Customer Service Supply Chain

CAROLINA CORREA

***** * ******* **** ***** Apt # 508 Aventura, FL 331**-***-*** 8477 ***********@*****.***

CUSTOMER LOGISTICS MANAGER

A high achieving supply chain professional with a proven track record for success in administrative tasks,

customer support and supply chain management. Strong expertise in strategic analysis, problem solving,

and developing and implementing solutions that assists companies in achieving objectives. Dedicated

leader with exceptional skills in communication, team management, cross functional interaction and building

and maintaining strong relationships with stakeholders and customers.

AREAS OF EXPERTISE

Business Administration Supply Chain Management Communication/Business Relations

Customer Service Forecasting Sensitive/Confidential Information

Leadership/Team Development Inventory Management Microsoft Office Applications

Organizing/Multitasking Spanish/English QuickBooks/ERP Systems

PROFESSIONAL EXPERIENCE

PHOENIX PACKAGING, LLC, Aventura, FL 2006 Present

Customer Service and Logistics Manager

Successfully lead production planning to different plants in Latin America.

Coordinate the logistics of shipments to domestic/international customers, according to transit times/costs

of the different transportation modes available, customer orders, inventory levels, safety stock levels, and

forecasts to guarantee efficient delivery to clients.

Manage appropriate forecasting, inventory management, product distribution, and replenishment control

at multiple warehouses in U.S., in compliance with customers’ needs and company policies.

Efficaciously process customers’ purchase orders/invoices, via BAAN V ERP software.

Complete customer service functions including; managing complaints, providing information to customers,

and responding to inquiries regarding products/services.

Responsible for analyzing supply and logistical practices to succeed in developing more effective

processes/procedures.

Search for a new warehousing location to improve customer services in country’s Northeast territory.

Provide Sales Director with KPI metrics, monthly reports on sales figures, product delivery compliance,

customer satisfaction rates, and report on customer service team’s performance.

Assist in successful implementation of the ERP application system/CRM system.

BOLlVAR INSURANCE COMPANY, Bogotá, Colombia 1997 2002

Claims Department Assistant Manager

Defined, documented, and implemented important new procedures, and applied new technology tools.

Successfully evaluated, analyzed, and improved the underwriting and claims process.

Managed administrative tasks including; travel arrangements, coordinating meetings, preparing reports,

and producing memos/presentations.

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EDUCATION & CERTIFICATIONS

Associate in Science, Marketing Management, Broward Community College, Davie, FL

Specialization in International Business, Externado de Colombia University/Columbia University School of

International and Public Affairs, Bogotá, Colombia

Bachelor of Business Administration, Colegio Mayor de Nuestra Señora del Rosario University, Bogotá,

Colombia

Six Sigma Lean Professional Certification, Management and Strategy Institute

Complementary Education Certificate, Supply Chain Management, Transportation and Logistics, Broward

College, Miramar, FL

Certificate in Marketing Operations, Broward Community College, Davie, FL

Certificate in Business Management, Broward Community College, Davie, FL

Certificate in Customer Service, Broward Community College, Davie, FL

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