Customer Service Data Entry
Resume:
H ous ton, Texas *****
l ori *****@*****.***
LORI A. YEZZI
Excel l ent Interpersonal Skills
SKILLS
Effecti ve Ti me Ma nagement Skills a nd Ability to Quickly Adapt
Outs ta nding Problem-Solvi ng and Decision -Making Skills
Tea m Pl ayer a nd Goal-Oriented
H i ghly Motiva ted with a Strong Desire to Learn
Orga ni zed and Responsible
Commercial Data Entry & Design, Tatex Thermographers, Waco, TX
RELEVANT
2005-2006
EXPERIENCE
Maintained s trict adherence to client orders of custom business cards,
wedding invitations, and office stationary
Met and exceeded the company’s requ ired daily quota of orders
Adhering to strict guidelines such as margin and spacing measurements,
i nk color, s pelling, and design placement
Other job duties i ncluded data entry, filing, outstanding interpersonal
s kills, and basic office equipment knowledge.
D omestic Operator & Customer Service, RCS, San Antonio, TX
2002-2003
Assisted c lients in a professional manner while adhering t o company
required time quo tas
Strong c ommunication and interpretation s kills, data entry, and filing
Operator & Caseworker II, Examination Management Services, Inc., Waco, TX
1999-2001
Excellent time manage ment s kills, filing, and data entry
Exercised p rofessional telephone etiquette, a s well as e xcellent people
s kills, and teamwork
I was one of the top five on my team of about 30 people who consistently
met and ex ceeded company quotas and goals
Customer Service Representative, US Expediters/CPAP.com, Houston, TX
RECENT WORK
June 2014 – Pres ent
HISTORY
Assist customers via telephone and live chat with purchasing cpap
s upplies and equipment by answering questions concerning products and
prescriptions
Troubleshoot cpap equipment with c ustomers
Receive and process customer prescriptions to determine their validity,
process new customer orders, follow up with customers regarding
pending orders, and process customer returns
Warehouse processing of products and assembly of customer's order s
Retail Sales Associate, Toys “R” Us, Baytown, TX
S eptember 2013 – June 2014
Responsible for stocking and presenting merchandise in an orderly
manner
Providing guests with excellent customer service by assisting them with
their requests, questions, and concerns
Complete knowledge of the store and its warehouse, as well as familiarity
with a handheld Sapphire device to check inventory and scan items in
a nd out of stock
Responsible for Return Goods Damaged (RGD) item identification and
s hipping to correct vendors for processing
Accept, scan in, and distribute mail and packages to their designated
l ocations and recipients
Retail Sales Associate, Leslie’s Pool Supplies, Baytown, TX
Ma rch 2013 – Augus t 2013
Basic knowledge of pool an d spa chemicals and their uses
Test customer pool water samples using va rious chemicals and
recommend products based on the results
Answer questions related to pool and spa iss ues, such as algae an d
metals
Meet and exceed daily quota of required sales
Recognized by District Manager for provi ding excellent customer service
H igh School Diploma, Waco High School, Waco, TX, 1999
EDUCATION
Associate’s Degree Candidate, San Jacinto College, Pasadena, TX, 2013 -2014
Associate’s Degree Candidate, Business, H ouston Community College, H ouston, TX, 2016
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