Customer Service Office
Resume:
DONNASHE THORNTON
Phone: 904-***-****
**********@*****.***
April 15, 2015
Dear Hiring Manager:
Please see my accompanying resume for details of my experience.
Your company would benefit from my skills. I offer nine years of Healthcare
experience in the healthcare industry which includes
. Medical Office Supervision/Management
. Front and back office processing
. Medical billing and collections (AR)
. Payment posting
In addition to my skills, I am a seasoned administrative professional with
a solid understanding of providing exceptional customer service
experiences. I demonstrate a high level of integrity and ethics along with
a unique drive for excellence. If you agree that my qualifications would
make me a strong addition to your team, please call me at 904-***-**** or
email: **********@*****.*** to set up a meeting. Thank you for your time,
and I look forward to hearing from you.
Sincerely,
Donnashe Thornton
Enclosure: Resume
Donnashe M. Thornton
**********@*****.***
Objective:
To obtain a challenging position within an organization that will utilize
my professional experience to contribute to the organization's goals
while simultaneously provide excellent opportunities for career development
and personal growth.
Professional Experience:
St. Vincent's Healthcare -Physician Enterprise
April 2013- present
Central Referral Center Supervisor (call center)
Provide management and oversight of the daily operations for a staff of 26
and over 85 providers. Maintains and improves call center operations by
monitoring staff and system performance to identify and resolve problems.
Completes system audits, analyses and managing process improvement and
quality assurance standards. Prepares call center performance reports by
collecting, tracking, analyzing, and summarizing data and trends and
provides feedback to physicians, office managers, leadership and staff.
Leaded staff through a new EMR conversion from EClinical Works to Athena.
Perform Human Resources and timekeeping duties.
St Vincent's Healthcare-Primary Care
Dec 2011 to April 2013
Office Manager
Provided management and oversight for a staff of 5 in a one physician
family practice office. Developed and implemented strategies to create and
sustained an efficient working front and back office team. Leaded staff
and the provider through an electronic medical record conversion and
ongoing changes. Addressed billing issues in a timely manner. Maintained an
inventory of office supplies and orders stock as necessary. Responsible for
EClinical Works reporting and training. Maintained current knowledge of
payer guidelines/insurance requirements.
St Vincent's Healthcare- CBO
Nov 2008 - Dec 2011
Provider Billing Rep II
Reviewed outstanding claims and performs follow-up process with patients
and/or insurance carriers to expedite payment. Researched all information
needed to complete billing process including information needed from
individual practice locations. Researched and analyzes accounts for
accuracy with contractual amounts, refunds and patient responsibility
according to carrier or contract reimbursement guidelines. Trained new
associates on EClinical Works PM System. Produced reports in EClinical
Works to present to upper leadership weekly/monthly.Functioned as a direct
liaison between the practices and the Central Business Office. Payment
posting duties as needed.
Jacksonville Spine Center
July 2006- Nov 2008
Referral Coordinator/Billing Representative
Team member responsible for all billing matters in office on rotating
basis. Complete payment posting and closing daily. Investigate, follow-
up, and expedite unpaid accounts for the physicians' charges inside and
outside the center. Negotiated with attorneys on settlement offers for
injured patients. Extensive telephone and written communication with
multiple payers including Medicare, commercial insurance carriers, and
patients to obtain reimbursement for services rendered. Assist co-workers,
physicians, medical staff, and management with all office duties. As a
referral coordinator I was responsible for all incoming referrals and
authorization. Communicated with insurance companies to obtain prior
approval for visits. Learned and mastered Misys Tiger/EMR medical office
software. Utilize Microsoft Office products for all projects and tasks.
Winn-Dixie Corporate
July 2001 - Aug 2003
Records Management
Responsible for indexing HR documents according to department type.
Precision Response Corporation
April 1998 - Feb 2001
Human Resources Recruiter
Conducted pre-employment presentations. Interviewed and tested applicants
daily. Supervised front reception/ clerical employees. Hired qualified
applicants for employment. Networked to increase applicant pool.
Education:
FCCJ, certificate, Office Support, 2001 Concorde Career Inst., Diploma,
Medical Assistant
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