Customer Service Sales

Monica Salley

**** ******* **** • Alpharetta, GA 30022

404-***-**** • ******.******@*****.***

Summary of Skills

• Proficient in Microsoft Office

• Strong attention to detail

• Proven ability to lead and motivate performance of peers

• Problem solving customer or employee operational issues

• Skilled at organizing, handling multiple tasks and seeing projects through to completion

Education

University of Georgia • Lawrenceville, GA

Paralegal Certificate, Anticipated August 2015

Kennesaw State University • Kennesaw, GA

Bachelor of Science, Sociology, 2014

GPA: 3.60 Honors: Alpha Kappa Delta, President’s List

Georgia Perimeter College • Atlanta, GA

Associate of Science, Psychology, 2012

Honors: Dean’s List

Employment November 2007-Present

Customer Service Associate/ Support

Novitex Enterprise Solutions (formerly Pitney Bowes Management Services)

n Alpharetta, GA; Lawrenceville, GA

• Assisted Underwriting and Claims department with multiple administrative tasks (data entry, making

copies, storage of evidence, etc.)

• Provided support to management (creating spreadsheets, hosting/participating in meetings, making

contact with customers, logging reporting documentation etc.)

• Organized and completed conference room and food setup for meetings with outside vendors

• Answered a high volume switchboard

• Selected by management to train new and current employees on new tasks and procedures to ensure

consistency and quality of service

n

Customer Service Associate/Logistics Associate

Old Navy • Charlotte, NC; Atlanta, GA May 2000-June 2006

• Cashier (sales, returns, price adjustments)

• Strategically placed clothing display for best customer visual

• Selected by management to performed clearance markdowns and signage for weekly sales

• Unloaded and stocked new merchandise

• Selected to train new employees on the cash register to ensure efficiency, accuracy and pleasant customer

service

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