Administrative Assistant Customer Service

KARISSA MITCHELL

* *********** ***, ************, ** 3 0120 H : 7-70-387-**** C: 7-70-789-**** ***************@*******.***

Summary

Dedicated and focused administrative support who excels at prioritizing, completing multiple

tasks simultaneously and following through to achieve project goals. Organized and

professional with quality results.

Highlights

Microsoft Office ( Word, Excel, Self-starter

Outlook Strong interpersonal skills

Meticulous attention to detail Dedicated team player

Professional and mature Resourceful

Time management

Experience

CSO - Chief Service Officer / Administrative Assistant Feb 2014 to Mar 2015

Ashton Staffing Cartersville, GA

Processed new customers applications, applicant tracking,

Filed client information for retention work

Data Entry

Scheduled appointments for interviews on site and with clients

Performed drug screens on site

Scheduled, processed, and recruited for on site orientations

Verified employment for employees

Counseled employee's on violation on policy, procedures, attitude, and attendance

Processed and completed miscellaneous reports from corporate and outside vendors

Assisted in processing payroll and time cards

Pre-screen applicants prior to scheduling interviews

Responsible for the administration and daily office management

Answered telephone queries from clients and employees

Managed and tracked office supply orders and on hand items

Assisted recruiters in daily over flow

Closed assignments via phone and in payroll systems

Worked closely with Wells Fargo and Skylight payroll personnel

Worked with Department of Labor for claims & employees

Administrative Assistant Sep 2013 to Nov 2013

Fleetwood Security & Electronic Services Cartersville, GA

Answered telephone queries from clients, dealers, and central station monitoring.

Processed new customers applications

Filed client information for retention work

Processed outgoing mail, documents and accounts payable.

Communicated with on-site technicians to complete install and work orders.

Data entry transfer information from retention files into computer system to ensure

all employees can access from server.

Administrative Assistant Feb 2003 to Feb 2010

Union Central Life Insurance Company Cartersville, GA

Responsible for the administration and daily operation of the insurance office.

Answered telephone queries from clients, dealers, and central station monitoring.

Telephone queries from brokers and clients

Verified applications complete and requested medical procedures as necessary

Ordered office supplies

Filed client information for retention

Responsible for maintaining good work environment in the office.

Maintained good relationship with the staff and clients.

Scheduling: assisted business executive in the scheduling of travel and transportation.

Answered telephone queries from brokers and clients

Conflict Resolution: Arbitrated personal, business issues. Developed effective

interpersonal skills.

Budgeting & Purchasing

E ducation

High School Diploma, Continuing Education 2010

Georgia Highlands College Cartersville, GA, USA

Microsoft Office Applications Certificate

Office Administration coursework

Coursework in Administrative Technology

High School Diploma, Core Classes 1998

St. Johns River Community College St. Augustine, FL, USA

Skills

Scheduling, Budgeting, Buying/procurement, Microsoft Excel, Purchasing, Word, Data Entry,

Claims, Payroll, Schedule Appointments, Access, Accounts Payable

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