitment to continuing professional development, combined with my career

experience and qualifications, allows me to confidently and capably develop

innovative and responsive health services to meet my clients’ needs. In my role as

intern Mental Health Social Worker, I use a recovery-oriented model of service

and client participation as an important part of the program activities. I consistently

evaluate interventions and initiatives using outcome measures and adjust my

program depending on changes to my clients’ health, environment and

circumstances.

Strong interpersonal, communication and organisational skills

From my previous roles, I develop and maintain strong relationships with a local

network of agencies to provide clients with access to the widest range of services

available. Internally, I also work within a multidisciplinary team including

psychiatrists, nurses and occupational therapists to meet the complex needs of

clients. My ability to understand my clients’ needs and work with a broad range of

professionals from many different sectors has been key to my success in assisting

clients to maximise their personal recovery and capacity to manage their own lives.

Self learning and professional development

Maintained written records and all relevant documentation

Strong time management and multi-tasking abilities

Creative Activities, Scheduling, Meeting Facilitation

Ability to work independently/ as a part of team

Strong organization, administrative and analytical skills

Good communication and team building skills

Manage multiple tasks in a pressurised environment and produce consistently

accurate work.

Attitude and willingness to learn and take responsibilities

Attention to detail and ability to prioritise tasks.

Customer service skills and resourceful

Competent at Computer skills

AASW Code of Ethics to have a clear expression of social work professional

values.

National Criminal Record Check

WORK EXPERIENCES

Administration

Sunrise Family Day Care is an established scheme, which aims to provide high

Officer

quality; flexible home based care options for children between the ages of birth

Sunrise Family Day

and 12 years old. Their main aim is to assist the development of the child and

Care, Regents Park

encourage all children to reach their fullest potential. Sunrise Family Day Care is a

NSW 2143

Feb 2013 – June 2014 government-licensed service; all programs offered to children will be in

accordance with current early childhood frameworks and will enhance their total

development.

My role as an administration officer was to perform a wide variety of professional

level administrative duties involving budgets, policies, procedures, organization,

planning, contracts, facilities, systems, equipment, supplies, personnel and special

projects; performed related duties as assigned.

Responsibilities:

• Meeting and greeting Educators/clients/visitors to the office.

• Engaging with clients and develop trusting and professional relationships.

• Handling incoming/outgoing calls, correspondence, faxing, printing and

photocopying.

• Properly routed agreements, contracts and invoices through the signature

process.

• Creating and modifying documents using Microsoft Office.

• Organising business travel, itineraries and accommodation for managing

directors.

• Monitoring inventory office stock and purchasing supplies as necessary.

• Updating, processing and filing of all required Educator’s documents as per

NSW Department of Education & Communities.

• Processing Educator’s timesheets via HARMONY software and follow the

payment advices.

• Responsible for creating newsletter every month.

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Setting up, facilitating and coordinating meetings every month.

Recording, compiling, transcribing and distributing the minutes of meetings.

Ensuring office procedures and systems operate efficiently

Providing training and orientation for new Educators and information to

Families.

Working with CALD community.

Intern Social Worker

The Pialla Mental Health Services Department offers a comprehensive range of

medical and psychiatric services. It is located in Nepean Hospital within Nepean

(Mental Health)

Blue Mountains Local Health Network, has a 33 bed Acute Adult Inpatient Mental

PIALLA UNIT, Nepean

that provides mental health care for those that are in their acute phases of illness.

Hospital, Penrith, NSW

The patients can be either voluntary or involuntary.

August 2012 – Dec 2012

My role as a Social Worker at Pialla was to engage with the clients to build

rapport, make psychosocial assessments, writing legal reports and liaising with

various support services for referral if needed. I assisted the clients with services

such as arranging housing/accommodation for the homeless, financial support,

legal services and any other needs that require assistance. I was responsible for

making an arrangement for the patients to access further support services after

discharge as well.

Responsibilities:

• Case management – Handling 10 client cases each week, engaging with clients

and develop trusting and professional relationships.

• Providing information, support and advice to families and carers, and

delivered carer programs.

• Conduct appropriate assessments for my allocated clients to cover all the areas

of the psychosocial assessment used by social workers in the unit.

• Assessed psychosocial needs of clients in accordance with professional

practice standards and Code of Ethics.

• Advocate on a patient’s behalf to express their care needs or for more time in

hospital. I have participated in family conferences, weekly doctor’s meetings,

risk management meetings and clinical review meetings. I have also used my

communication and advocacy skills to medicate with external agencies such as

Department of Housing and Richmond Fellowship, Homecare, Centrelink,

Carelink and other services.

• To collect and organise patient information into a psychosocial assessment.

Information regarding patient’s accommodation and living arrangements,

financial issues, use of community and family supports, issues or concerns of

the patient and plan for the care of the patient while in Pialla and on their

discharge from hospital.

• Demonstrating ability to utilise a variety of social work interventions/ work as

a member of a multi-disciplinary team/ good verbal and written

communication and interpersonal skills/ effective organisational and time

management skills.

• Assisting consumers to participating in recreation activities and the cultural

life of the community by supporting them to develop interpersonal skills.

• Following all OH&S procedures to ensure safe work practices especially in

the area of safety in outreach work.

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Achievements:

• Identified clients at risk of homelessness and successfully implemented

interventions such as working with the client to develop personal budgets and

support plans, and organising respite services to avoid loss of accommodation.

• Successfully worked with hospital psychiatrists and nurses to develop

multidisciplinary care plans for clients.

• Planned my intervention taking into consideration the best interest of my

clients after facilitating and educating about their options. As part of the

intervention for most of my mental health inpatients client liaising with the

community is a main part of the planned intervention to ensure support for

them in the community.

• Built up excellent relationships with all clients and their families and was

commended by clients for my ability to make them feel comfortable and safe.

• Competence in my verbal and non-verbal expression has improved vividly and

my confidence has increased to a level. Being given the opportunity to take on

more cases, often of a more complex nature gave the opportunity to develop

my communication skills with patients, their families and other team

members.

• Ability to formulate care plans. Care plans outline ways we can assist patients

to adjust to their illness and hospitalisation. The types of interventions were

implemented during their hospital stay such as an OT assessment or daily

attendance at the main hospital for Drug and Alcohol support meetings, a

family meeting to ascertain family support and their planned future

involvement. Care plans for discharge may include entry into a residential

drug and alcohol program, referral to community case management, acute care

follow up or an application to priority housing.

Intern Social Worker

Neami National is a community mental health service supporting people living

with mental illness to improve their health, live independently and pursue a life

NEAMI, Smithfield,

based on their own strengths, values and goals.

Australia

My role as an intern

utreach worker was to provide support, information, referral

o

August 2011 – Dec 2011

and assistance to people who are experiencing difficulties with their mental health

and who are homeless, or at risk of becoming homeless.

Responsibilities:

• Provide proactive and recovery-focused engagement with people who appear

to be experiencing mental illness and who have issues with homelessness.

• Contribute to relationships with SCHS stakeholders (such as families and

carers, housing services and mental health services) to maintain links to

recovery and rehabilitation pathways for clients.

• Provide short- to medium-term case management services including client

identification, screening, entry, ongoing assessment, counseling, care planning,

care coordination, referral, intervention and support.

• Provide support, training and educational services to the community and to

staff within the Community Health Service on recovery initiatives and

programs.

• Identifying a range of social work theories relevant to the Mental Health

practice

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• Motivational Interviewing

• Engaging consumers and develop trusting and professional relationships.

• Planning, facilitating and evaluating group rehabilitation programs, including

recreational and fitness-orientated programs and social, creative expression and

living skills programs.

• Providing direct practical support to consumers so that they gain/maintain

independent living skills.

• Engaging consumers, using a strengths-based approach to complete a mental

health status measurement and a needs assessment.

Achievements:

• Successfully assisted in operating the CRM protocols while working with the

consumers in Neami such as; reviewing map, filling out camera, compass and

map after collecting relevant information from consumer and also working

collaboratively with the consumer to help support the development,

implementation and review of personal recovery goals.

• Developed safety and wellness plans and interventions for clients, which I

would adjust as required in response to changes in the client’s mental health,

and communicated these to both the client and the healthcare team.

• Have helped to support and counsel clients with serious mental health issues in

collaboration with other health professionals and organisations.

• Have been able to use my high level of knowledge and strong inter-agency

relationships to ensure all clients have continued access to specialist services.

• During assessment and intervention plan, I have used system theory in order to

understand the dynamic interrelations between individuals, families,

institutions and societies practicing at three levels. i.e. Micro level, meso level

and macro level. At micro – working on one-on-one basis with individual,

meso level – working with families and other small groups and macro –

working with organization and communities

• Developed my Motivational Interviewing skills and knowledge. It is a kind of

conversation about change and is collaborative i.e. client-centered and it seeks

to call forth the person’s own motivation and commitment.

• Working within a holistic framework taking into account the needs of

consumers, family, carers and other members of the community in order to

ensure tangible rehabilitation outcomes.

Office

Responsibilities:

Administration

• Creating database of client’s information

Everest Solar Company

• Assist clientele as they enter office and via phone.

Lidcombe 2141

July 2010 – Jan 2011 • Perform filing, data management, drafting and editing short office memos

• Assist with all other office administrative duties.

• Doing various other duties as assigned

• Responsible for managing and directing front office

• Managing and answering all telephone calls, fax, mails and other

correspondence

• Dealing with different departments, paperworks, companies and tradesmen,

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etc.

Bachelor in Social Work, Australian Catholic University, NSW (2012)

ACADEMIC •

QUALIFICATION

Higher Secondary Education From Trichandra College, Kathmandu (2004)

Schooling from SiddharthaVanasthali Institute, Balaju, Kathmandu. (2002)

Professional Associations

Assessed by Australian Association of Social Workers

Trainings

Neami Induction Training – 6 days of training with three days focused on OHS,

needs assessment tools and organizational structure and three days focus on the

Collaborative Recovery Model of service delivery

Alcohol and Other Drugs training provided through the Mental Health Coordinating

Council

Working with Aboriginal People provided through the Mental Health Coordinating

Council.

Attended the Mental Health Coordinating Council Regional Forum.

Certification:

I, certify that to the best of my knowledge and belief, this CV correctly describes my

qualification and working experience.

References:

Nadia Faour: Coordinator, Sunrise Family Day Care

Email: aco925@r.postjobfree.com

Mobile: +61-413******

Amal Twafik: Senior Field Officer, Sunrise Family Day Care

Email: aco925@r.postjobfree.com

Mobile: +61-404******

Recommendation Letter from supervisor Alexis Mourdant, NEAMI Pvt. Ltd.

Recommendation Letter from supervisor Social Worker Karen Green, PIALLA

UNIT, NEPEAN Hospital.

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Contact this candidate