Manager Management
Resume:
Dameon E Bennett
Upper Marlboro, Maryland 20772
******.*******@*****.***
Technical Skills/Software:
Active Directory administration, DNS, DHCP, Virtualization (Hyper-V),
VMWare and System Management Server, WSUS, SharePoint administration, (BES)
BlackBerry Enterprise Server, Microsoft Exchange Server 2003/2008, (SCCM)
System Center Configuration Manager, Microsoft Visual Basic,
Desktop/network printer, Norton Symantec Livestate Delivery, Novell
GroupWise, Visio Professional, Adobe Acrobat, Microsoft Office
2000/2003/2007/2010 Suite, Microsoft Office 365, Microsoft Azure, Microsoft
Project, Microsoft Visio, Google Apps, Siebel, Ticket tracking-Action
Request System (Remedy),/Numara FootPrints, Norton Symantec LiveState
Delivery, Gotoassist
Operating Systems:
MS Server 2000/2003/2008, Macintosh OS X, Red Hat Linux, Ubuntu Linux,
Windows 7, Windows 8, Vista, Windows 95/98/2000/XP,
Professional Licenses and Certifications:
ITIL: Version 3 Foundation
ITIL: The Service Desk and Incident Management
Components, Printers, Networks, and Safety SAIC on-line University
Basic Networking SAIC on-line University
Voice over IP SAIC on-line University
6292- Installing and Configuring Windows & Client (Windows 7)
Experience:
Knowledge Advantage Inc.
System Administrator - September 2013 - present
Duties include:
. Coordinate the plan, budget, implementation and maintenance of all IT
infrastructure.
. Design, install, administer, and optimize servers and components to
achieve high performance of various business applications located in the
data center/server farm.
. Direct and coordinate desktop support for Windows, Mac and Linux,
including hardware and software inventory and licensing and replacement
planning.
. Support and maintain IP telephony, conference room and audio visual
equipment.
. Install new / rebuild existing servers and configure hardware,
peripherals, services, settings, directories, storage, etc., in
accordance with Services Level Agreements (SLA) and project/operation
requirements
. Research and recommend innovative, and where possible, automated
approaches for system administration tasks. Identify approaches that
leverage our resources and provide economies of scale
. Perform daily system monitoring, verifying integrity and availability of
all hardware, server resources, system and key processes, reviewing
system and application logs, and verifying completion of scheduled jobs
such as backups
. Serves as the technical lead in SharePoint Administration for the
company
. Apply OS patches and upgrades on a regular basis, and upgrade
administrative tools and utilities. Configure/ add new services as
necessary
. Define and perform server backup and recovery procedures
. Plan and implement server upgrades, maintenance fixes, and vendor -
supplied patches
. Monitor and test system performance and provide performance statistics
and reports
. Write documentation of processes and procedures
. Manage enterprise directory services and supporting server
infrastructure
. Provides assistance to users in accessing and using business systems
. Establish and implement IT security policies, procedures, and
technologies to ensure server security
. Provide desk top support when necessary
. manage email servers and web servers hosted off-site
Science Application International Corporation (SAIC), Library of Congress
Service Desk Team Lead - August 2007 - August 2013
Duties include:
. Manage the flow of day-to-day operations
. Provided leadership, direction, management and training of workstation
engineers
. Offered strategic direction and operations management for The Library of
Congress which includes over 5000 users
. Managed the deployment, unpacking, rebuilding, moving and modifying of
over 4000 PCs, 2000 printers, 100's of Blackberry wireless devices,
PDA's, network peripheral and related software
. Monitored team members' participation to ensure the training they
providing is being put into use and also to see if any additional
training is needed Provide leadership, direction, management and training
of workstation engineers
. Supervise the installation and maintenance of 4000+ desktop computers via
Norton Symantec Livestate Delivery 6.0 Command Center and train new
technicians in conjunction with upgrading workstations intended for the
Workstation Configuration Management (WCM) Project
. Keep close liaison with both contractor support staff and government
personnel on and off site to address issues and provide feedback on the
underlying source of operating difficulties
. Produce daily reports to managers in Automation, Planning and Liaison
Office (APLO), Copyright Technology Office (CTO) and Information
Technology Services (ITS) units detailing the progress made on the WCM
project
. Attend meetings with senior management to provide recommendations for
improvement
. Provide all desktop/laptop, Blackberry, PDA, wireless devices, and
printer support services to the Library Of Congress end users including
their applications, hardware, software, and/or security issues.
. Use (BES) BlackBerry Enterprise Server daily to reset passwords,
activate/upgrade devices and to set policies.
. Use (SCCM) System Center Configuration Manager to deploy new images for
workstations, it's also used to deploy applications and perform
maintenance of 4000+ desktop computers
Implement the policies for the use of the computer system and network
. Oversee the daily operations of the WCM Technical Team of 8 employees for
the migration from Windows 2000 OS to Windows XP OS in support of 5000+
employees of the Library Of Congress's
. Answer client inquiries and grievances received, in person, via telephone
or through correspondence and applications (remedy) to serve the needs of
over 4500 employees
. Manage system imaging technologies (Norton Ghost) and file system
partitioning tools (Partition Magic)
. Interact with customers; provide program information, procedures and
policies; Serve as liaison for interagency network applications
. Organize and coordinate computer/network training with Senior Level
Management
. Facilitates a team approach to achieve organizational objectives,
increase productivity and enhance employee morale
. Demonstrate capacity to successfully manage simultaneous projects and
deadlines
. Assists over 100 users with the set up and configuring of telework
workstations using a Virtual Private Network (VPN); troubleshoot VPN
connectivity issues
. Direct a team of 8 technicians in the preparation of Library Of Congress
Continuity of Operation Plan at Landover Annex (COOP)
. Developed documentation and checklist for use in the Workstation
Configuration Management (WCM) Project
. Use a multitude of Windows and Linux system utilities to provide expert
guidance in the modification, testing, installation, and support of
platforms under my direct responsibility
. Installed and maintained over 1500 computer software applications such as
Microsoft Office, Adobe Acrobat, and Corel WordPerfect
. As a Team Lead on the WCM project, I provide daily technical reports,
which identify actual and potential problem areas in interrelated work
processes, merit/deficiency situations and areas of imbalance
. Provided technical support to the Copyright Imaging System (CIS), which
is a system used by the U.S. Copyright Office to capture and store an
online computer image of each copyright registration form.
Science Application International Corporation (SAIC), Library of Congress
Technical Support Specialist -June 2007-August 2007
Duties include:
. Desktop and Network support for internal users
. Install and configure Windows XP and 2000
. Assemble, troubleshoot and repair desktop computers and peripherals
. Expert usage of disk imaging software. (Norton Ghost)
. Remote site troubleshooting for over 3500 users over the phone and
through ticketing software
. Multiple installs of Microsoft XP
. Managing User accounts using Active Directory
Science Application International Corporation (SAIC), Library of Congress
LAN Technician - May 2002 - June 2007
Duties include:
. Support Cable/Network operations for The Library of Congress.
. Activations, Trouble Calls, & Support
. Maintaining cabling for Servers, Routers, and Switches
. Adding, supporting Multi-mode and Single-Mode for core Routers and
Switches
. Maintaining cabling for servers in 'Computer Room'
. Support for the Ethernet Conversion process; Adds, Move, & Changes
. Convert/Add all Ties, Patch Panels, Cabling, and jacks to Ethernet Specs
(i.e. CAT5E)
. Conversions of PC, Token Ring to Ethernet
. Support of new and on going projects (i.e. AV Fiber Upgrades)
. Use of Fusion Splicer
Education:
ITT Technical Institute - Owings Mills, MD
Associate of Science Degree Graduated March 2009
Information Technology - Computer Network Systems
Anne Arundel Community College - Arnold, Maryland
Completed fiber and copper cabling installation course
Received certificate of completion, September 1999
Contact this candidate