Customer Service Management
Resume:
Mary Jane B. Velilla
*** ******* ***** **., ********** City
Cellphone Number: +639*********/090*-****-***
Email: ***************@*****.***
OBJECTIVE:
Looking for an opportunity to associate with a progressive organization to utilize my skills and knowledge
according to the trends and dynamically works towards the growth of the organization.
EDUCATION:
Phinma Education Araullo University Bachelor of Science in Tourism Management – 2015
Maharlika Highway, Cabanatuan City
Honorato C. Perez Sr. Memorial Science High School Secondary Education
– 2010
Cabanatuan City
Cabanatuan East Central School Primary Education – 2006
Maharlika Highway, Cabanatuan City
CAREER RELATED EXPERIENCE:
On the Job Trainee at Johnny Rockets Philippines Front liner
Mary Jane B. Velilla İ Bachelor of Science in Tourism Management 2015 1
November 18, 2014- January 13, 2015
On the Job Trainee at Astoria Plaza Pasig City Customer Service Department
April 4 20, 2014
Provided high level of customer relations
management
Other Related Experience:
Golden Aches Development Corporation McDonalds Cashier/Service Crew
January 2013 to May 2014
Promotes product of the store
Public Employment Service Office Nueva Ecija April June 2012
Assist and Make Client Relations
- Encoding Documents and Records
AWARDS, SEMINARS, TRAININGS and SPECIAL SKILLS:
Dean’s Lister 2011 2013
Top 8 Dean’s Lister Academic year 2012 2013
National Certification II Tourism Promotion
National Certification III Events Management
Seminar and Participation in the 20th PTTA Expo – SMX Convention Center
Seminar Campus Youth Celebration for the National Youth Cross – Saint Nicholas of Tolentine Cathedral
Seminar on Drug Awareness
Seminar in Fire Prevention
Seminar on Restaurant Service and Italian Cuisine Cooking Demonstration – Quezon City
Seminar on Cruise line Industry – Genting Star Tourism Academy
Participating in the “In Flight Catering Facility Tour” Macro Asia Catering Services
Interactive Session on In Flight Catering Operations of Macro Asia Catering Services
Entrepreneurial Seminar Department of Trade and Industry
Actual Shipboard Training Oceanlink Institute Inc. partner of 2GO group Inc.
Mary Jane B. Velilla İ Bachelor of Science in Tourism Management 2015 2
Special Skills Can speak in English and Tagalog, knows Bicolano
Computer Literate, with Mastery in MS Word,
knowledge in MS Excel and Powerpoint
Ability to multi task under pressure
REFERENCE:
Mr. Leopoldo M. Hernandez
COA State Auditor
TESDA
Cabanatuan City
Ms. Christianne Victoria DJ Soriano RN, MBA
Program Head
Phinma Araullo University
Ms. Elizabeth Velasco
Tesda Analyst
Cabanatuan City
Mary Jane B. Velilla İ Bachelor of Science in Tourism Management 2015 3
Mary Jane B. Velilla
Applicant
Mary Jane B. Velilla İ Bachelor of Science in Tourism Management 2015 4
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