Junior Analyst

ABEL REAL

**** *********** ***** ***. *, Gastonia, NC 28054 C: 252-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Upcoming East Carolina University MBA Degree graduate with a concentration in Management Information

Systems and Finance offering a strong b ilingual communications background combined with excellent

customer service support equally successful in both team and self-directed settings. Team player who is

flexible, reliable, and adaptable to dynamic environments.

EDUCATION

MBA : Management Information Systems/Finance, Current

East Carolina University - G reenville, NC

Bachelor of Science : Health and Wellness, 2 014

East Carolina University - G reenville, NC

SKILLS

HTML, PHP, MySQL Experienced in basic troubleshooting

Adobe/Adobe Flash Proficiency Excellent communication skills

Excellent presentation skills Professional phone etiquette

Multilingual (Spanish and English) Multi-tasking

Microsoft Office Suite Proficiency Highly organized

Analytical and critical thinker Fast learner

WORK HISTORY

Fitness Consultant, 0 1/2014 to 11/2014

Fitness Connection – Greenville, NC

Maintained friendly and professional customer interactions.

Resolved customer issues in a clear, courteous, and straightforward manner.

Followed up with clients to ensure optimal customer satisfaction.

Activated accounts for clients interested in new services.

Executed customer transactions including deposits, withdrawals, money orders, and checks.

Evaluated and responded to incoming sales leads and requests for future business.

Retail Wireless Consultant, 0 8/2013 to 1 2/2013

U.S. Cellular – Greenville, NC

Installed software, modified and repaired hardware and resolved technical issues.

Managed call flow and responded to technical support needs of customers as well as billing inquires.

Identified and solved technical issues with a variety of diagnostic tools.

Created cases and claims for damaged, lost or displaced packages.

Resolved problems with malfunctioning products.

Activated accounts for clients interested in new services.

Provided base level IT support to non-technical personnel within the business.

ACCOMPLISHMENTS

United States House of Representatives Guest Speaker on Integration of Technology i n public school

systems (June 2009).

The Pi Kappa Alpha Fraternity: Community Service Chair : Provided budgeting reports and individual

member contributions through use of spreadsheets.

East Carolina University College of Business Scholarship Recipient

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