Customer Service Human Resources

Telah R. Whitbey *******@*****.***

** *********** ** ******, ** 72032 501-***-****

Objective: To earn a position in Human Resources where I can maximize my

management abilities and training and development experiences.

My strong morals, work ethic, and positive leadership abilities

will be very beneficial to your team.

Professional

Profile:

. Experience in human resources, marketing, and management

. Skilled in dealing with conflict management

. Maintains accurate documentation to improve office

efficiency

Education:

Masters of Business Administration

Harding University, Searcy, Arkansas August 2008

Bachelor of Business Administration,

Management-Minor in Criminal Justice May 2007

Employment

Experience:

Store Manager October 2010-present

Sears Holding Corporation, Cabot, AR

. Ensure legal compliance in human resource functions for

federal and state regulations

. Select, develop and manage the performance of

individuals and teams, measured by appropriate

performance reports/scorecard, retention, internal

promotions, training completion, and associate survey

results

. Investigates all claims made within the store

. Proactively leads the store to ensure achievement of

business goals in revenue, expense, profitability,

customer satisfaction, inventory shrink, and associate

morale

. Improve relationships between associates by motivating

involvement in tasks and charity events

Assistant Manager September 2008-October 2010

Sears Holding Corporation, Cabot, AR

. Assist in the coaching and developing of the store team.

Recruit, coach and train new talent

. Implements all company policies procedures and

guidelines as they relate to store operation

. Support and enforce effective execution of retail

programs and strategies to achieve business standards

and goals

. Maintains an exemplary degree of professionalism in all

situations

Assistant Manager August 2007-August 2008

Goody's Family Clothing, Searcy, AR

. Trained in interviewing, reference checking, hiring,

orientating, training, terminating, and supervising

thirty employees

. Accurately filed all employee applications and employee

paperwork

. Completed the schedule weekly according to payroll and

hours specified by corporate

. Improved store operations and ensured merchandising was

complete and set to company policy

. Accelerated sales through positive leadership of

associates

. Utilized management skills by motivating teams to finish

ad sets, place freight efficiently, and improve visual

presentation

Key Carrier/ Department Lead September 2003-July 2007

Goody's Family Clothing, Searcy, AR

. Developed conflict management skills by resolving

problems between associates and/ or customers thus

increasing customer satisfaction

. Improved sales by 3% within the first month as

department lead by re-organization and great customer

service

. Enhanced leadership skills by training new employees in

customer service, department, and stockroom abilities

. Organized the junior department and assisted other

department leads

. Increased responsibility by being skilled in all

management functions and loss prevention tasks

Awards, Honors,

Activities:

Dean's List

Director of the Student Association's HUD Cup committee

American Criminal Justice Association, Activities Director

Ju Go Ju Social Club, Athletic Director, Beta Omega Chi Social

Club

Society for Advancement of Management

Awarded by district manager as district associate of the quarter

Volunteer & Charities:

Race for the Cure, Pumpkin Run, Day of Service, Our Kristin's

Foundation, St. Judes Children's hospital, and March of Dimes,

and coaching little league softball and basketball

References Available Upon Request

Contact this candidate